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7.
Service
Faulty Installation
It is not the responsibility of Schweigen to rectify any incorrect installations. A service call out fee will be
charged for any Schweigen technician that attends a call, whereby it is established that the fault is due to
an incorrect installation or non-manufacturing fault. Should the appliance be installed in such a way that
the service agent is unable to gain access to the appliance, the person/s who own the premises or the
property where the appliance resides — will be responsible to provide access to the appliance at their
expense.
Service
In the event that the failure is not due to the
faults mentioned in Troubleshooting, contact
the customer service centre.
In Australia,
Customer Service 1300 829 066
In New Zealand,
Customer Service 0800 200 510
Lodging an Online Service Request
In the event that failure is not due the reason/s
in the trouble shooting section, you can lodge an
online Service Request. To lodge Service Request,
visit our website https://www.schweigen.com.
au/service-and-warranty and click on the link and
complete the service request form.
A service request will require the following
information:
• The purchase date
• The model number
• Therangehood model and motor type (eg.
IsoDrive 650)
• The serial number or batch number (this number
is on a sticker inside the rangehood).
• A copy of the purchase receipt (without a receipt
your service request cannot be processed).
