26
How to Order
INFORMATION NEEDED FOR ORDERING PARTS
• Serial number of the saw
• Model number of the saw
• When and where the saw was purchased
• Part number and description
R
E
D
R
O
O
T
All parts may be ordered from your local dealer. If the part
is not stocked locally, call our customer service department
at 1-888-688-6899 or you may visit us at www.sawmaster.
com.
PRICES
All orders are subject to prices and terms of sale in effect
on date of shipment. Prices may change to
reflect
market
trends in the industry, so that our products remain competi-
tive in quality and pricing. As such, prices are subject to
change without notice.
Promotional prices and discounts are subject to
verifica
-
tion after order is placed. The customer will be
notified
if
there are any errors found in pricing that affect the invoice
amount.
DELIVERY & FREIGHT
Shipments are F.O.B. for orders of $800.00 or more. Or-
ders may include diamond blades and tools, saws, parts
and accessories. All other orders not meeting this amount
are subject to freight charges, which will be included on the
invoice once it is determined.
SawMaster reserves the right to select origin of shipment,
routing and method of transportation.
Premium freight charges (such as air freight) will be at the
purchaser’s expense (shipped collect or added onto in-
voice).
Products not in stock when order is placed will be shipped
as soon as possible thereafter.
RETURN MERCHANDISE AUTHORIZATION (RMA)
No products are to be returned without prior written autho-
rization and then only in accordance with the company’s
instructions and terms. Proof of purchase (e.g. copy of
original invoice) along with serial numbers for all equipment
should accompany all RMA requests.
All returned products must be in sellable condition, include
all components, and be packed in original packaging. The
RMA number assigned by customer service must be clear-
ly marked on the accompanying packing slip. Any returns
not satisfying these conditions will be promptly returned to
the customer at their expense. The customer assumes all
freight charges and is liable for the purchase value of any
damaged goods.
Customer Service
AFTER SALE SERVICE
All customer service (e.g. technical questions, reordering
of parts, etc.) will be provided by SawMaster. All spare
parts for after sales service will be stocked and shipped
from our warehouse.
CLAIMS FOR LOST OR DAMAGED GOODS
If merchandise is delivered in damaged condition or carton
are missing, a notation must be placed on all papers signed
by the receiver.
If unreported or concealed damages are noticed after de-
livery, the carrier should be contacted by telephone and if
carrier fails to send an inspector within
five
days, a request
should be made in writing to the carrier,
confirming
the tele-
phone request for an inspection.
All requests for credit due to transportation loss or damage
should be accompanied by properly signed papers. A claim
for loss or damage must be
filed
with the carrier within 60
days from the shipping date for UPS or other common car-
riers. Credit cannot be allowed for damage claims that are
not properly sustained with supporting papers or received
by SawMaster too late for timely filing with the carrie
r.
