16
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE SOLUTION
Error E1 displayed on
control panel.
The overheat sensor
has been engaged.
Unplug unit, wait 15-20 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the heater.
If the problem persists, call customer service.
Note:
The other functions will work normally excluding
the heater. Until the problem is solved, the error will only
appear/sound when the heater button is pressed.
Error E2 displayed on
control panel.
The thermostat
sensor is broken or
not working correctly.
Unplug unit, wait 15-20 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the heater.
If the problem persists, call customer service.
Note:
The other functions will work normally excluding
the heater. Until the problem is solved, the error will only
appear/sound when the heater button is pressed.
Error E3 displayed on
control panel.
Heater override
function is engaged
To unlock the heater, simply press and hold the
temperature button for 10 seconds (See page 14
Heater Override Section for more details).
No power; logs do not
glow.
The unit does not
have power.
Check that the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the unit
is powered on.
No flame effect but logs
are glowing.
The flame effect is
powered off.
Push the flame brightness button until desired level is
achieved.
Heater and blower
do not power on but rest
of functions are working.
Heater override
function is engaged
To unlock the heater, simply press and hold the
temperature button for 10 seconds (See page 14
Heater Override Section for more details).
Power cord gets warm to
the touch.
Normal operation.
This is normal for a heater appliance as it requires
more current to operate. Check the connections of
the appliance cord and the outlet. Make sure the plug
fits tightly into the outlet. During use, check the plug
and outlet frequently to determine if it is HOT; if so,
discontinue use of the appliance and consult with a
qualified electrician to check or change the overheating
outlet(s).
Remote control does not
work.
Weak or failing
batteries.
Replace with 2 AAA batteries. (See page 15 for more
information.)
Remote control
signal is weak and only
works sometimes
Pressing the buttons
too quickly.
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
Using the remote
control too far away or
at an off angle.
Move closer to the insert; the remote control will only
work within a distance of 20 feet and 45 degrees to ei-
ther side from the front of the fireplace insert.
Fan motor continues to
blow after unit is powered
off
Normal operation.
This is a standard feature; the blower runs for an
additional time to cool off heater tubes.