HID312AW, HID525AW and HID540AW
Installation and User’s Manual
March 2015
Page 18
Basic Troubleshooting
See the separate HID service manual for more advanced troubleshooting information.
Symptom
Possible Cause
Probable Correction
No ice is dispensed
No ice in bin
Unit in Off mode. Remove upper front panel and
check controller code, push On/Off button to restart.
No water to unit. Controller shows code 3. Restore
water supply.
No power to unit, power light on controller is off.
Restore power.
High pressure control opened. Controller shows
code 4, water interrupted to water cooled model.
Restore water and reset controller.
Ice level control sensing full bin falsely. Controller
shows b. Clean ice level control sensors.
Dispense motor not turning Remove upper front panel, check controller indicator
lights. Hold container in front of sensor, does the
Ice Dispense Sensed light glow? If no, sensor is
not detecting the container. If yes, does the Ice
Dispense light glow? If yes, push Dispense Ice
button. Does the motor activate? If yes, go to next
row. If no, check for voltage at motor. If no voltage,
replace controller. If voltage at motor, replace
motor.
Dispense motor working,
but ice in bin not moving
Agitator or rotor not turning, remove all ice and
inspect for damage to agitator and rotor.
No water is dispensed
No water to unit.
Restore water.
Water valve not opening
Remove upper front panel, check controller indicator
lights. Hold container in front of sensor, does the
Water Dispense Sensed light glow? If no, sensor is
not detecting the container. If yes, does the Water
Dispense light glow? If yes, push Dispense Water
button. Does the water valve activate? If no, check
for voltage at valve. If no voltage, replace controller.
If voltage at valve, replace valve.
Water drips from spout
May be normal
A few drops per minute is normal.
Bin drain may be plugged.
Check bin drain tube at basin.
Dispensed water is
cloudy, but clears up in a
few minutes
Air in the water
This is normal and can vary depending upon how
much air is in the water. May be improved by
lowering water pressure to the unit.
