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Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®,

Windows NT

Page 31

APPENDIX E

Modem Diagnostic Lights

To help identify a problem with the modem connection please look at the icon on located in the
system tray as seen below.

By comparing the lights to the table below you should be able to determine the problem.

Diagnostic Icon

Red, Red

No ADSL connection or handshaking. Check your cable.

Black, Yellow

Handshaking (flashing yellow alternating position).

Black, Black

No data traffic or idle connection.

Black, Green

Modem is receiving data.

Green, Black

Modem is transmitting data.

Green, Green

Modem is receiving and transmitting data

Red Circle With Slash ADSL modem is either disconnected or a driver installation problem exists

This concludes the DSL Equipment Installation Guide

Содержание AlcatelPCNT02

Страница 1: ...Part Number AlcatelPCNT02 Version 1 2 2001 SBC Advanced Solutions Inc All rights reserved READ ME FIRST Windows NT DSL Equipment Installation Guide Alcatel Speed Touch PC Digital Subscriber Line ...

Страница 2: ...rvice Provider connection and registration IMPORTANT NOTE This guide portrays the typical flow for the installation process Please follow the instructions including running the SBC Express software BEFORE installing any NIC cards or modems Some computer or network configurations may cause software windows to appear that are not depicted in this guide Please read and follow the instructions on thos...

Страница 3: ...mum requirements You will not be able to complete the installation without meeting these requirements PC with a Pentium class processor CD ROM Drive 166 MHz 25 Mb free disk space 32 Mb RAM and any one of the following An available PCI slot Other items you may need during the installation process Your system manufacturer Owner s Manual Documentation and or software from your Internet Service Provid...

Страница 4: ...of Your DSL Equipment Kit Your DSL Equipment Kit Contains A This Installation Guide and the SBC Express CD B 1 Alcatel Speed Touch PC Internal Modem C 1 Filter Pack containing 5 in line filters 1 wall mount filter 1 two way adapter and 1 data cable Note Internet Software and or instructions may be provided in this box or separately by your Internet Service Provider ...

Страница 5: ... reserved Step 3 Install a Telephone Filter on Every Telephone Line 3 1 Determine how many telephone jacks in your home share the same telephone number with the activated DSL 1 Locate the phone jack where you want to connect your DSL 2 Insert the 2 way adapter in the phone jack 3 Connect a filter to one side of the 2 way adapter ...

Страница 6: ...e 5 2001 SBC Advanced Solutions Inc All rights reserved 5 Connect the data cable that will go to your DSL modem to the unfiltered side of the 2 way adapter 4 If you have a phone fax machine analog modem or other phone device at this location connect it to the filter To the DSL modem ...

Страница 7: ...gital Subscriber Line DSL can cause audible noise high pitched tones and static when you talk on the phone You need to install a filter on every telephone or device that shares the same phone number as your DSL line to eliminate this noise Wall mount filter Remember Don t install a filter on the data cable that you are connecting to your DSL modem Fax machines Answering machines Caller ID boxes Ot...

Страница 8: ...Installation Guide for Customer Self Install Alcatel Speed Touch PC Windows NT Page 7 2001 SBC Advanced Solutions Inc All rights reserved 3 3 Other filters you may encounter in your DSL Equipment Kit ...

Страница 9: ...ts reserved Step 4 Select Modem and Minimum Requirements Check 4 1 Insert the SBC Express CD into your CD ROM drive SBC Express should start automatically If not select Run from the Windows Start menu Type D Launch exe Substitute the appropriate letter of your CD ROM drive for D 4 2 Select Alcatel Speed Touch PC and click Next ...

Страница 10: ...indows NT Page 9 2001 SBC Advanced Solutions Inc All rights reserved 4 3 SBC Express displays the Welcome screen Click Next to proceed 4 4 SBC Express displays the license agreement If you agree to the terms click Accept If you do not accept installation cannot continue ...

Страница 11: ...001 SBC Advanced Solutions Inc All rights reserved 4 5 SBC Express now prompts you for your first and last name Please type your first and last name and then click Next to proceed Do not enter Technician Name 4 6 Enter your 10 digit DSL phone number in the next screen Click Next to proceed ...

Страница 12: ...olutions Inc All rights reserved 4 7 SBC Express quickly checks your computer system to ensure that it meets the minimum requirements for DSL service 4 8 SBC Express has determined that you need to install the Alcatel Speed Touch PC Click Shutdown and proceed to step 5 to install the Alcatel Speed Touch PC ...

Страница 13: ...BC Express CD in the CD ROM drive 5 2 Unplug the power cord for your computer from the electrical outlet 5 3 Open the case of your computer review your computer manufacturer s Owner s Manual for specific instructions 5 4 Touch the computer chassis metal frame before touching the Alcatel Speed Touch PC adapter This helps to protect the Alcatel DLS Modem from static electricity 5 5 Locate an availab...

Страница 14: ...ter into any empty PCI slot Make sure the card is completely seated by pressing firmly 5 8 Verify that the end bracket is flush against the chassis Make sure the gold connectors along the base of the Alcatel Speed Touch PC adapter are completely and evenly inserted into the PCI slot 5 9 Fasten the card into the computer chassis with the screw you set aside earlier 5 10 Replace the computer cover P...

Страница 15: ...talling the Alcatel Speed Touch PC Software 5 11 Turn on your computer NOTE Windows NT will NOT automatically detect your Alcatel Speed Touch PC adapter SBC Express will display the screen below Please IGNORE this screen and proceed to step 5 12 Do NOT Cancel SBC Express 5 12 Right click on the Network Neighborhood icon and select Properties ...

Страница 16: ...s NT Page 15 2001 SBC Advanced Solutions Inc All rights reserved 5 13 Click on the Adapters tab 5 14 Click on the Add button 5 15 Click on the Have Disk button 5 16 The SBC Express has copied all the necessary files to C Temp At this prompt please type in C Temp and click OK ...

Страница 17: ...served 5 17 Windows NT will presents the following select OEM option screen select ITeX ADSL PCI NIC and click OK Note The IteX ADSL PCI NIC is the Alcatel Speed Touch PC adapter This is the formal adapter name used for NT 5 18 After you install the driver software the ITeX ADSL PCI NIC will appear under Network Adapters Click Close ...

Страница 18: ...wn box in the Microsoft TCP IP Properties window shown below Next click Specify an IP address Fill in the IP address with the dummy IP of 10 0 0 1 and Subnet Mask of 255 0 0 0 These will be replaced by your Internet Service Provider instructions to be installed later Click OK 5 20 You will be prompted to reboot the system This may take several 3 5 minutes as network settings are established BE SUR...

Страница 19: ...e run the Minimum Requirements test and detect the newly installed Alcatel Speed Touch PC adapter and complete stopping at the following screen If problems are detected follow the instructions on the screen or look at the troubleshooting section of this manual for further information Follow the instructions in Step 6 beginning on the next page before continuing ...

Страница 20: ...ions Inc All rights reserved Step 6 Finish Configuring Your System 6 1 If the Alcatel Speed Touch PC card is installed properly you will see the following screen You must now connect the Alcatel Speed Touch PC to the phone jack prepared in Step 3 6 2 Connect the Alcatel Speed Touch ADSL modem see diagram below ...

Страница 21: ...he system tray If both lights are black then you have a good connection If either light is red or there is a red circle with a slash through it then check the diagnostic guide in appendix E for help 6 4 Click Next to proceed to performance changes 6 5 SBC Express modifies registry settings to optimize your network settings for your DSL connection If you do not want these settings clear the check b...

Страница 22: ...r Self Install Alcatel Speed Touch PC Windows NT Page 21 2001 SBC Advanced Solutions Inc All rights reserved 6 6 Congratulations You have finished setting up your DSL hardware Click Finished in SBC Express and then proceed to Step 7 ...

Страница 23: ...vider Your Internet Service Provider may have provided you additional instructions in this box or separately These instructions may contain information about account setup additional software installation and or Internet usage Please follow those instructions to complete your Internet connection setup Your Internet Service Provider will offer technical assistance if you need help connecting to the...

Страница 25: ...rvice Provider s information on how to contact them for technical assistance I can t open my computer case What do I do Consult your computer manufacturer s Owner s Manual Call your computer manufacturer s Support Line I can t connect What do I do Make sure there is no filter on the phone jack cord connected to your DSL modem Check your Ethernet cable connection Is it secure Verify that you are in...

Страница 26: ... Highlight the Alcatel Speed Touch PC Adapter and click the Remove button 3 Click Yes to remove the component from the system when prompted 4 Click the Close button to close the Adapters window 5 Shut down the desktop or laptop Turn OFF and unplug the computer and any peripheral devices 6 Remove the Alcatel Speed Touch PC Adapter Card Open the computer case using your computer manufacturer s instr...

Страница 27: ...l Alcatel Speed Touch PC Windows NT Page 26 2001 SBC Advanced Solutions Inc All rights reserved APPENDIX C Adding TCP IP to Windows NT Right click on the network neighborhood icon and select properties 2 Click on the Protocols tab and click Add ...

Страница 28: ...Windows NT Page 27 2001 SBC Advanced Solutions Inc All rights reserved 3 Select the TCP IP Protocol and click OK 4 Specify the path of your NT installation files or insert the Windows NT CD ROM and specify the I386 folder 5 Select No when NT asks Do you wish to use DHCP ...

Страница 29: ... Speed Touch PC Windows NT Page 28 2001 SBC Advanced Solutions Inc All rights reserved 6 After clicking No TCP IP should appear under the protocols tab 7 Click Close to bind all the information You must restart your computer for the settings to be stored ...

Страница 30: ...nterface Cards on Windows systems the installation process may ask for the original installation disk Some of these files can be found in the SYSTEM directory or the WINDOWS directory of the machine If not you will have to provide an installation CD ROM for the installation of the drivers to be successful Incompatible Adapter This scenario can occur when a machine had a previous NIC or Network Ada...

Страница 31: ...ually accomplished within the Configure TCP IP step where SBC Express pings the default gateway An explicit IP address can also be used Failure during this test can occur from invalid network settings the Ethernet cable not being plugged in the DSL modem not being in synch or if the specified IP address does not allow a ping Make sure your Ethernet cable is plugged in and powercycle your DSL modem...

Страница 32: ...o the table below you should be able to determine the problem Diagnostic Icon Red Red No ADSL connection or handshaking Check your cable Black Yellow Handshaking flashing yellow alternating position Black Black No data traffic or idle connection Black Green Modem is receiving data Green Black Modem is transmitting data Green Green Modem is receiving and transmitting data Red Circle With Slash ADSL...

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