Seagate Backup Plus Ultra Touch, Руководство пользователя

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Q: Are there other USB devices connected to the same port or hub?
A: Disconnect other USB devices and see if the hard drive’s performance improves.
Problem: I have an older computer with USB 2.0 ports
Q: Will my hard drive’s USB 3.1 Gen 1 port work with my computer’s USB 2.0 port?
A: Yes, the cable end that plugs into the computer (USB Type A) is compatible with both USB 3.0 and USB
2.0. Make certain to use the included cable with the correct USB Type A connector. However, the transfer
rates are much slower with USB 2.0.
Problem: I must use a USB hub for my USB devices
Q: Can I use my hard drive with a USB hub?
A: Yes, the hard drive can be connected to a USB hub. If you use a hub and encounter detection problems,
slower than normal transfer rates, random disconnection from your computer or other unusual issues, try
connecting the hard drive directly to the computer’s USB port.
Some USB hubs are less than efficient with power management, which can be problematic for connected
devices. In such a case, consider trying a powered USB hub that includes a power cable.
Please note that USB 2.0 hubs limit your hard drive’s transfer rates to USB 2.0 speeds.
Problem: The provided USB cables are too short
Q: Can I use my hard drive with a longer cable?
A: Yes, provided it is certified according to USB standards. However, Seagate recommends using the cable
shipped with your hard drive for the best results. If you use a longer cable and experience problems with
detection, transfer rates or disconnection, use the original cable included with your hard drive.
Problem: I’m receiving file transfer error messages
Q: Did you get an “Error -50” message while copying to a FAT32 volume?
A: When copying files or folders from a computer to a FAT32 volume, certain characters in the names cannot
be copied. These characters include, but are not limited to: ? < > / \ :
Check your files and folders to ensure that these characters are not in the names.
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