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Pay-Per-View Events
Pay-Per-View events like boxing matches and other sporting or entertainment
events are available with a subscription to Cox Digital Cable. If your establishment
is interested in receiving a Pay-Per-View event, contact your local customer care
representative at your area phone number listed on page 2.
Helpful Hints and Troubleshooting
The following list includes common situations that might prevent your full enjoyment of
Cox Business Video. If you are still experiencing problems after trying these remedies,
please call Cox Business customer service —
(866) 272-5777
.
No Picture/Distorted Picture
• Make sure that the television and the digital receiver are plugged into an active
electrical outlet.
• If the electrical outlet is controlled by a wall switch, make sure the switch is in the
ON position.
• Make sure that all coaxial cables are properly connected and that all connections
are tight.
• Make sure the power light on the digital receiver is on (indicated by a green light
on the front of the digital receiver).
• Make sure the power to the TV is on.
• If the system setup includes a VCR, DVD and/or stereo, make sure they are properly
connected to the digital receiver.
• Make sure the TV is tuned to the proper output channel — channel 4 or channel 3.
TV Screen Will Not Turn On
If your television is plugged into the electrical outlet on the back of the digital receiver
and if you have selected SET: AC ALWAYS OFF, your television screen will not come on
until the setting is changed in the General Settings menu.
• Unplug the TV from the digital receiver and plug it directly into an electrical outlet
on the wall.
• Turn on the TV using the power button on the front of the console.
• Using the Cox remote control, press
[ SETTINGS ]
twice to get to General Settings.
• Use
[ ]
to highlight SET: A-C OUTLET.
• Use
[
s
]
or
[
t
]
to select ON WITH SET TOP.
• Plug the television back into the electrical outlet on the digital receiver.
• You may now turn your television on and off with either
[ CABLE ]
or
[ TV ]
.
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