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Please note that your meter will still look to collect any agreed debt recovery rate  

set and daily standing charge, even when you are in emergency credit. If your 

 meter is off supply the meter will collect the daily standing charge only. Please  

ensure you top up with enough credit to cover any amounts owed to the meter.     

                   

Prepay Menu

Security

Debts

Remv Pin

Total

Pin Disabled

4

4

5

7

6

12

To remove a security PIN on your gas meter

1.  

Press

 

OK

 button to illuminate display screen 

2.  

Press

 and 

hold 

the 

OK

 button to access the meter menu

3.  

Press

 the 

OK

 button to go through main menu options

4.   Once you have reached SECURITY 

hold 

the 

OK

 button

5.   SCRTY SET PIN will show
6.  

Press

 and 

hold

 

OK

 button to go to set/change PIN 

7.   Continue to 

press 

OK

 until you reach Remv Pin screen

8.  

Press

 and 

hold

 

OK

 on this screen

9.   You will then be asked to enter previously chosen 4 digit 

pin by using the right or 

OK 

button to navigate through the 

digits

10. To lock in the digit 

Press

 and 

hold

 

OK

11.  Once you have entered your PIN 

Press

 and 

hold

 

OK

 on the 

last digit to lock in PIN number

11.  The message READY HOLD OK will appear 

Press

 and 

hold

 

OK

 again to confirm this

12.  PIN DISABLED message will appear

If you forget your PIN please contact us

How to check your Debt on the Gas Meter 

1. 

Press

 any button on the meter to illuminate the display 

screen

2. 

Press 

and 

hold

 the 

OK

 button to access the meter menu

3. 

Press

 the 

OK

 button to go through main menu options

4.  Once you have reached Prepay Menu 

Press 

and 

hold

 the 

OK

 button

5. 

Press 

and 

hold

 the 

OK

 button until the screen displays 

‘Debts’

6. 

Press 

and 

hold

 the 

OK

 button again and the total debt will 

be displayed 

7. 

Press

 

return 

button to take you back to total screen

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