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Seagate Technology Barracuda ST1000LM048, Руководство по эксплуатации продукта

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1.

 

Disconnect all external storage devices

 such as external USB, Firewire, and eSATA drives, 

jump/thumb/flash drives, cameras, and printers before proceeding with a Windows repair or recovery. 
Failure to disconnect such devices could result in serious data corruption.

 

2.

 

Boot 

up the computer.

 

3.

 

Insert 

your Windows installation 

CD/DVD

 into the CD/DVD drive.

 

4.

 

Reboot 

the computer, and it should boot up into the Windows disc.

 

5.

 

Select to perform a 

repair or restore 

action, and follow the steps provided there.

 

6.

 

If the repair or restore fails, the following articles may be of assistance:

 

 

Unable to refresh or reset PC after Automatic Repair fails in Windows 8

 

 

Windows 7 Repair & recovery

 

 

After you install a device or update a driver for a device, Windows Vista or Windows 7 may not 
start

 

 

Windows 7 Startup Repair: frequently asked questions

 

 

Windows Vista Startup Repair: frequently asked questions

 

7.

 

If the 

drive successfully passes

 the diagnostics (but the Windows repair/recovery failed), then the 

drive itself is most probably safe to continue using. You should therefore, attempt to

 erase the drive

 

and 

reinstall the operating system

.

 

The simplest way to reinstall the operating system (and probably erase the data, though that does not happen 
every time) is to insert the Windows CD/DVD in the CD/DVD drive and then reboot the computer. The option 
to repair Windows should appear as well as an option to reinstall Windows. Since the repair has failed, simply 
choose to reinstall Windows.

 

  

If that fails to reinstall Windows, a stronger erase is probably required. Seagate's utility

 SeaTools for DOS

 can 

perform a quick, a timed, or a full erasure (known as a "zero-fill") of the drive. In this case, a full zero-fill is 
probably the best option. This can take many hours depending on many factors including the drive capacity, so 
leave adequate time for this. If you are short on time, attempt a timed zero-fill of at least a few minutes.

 

Then insert the Windows CD/DVD in the CD/DVD drive and then reboot the computer. You should be able to 
install Windows as if from scratch.

 

 
  

Back to the top

 

 
 

When the storage drive is no longer detected

 

   

If a Serial ATA drive, installed as additional storage in your computer, was previously detected 
but is no longer detected, this set of troubleshooting steps will attempt to get the drive detected 
again, or to conclude whether the drive has failed and should be replaced.

 

If a 

SMART error

 has recently appeared on your computer, this generally means drive failure is 

imminent or has already occurred. If you have received a SMART error, we strongly recommend 
that you stop everything and make an immediate backup of any and all important data 
contained on this drive that is not already backed up.

 

Содержание Barracuda ST1000LM048

Страница 1: ...Standard models ST2000LM015 ST1000LM048 ST500LM030 SED FIPS 140 2 models ST2000LM010 ST1000LM038 ST500LM033 Self Encrypting Drive SED models ST500LM032 100807728 Rev D February 2017 Product Manual ...

Страница 2: ...es will vary based on various factors including file size file format features and application software Actual data rates may vary depending on operating environment and other factors The export or re export of hardware or software containing encryption may be regulated by the U S Department of Commerce Bureau of Industry and Security for more information visit www bis doc gov and controlled for i...

Страница 3: ... Voltage 14 2 7 4 Power management modes 14 2 8 Environmental Specifications 15 2 8 1 Shock 15 2 8 2 Vibration 16 2 9 Acoustics 16 2 9 1 Test for prominent discrete tones PDTs 16 2 10 Electromagnetic Immunity 17 2 10 1 DC Magnetic Field Immunity 17 2 11 Reliability 18 2 11 1 Data loss under power interruption with write cache enabled 18 2 12 Agency Certification 18 2 12 1 Safety certification 18 2...

Страница 4: ... 2 1 Admin SP 25 5 2 2 Locking SP 25 5 2 3 Default password 25 5 2 4 ATA Enhanced Security 25 5 3 Random Number Generator RNG 26 5 4 Drive Locking 26 5 5 Data Bands 26 5 6 Cryptographic Erase 26 5 7 Authenticated Firmware Download 26 5 8 Power Requirements 26 5 9 Supported Commands 26 5 10 RevertSP 26 6 0 Serial ATA SATA Interface 27 6 1 Hot Plug Compatibility 27 6 2 Serial ATA Device Plug Connect...

Страница 5: ...and Operation Current Profile 12 Figure 2 Typical 2D 5V Startup and Operation Current Profile 13 Figure 3 Attaching SATA Cabling 21 Figure 4 Mounting Dimensions for 1 disk models 22 Figure 5 Mounting Dimensions for 2 disk models 23 Figure 6 Example of FIPS tamper evidence labels 24 ...

Страница 6: ...mation regarding Warranty Support visit http www seagate com support warranty and replacements For information regarding data recovery services visit http www seagate com services software data recovery services For Seagate OEM Distribution partner and reseller portals visit http www seagate com partners Seagate Technology Support Services ...

Страница 7: ...d magnetic recording with perpendicular magnetic recording heads media State of the art cache and on the fly error correction algorithms Support for Read Multiple and Write Multiple commands Support for S M A R T drive monitoring and reporting Worldwide Name WWN capability uniquely identifies the drive BarraCuda Self Encrypting Drive models have the following additional features 16 independent dat...

Страница 8: ...ting system views the two devices as if they were both masters on two separate ports This essentially means both drives behave as if they are Device 0 master devices The Serial ATA host adapter and drive share the function of emulating parallel ATA device behavior to provide backward compatibility with existing host systems and software The Command and Control Block registers PIO and DMA data tran...

Страница 9: ...ysical Recording density 2276 Kb in Track density 580 Ktracks in avg Areal density 1320 Gb in2 avg Spindle speed 5400 RPM Maximum sustained data rate OD read 140 MB s Interface SATA 6Gb s ATA data transfer modes supported PIO modes 0 4 Multiword DMA modes 0 2 Ultra DMA modes 0 6 Cache buffer 128 MB Height mm in 7 0 0 2 0 276 008 Width mm in 69 85 0 25 2 750 0 010 Length mm in 100 35 0 20 0 25 3 95...

Страница 10: ... www seagate com support warranty and replacements From this page click on the Is my Drive under Warranty link The following are required to be provided the drive serial number model number or part number and country of purchase The system will display the warranty information for the drive Load unload cycles 600 000 at 25 C 50 rel humidity Supports Hotplug operation per the Serial ATA Revision 3 ...

Страница 11: ... s Recording method Perpendicular Recording density 2276 Kb in Track density 580 ktracks in avg Areal density 1320 Gb in2 avg Spindle speed 5400 RPM Data transfer rate up to 140 MB s Height mm in 7 0 0 2 0 276 008 Width mm in 69 85 0 25 2 750 0 010 Length mm in 100 35 0 20 0 25 3 951 0 008 0 010 Typical weight g lb 90 0 198 ST2000LM010 ST2000LM015 85 0 187 ST1000LM038 ST1000LM048 ST500LM030 ST500L...

Страница 12: ...d Write current is measured with the heads on track based on three 64 sector read or write operations every 100 ms The drive supports three idle modes Performance Idle mode Active Idle mode and Low Power Idle mode Refer to Section 2 7 4 for power management modes Table 3 Start stop times Capacity 1 disk models 2 disk models 1 disk models 2 disk models Typical seek times ms Typical Max 25 C Power o...

Страница 13: ...duct Manual Rev D 12 Drive Specifications 2 7 1 1 Typical current profiles The typical 5V startup and operation current profile is shown in Figure 1 and Figure 2 Figure 1 Typical 1D 5V Startup and Operation Current Profile ...

Страница 14: ...Seagate BarraCuda Product Manual Rev D 13 Drive Specifications Figure 2 Typical 2D 5V Startup and Operation Current Profile ...

Страница 15: ...ds are parked and the spindle is at rest The drive accepts all commands and returns to Active mode when disk access is necessary n Sleep mode The drive enters Sleep mode after receiving a Sleep command from the host In Sleep mode the electronics are in low power mode the heads are parked and the spindle is at rest The drive leaves Sleep mode after it receives a Hard Reset or Soft Reset from the ho...

Страница 16: ...is 2 8 1 2 Non operating shock The non operating shock level that the drive can experience without incurring physical damage or degradation in performance when subsequently put into operation is 1000 Gs based on a nonrepetitive half sine shock pulse of 1 ms duration Table 6 Environmental specifications Parameters Operating Non Operating Ambient temperature 0 to 60 C 32 to 140 F 40 to 70 C 40 to 15...

Страница 17: ...rs for steady state idle and active seeks modes of operation 2 9 1 Test for prominent discrete tones PDTs Seagate follows the ECMA 74 standards for measurement and identification of PDTs An exception to this process is the use of the absolute threshold of hearing Seagate uses the lower limit for the threshold curve to discern tone audibility and to compensate for the inaudible components of sound ...

Страница 18: ...0 4 5 95 Conducted RF immunity 150 kHz to 80 MHz 3 Vrms 80 AM with 1 kHz sine A EN 61000 4 6 97 Power Frequency H field immunity 1 A m 50Hz 60Hz 3 axes A EN 61000 4 8 97 Voltage dips interrupts 30 Reduction for 25 cycles 95 Reduction for 250 cycles 95 0 5 cycles C C B EN 61000 4 11 94 Table 9 DC Magnetic Field Immunity Test Product Spec Standalone DC Magnetic Field Immunity 1 2 3 400 Gauss RMS 1 F...

Страница 19: ...t standards for Information Technology Equipment ITE Emission levels are defined by EN 55022 Class B and the immunity levels are defined by EN 55024 Drives are tested in representative end user systems Although CE marked Seagate drives comply with the directives when used in the test systems we cannot guarantee that all systems will comply with the directives The drive is designed for operation in...

Страница 20: ...nd used in strict accordance with the manufacturer s instructions may cause interference to radio and television reception This equipment is designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television whic...

Страница 21: ...ent reliability can be affected by the installation environment The silver copper nickel and gold films used in Seagate products are especially sensitive to the presence of sulfide chloride and nitrate contaminants Sulfur is found to be the most damaging In addition electronic components should never be exposed to condensing water on the surface of the printed circuit board assembly PCBA or expose...

Страница 22: ...he drive or host For direct backplane connection the drive connectors are inserted directly into the host receptacle The drive and the host receptacle incorporate features that enable the direct connection to be hot pluggable and blind mateable For installations which require cables users can connect the drive as shown in Figure 3 Figure 3 Attaching SATA Cabling Each cable is keyed to ensure corre...

Страница 23: ...ds 0 080 in 2 032 mm minimum screw engagement recommended Avoid excessive drive distortion when mounting Refer to the following specifications for stiffness deflection information Figure 4 Mounting Dimensions for 1 disk models Top cover stiffness deflection Operating no performance degradation emitted noise mechanical damage or hard errors 10 mm probe 2 0kgf typical Non operating no hard errors 10...

Страница 24: ... 0 20 0 25 69 850 0 250 22 450 16 520 7 949 1 270 2 499 1 270 90 600 14 000 2X 3 000 BOTH SIDES 7 000 0 200 2X M3 X 0 5 6H MOUNTING HOLES BOTH SIDES 4MM MIN SCREW DEPTH FROM M3 PADS NO THRU 3 5 075 3 X90 BASE 4X M3 X 0 5 6H 2 5MM MIN FULL THREAD NO THRU 3 5 075 3 X90 13 430 3 RECOMMENDED TEMPERATURE MEASUREMENT LOCATION ...

Страница 25: ... Policy document uploaded on the NIST website To reference the product certification visit http csrc nist gov groups STM cmvp documents 140 1 1401vend htm and search for Seagate Security Level 2 Security Level 2 enhances the physical security mechanisms of a Security Level 1 cryptographic module by adding the requirement for tamper evidence which includes the use of tamper evident coatings or seal...

Страница 26: ... the drive s possible16 data bands see Section 5 5 Data Bands 5 2 Controlled Access The drive has two security providers SPs called the Admin SP and the Locking SP These act as gatekeepers to the drive security services Security related commands will not be accepted unless they also supply the correct credentials to prove the requester is authorized to perform the command 5 2 1 Admin SP The Admin ...

Страница 27: ...on key for a particular band Once changed the data is no longer recoverable since it was written with one key and will be read using a different key Since the drive overwrites the old key with the new one and keeps no history of key changes the user data can never be recovered This is tantamount to an instantaneous data erase and is very useful if the drive is to be scrapped or redispositioned 5 7...

Страница 28: ... Notes below Notes 1 All pins are in a single row with a 1 27 mm 0 050 in pitch 2 The comments on the mating sequence apply to the case of backplane blindmate connector only In this case the mating sequences are the ground pins P4 and P12 the pre charge power pins and the other ground pins the signal pins and the rest of the power pins 3 There are three power pins for each voltage One pin from eac...

Страница 29: ...h Cache E7h Flush Cache Extended EAh Identify Device ECh Initialize Device Parameters 91h Read Buffer E4h Read DMA C8h Read DMA Extended 25h Read DMA without Retries C9h Read Long with Retries 22h Read Long without Retries 23h Read Multiple C4h Read Multiple Extended 29h Read Native Max Address F8h Read Native Max Address Extended 27h Read Sectors 20h Read Sectors Extended 24h Read Sectors without...

Страница 30: ...Trusted Receive 5Ch SED only Trusted Receive DMA 5Dh SED only Trusted Send 5Eh SED only Trusted Send DMA 5Fh SED only Write Buffer E8h Write DMA CAh Write DMA Extended 35h Write DMA without Retries CBh Write Long with Retries 32h Write Long without Retries 33h Write Multiple C5h Write Multiple Extended 39h Write Sectors 30h 31h Write Sectors Extended 34h ATA standard power management commands Chec...

Страница 31: ...al heads 16 4 Retired 0000H 5 Retired 0000H 6 Number of logical sectors per logical track 63 003FH 7 9 Retired 0000H 10 19 Serial number 20 ASCII characters 0000H none ASCII 20 Retired 0000H 21 Retired 8000H 22 Obsolete 0004H 23 26 Firmware revision 8 ASCII character string padded with blanks to end of string x xx 27 46 Drive model number 40 ASCII characters padded with blanks to end of string ST2...

Страница 32: ...PIO cycle time with IORDY flow control 120 ns 0078H 69 Additional Supported bits Bit 4 means Device Encrypts All User Data on the device Bit 7 means IEEE1667 protocol is supported xx1xH or xx9xH 70 74 ATA reserved 0000H 75 Queue depth 001FH 76 Serial ATA capabilities 0D06H 77 ATA reserved 0000H 78 Serial ATA features supported 0048H 79 Serial ATA features enabled 0048H 80 Major version number 01F0...

Страница 33: ...Seagate reserved 0000H 108 111 The mandatory value of the world wide name WWN for the drive NOTE This field is valid if word 84 bit 8 is set to 1 indicating 64 bit WWN support Each drive will have a unique value 112 118 ATA reserved 0000H 119 Free Fall Protection support bit 5 1 Free Fall Protection supported 0 Free Fall Protection not supported 120 Free Fall Protection enable disable bit 5 1 Free...

Страница 34: ...A mode 0 is supported 1 Ultra DMA mode 1 is supported 2 Ultra DMA mode 2 is supported 3 Ultra DMA mode 3 is supported 4 Ultra DMA mode 4 is supported 5 Ultra DMA mode 5 is supported 6 Ultra DMA mode 6 is supported 8 Ultra DMA mode 0 is currently active 9 Ultra DMA mode 1 is currently active 10 Ultra DMA mode 2 is currently active 11 Ultra DMA mode 3 is currently active 12 Ultra DMA mode 4 is curre...

Страница 35: ...fer mode based on value in Sector Count register Sector Count register values 00H Set PIO mode to default PIO mode 2 01H Set PIO mode to default and disable IORDY PIO mode 2 08H PIO mode 0 09H PIO mode 1 0AH PIO mode 2 0BH PIO mode 3 0CH PIO mode 4 default 20H Multiword DMA mode 0 21H Multiword DMA mode 1 22H Multiword DMA mode 2 40H Ultra DMA mode 0 41H Ultra DMA mode 1 42H Ultra DMA mode 2 43H U...

Страница 36: ...tes unnecessary drive returns The diagnostic software ships with all new drives and is also available at http www seagate com support downloads seatools This drive is shipped with S M A R T features disabled Users must have a recent BIOS or software package that supports S M A R T to enable this feature The table below shows the S M A R T command codes that the drive uses Table 16 S M A R T Comman...

Страница 37: ...ited States 408 658 1000 ASIA PACIFIC Seagate Singapore International Headquarters Pte Ltd 7000 Ang Mo Kio Avenue 5 Singapore 569877 65 6485 3888 EUROPE MIDDLE EAST AND AFRICA Seagate Technology SAS 16 18 rue du Dôme 92100 Boulogne Billancourt France 33 1 4186 10 00 Publication Number 100807728 Rev D February 2017 ...

Страница 38: ...me error message will occur and it will become obvious that a serious problem has occurred This set of troubleshooting steps will attempt to get the drive detected again or to conclude whether the drive has failed and should be replaced One error in particular however is more important than others to watch out for If a SMART error has recently appeared on your computer this generally means drive f...

Страница 39: ... power supply on your computer to determine whether it is providing sufficient electrical power to operate the drives and devices you have in your computer 10 If the drive is still not spinning connect it in another computer if possible 11 Connect the drive in a SATA USB enclosure or something similar is is possible 12 If the drive does not spin up after all of those steps please visit the Warrant...

Страница 40: ...nd measured against certain threshold limits If any one attribute exceeds a threshold then a general SMART Status test will change from Pass to Fail Seagate uses the SeaTools diagnostic software to test the SMART status of the drive SeaTools does not analyze attributes or thresholds As a practical matter the technology supporting SMART is constantly being improved Each new design incorporates impr...

Страница 41: ...ting the computer and while it is in the process of booting before the Windows screen appears press the key that will open the BIOS This key will vary by computer make and model but it is often Escape Delete F1 or F2 Consult your computer manufacturer if you are unable to enter the BIOS Sometimes the reboot will proceed too quickly for you to be able to press the BIOS key in time In this case shut...

Страница 42: ...S Verify Cabling The cause of non detection may be faulty cabling Replace the power cable and the data cable for the drive in question with cables that are known to be in good working order Connect in a Second Computer if available Connect to an External Enclosure Please verify if the enclosure is compatible with the hard drive Back to the top If the drive is detected in the BIOS Since the drive i...

Страница 43: ...sert the Windows CD DVD in the CD DVD drive and then reboot the computer The option to repair Windows should appear as well as an option to reinstall Windows Since the repair has failed simply choose to reinstall Windows If that fails to reinstall Windows a stronger erase is probably required Seagate s utility SeaTools for DOS can perform a quick a timed or a full erasure known as a zero fill of t...

Страница 44: ...ement 4 Locate the storage drive in the lower window Disk 0 is usually the boot drive Disk 1 or Disk 2 may be the additional storage drive If the drive is detected there and the colored bar to the right is still dark blue see figure follow the steps to Reset the Drive Letter If the drive is not detected in the lower window of Disk Management at all please check the BIOS If your drive is detected t...

Страница 45: ...ill erase all the data on the drive 1 Perform a diagnostic on the drive with SeaTools for DOS See Document ID 201271 for instructions If the drive fails please begin a warranty replacement order online If the drive passes reformat the drive using Windows Disk Management Reset the Drive Letter If the drive is no longer detected in My Computer This PC or Windows File Explorer but it is displaying a ...

Страница 46: ...w drive copying your data from the old drive to a new one see Document ID 007717 See also Document ID 196169 for more information on installing drives and Document ID 188411 about the proper drivers in Windows Install Windows Motherboard Compatibility Format the Drive Install Windows If you are simply going to install a new copy of Windows the operating system you first need to format and partitio...

Страница 47: ...If your motherboard only supports SATA1 1 5 Gbits sec transfer rate and you are installing a SATA2 3 0 Gbits sec or SATA3 6 0 Gbits sec drive the motherboard may not detect the drive There are four options in that case Obtain an add on controller card that can support more modern drives and connect the drive to that card For Barracuda 7200 11 drives and older as well as certain Barracuda 7200 12 m...

Страница 48: ...nt application Back to the top My drive s capacity is lower than I expected f your drive is larger than 2 Terabytes please see Document ID 218619 If your drive is otherwise displaying a lower capacity than you believe was advertised please see Document ID 194563 for all relevant information Back to the top Noisy Drive Abnormal noises include 1 High pitched whining sound can be an indication of abn...

Страница 49: ... an immediate backup 5 Two hard clicks at start up and then a boot error message or system shutdown is a symptom of a failed drive Check your cables and connections in case they might have gotten loose You can use SeaTools for DOS to diagnose the drive If SeaTools fails to function properly or is unresponsive replace the drive ...

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