19
TOPIC
QUESTION
ANSWER
Wi-Fi
Why can’t I connect
to the company Wi-
Fi network?
Confirm that your Wi-Fi network is
secure, and password protected.
Confirm the correct password is being used,
including capitalization or special characters.
Finally, check that the Wi-Fi signal strength is
good. If the Wi-Fi signal is weak, consider
moving the device to another location.
My Wi-Fi credentials
changed. How do I
change them on
my ScentAir
device?
Hold the PAUSE button for 12 seconds while
the device is powered on.
Then, reconnect to Wi-Fi by following the
instructions in this user manual.
Can I use my
ScentAir Whisper
HOME without
being connected
to a Wi-Fi network?
Wi-Fi connectivity is required for advanced
scheduling and control features. If never
connected to Wi-Fi, the ScentAir Whisper does
allow for basic manual controls on the bottom
of the device.
