SCM Microsystems GmbH, Oskar-Messter-Straße 13, D-85737 Ismaning, Tel.: +49 (0)89 9595-5000
Document ID: MANUAL_SPR532, Version 1.30
Date: 07/04/2006
- Technical data subject to change without notice -
6
Troubleshooting
If you encounter any problems using the SPR532 or if your smart card is not recognized, this chapter will give
you some advice on how to solve the most common issues. In case you are not able to solve the problem, please
refer to Chapter 7, "Support".
6.1
Driver
Usage of the SPR532 requires proper driver installation. Normally you see this by the fact that the smart card
reader is recognized automatically after the driver installation. If the application has problems communicating
with the smart card reader, open the device manager and look for exclamation or question marks. If the reader is
listed correctly under smart card readers and you still encounter problems, uninstall the driver by initiating the
uninstaller (program group SPR532 in the start menu) and perform a reinstallation.
6.2
SPR532 Serial
Verify that both connectors (serial and PS/2) are attached to the PC. The data communication between the PC
(host) and the SPR532 is done via the COM port (RS-232), the PS/2 connector supplies the required power.
6.3
SPR532 USB
Please note that Windows
®
95 and Windows NT
®
do not support USB. To use the USB version of the SPR532
with Windows
®
98 it is recommended to install Windows
®
98 Second Edition (Windows
®
98 SE), which provides
extended USB support.
In case you are using a USB hub, ensure that the hub is working properly. Please note that active hubs need
external power supply. Verify the USB connector with other devices such as a USB mouse or a scanner.
