Scott & White Responder 4000, Инструкция по эксплуатации

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Resume for Valerie Brzykcy
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Rauland-Borg Corporation, Skokie, IL, November 1999 to June, 2005
Senior Training Specialist (2001 to 2005)
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Gathered information through needs analysis for database programming with Distributors
and Nurse Managers.

Assisted Technicians with database programming

Assisted Nurse Managers in organizing their staff for training.

Developed job specific training materials and manuals for training classes.

Conducted in-service/hands-on training sessions (5 – 1 ½ hour classes per day).

Updated training materials as needed.

Created new training materials on newly released products.

Organized and prepared documentation for multiple assignments simultaneously.
Technical Support Engineer (1999 to 2001)

Liaised sales department with routine presale application engineering.

Reported common problems for corrective action.
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Prepared and published Tech Bulletins and Application Notes, as demand requires.

Designed manuals for new products.

Corrected existing manuals and advised improvement based on repetitive problems.

Recommended design improvements and feature additions based on customer input.

Maintained documentation of all customer-support activities to keep Engineering and Sales
informed.
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Traveled on a limited basis to technically support our customers.

Assisted in quality assurance testing of new software.
Illinois Housing Development Authority, Chicago, Illinois, 1998 to 1999
Technical Services Administrative Assistant

Entered and processed information into various databases that were used to prepare various
monthly statistical reports.
School District #157, Calumet City, Illinois, 1995 to 1998
Administrative Assistant

Established databases in MS Access for attendance and student emergency information for
the school district.

Maintained and organized all information for students.

Troubleshot the PC hardware and software throughout the district.