Customer Helpline
1300 889 028
18
Warranty
Our product is guaranteed to be free from quality and manufacturing defects for a
period of 12 months.
If your product becomes defective during this period, SRGS PTY LTD will offer you
either a replacement, credit or refund where a product is faulty; wrongly described;
different from the sample shown to you or do not do what they are supposed to do.
This warranty will not cover substantially modified product; misuse or abuse of the
product contrary to user instructions or packaging label; change of mind and normal
wear and tear.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and failure does not amount to a major failure.
To claim the warranty, take the product to the front Service Desk of your nearest
store of purchase. You will need to show receipt or other proof of purchase. Additional
information may be required to process your claim. Should you not be able to provide
proof of purchase with a receipt or bank statement, identification showing name,
address and signature may be required to process your claim.
Any expenses relating to the return of your product to the store will normally have
to be paid by you. For online store purchases, SRGS PTY LTD will pay for the return
freight for any product assessed as having a major failure.
The benefits to the customer given by this warranty are in addition to other rights
and remedies of the Australian Consumer Law in relation to the goods or services to
which this warranty relates.
This warranty is provided by SRGS PTY LTD, 6 Coulthards Avenue, Strathpine QLD
4500, Australia. Phone: 1300 175 010.
