User manual
A:
1)Choose inside wireless module WCDMA,EVDO,TD-SCDMA, relative module setting is different
then SIM Card is different, please make sure the module is corresponding with the SIM Card.
2)If Server IP & Port set correct,if 3G signal strong for dialing;3G dialing successfully or not;
3)Check 3G Antenna connection,dialing will be failed if 3G signal too weak;
4)Check SIM Card 3G Flow
Q:When meet device offline or no video,what should be done first?
A:
1)Press INFO key to enter the system Info page,check if SIM Card exist,3G signal and dialing
status,Antenna connection,Check SIM Card 3G Flow,change to a new SIM Card check again;
2)3G Signal strong but dialing fail,check if center IP & Port set correct;
3)Check if Device ID already be occupied;
Q:3G Signal is intermittent, video get stuck ?
A:
At present, signal coverage of the WCDMA and EVDO is very wide, but still there are some mountain
area signal is weak, this will influence. Then check if the frame rate in Sub-stream setting is too high.
Q:WIFI Signal 60/100,connect failure;
A:
General condition, connection is no problem when the signal intensity up to 60/100 if WIFI setup are
right. If the device can not be found in LAN, then you should check if setting SSID and password, IP Address,
besides, check the Encryption Type and authentication mode if setting according to requirements.
5.4. Client Software FAQ
Q:Device working but can not see Vehicle and video on client software
A:
1)Check if Center Server running and device Number if using;
2)Check Server IP and Port parameter setting;
3)Check is using 3G or WIFI for connecting, if 3G check the 3G Model WCDMA or EVDO and related
SIM card,3G antenna connect normally/APN setting/Center No. setting;
If it still can not work,please offer the most detailed information to us for technical support
Q:Device Online but can not see video
A:
1)Please set Low Sub-stream,when sub-stream set high it will effect the transmission because of the
network;
2)Network environment not good;
Q: Device works well in the Client, but cannot see the video a period time later.
A:1.
Check if connect to server successfully on device, if dialing probably SIM Card no 3G Flow,change
another SIM card for testing;
2.Check if Device Number be changed,if yes,need add device to server again;
3.If still can not view video after previous 2 steps,please check if 3G module error;
5.5. Other related questions
Q: Video Lost in certain channel?
A:
Possible reasons are as follows
1. This channel has no video input
2.The camera of this channel breaks down or work abnormality
