SATO MDR-3021AT, Руководство пользователя

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MDR-3021AT USER MANUAL 22 79-00-001-DOC
4. Troubleshooting
Issue Cause Solution
No Power – All
LED’s are off Power cable not connected Ensure the power cable is connected
correctly to both the mains power and to
the Reader
Power Cable faulty Replace the cable
Power Adaptor faulty Replace the power adaptor
Reader Faulty Contact your local supplier for support
Fuse blown Replace fuse with an equivalent 5 x 20mm
3A 250VAC rated fuse
Absence of the
flashing green
LED’s during tag
reading Incorrectly orientated
tag/tags Ensure tag/tags are oriented correctly for
the Reader (see Tag-to-Reader/Tag-to-
Antenna Orientation).
Faulty tag/tags Replace tag/tags. Do not use tags with a
black dot or black square or black X
marking (faulty tags).
The Powering Field is off Ensure the powering field is on. Go
to Tools> System>Reader Setting. Tick
the Powering Field box.
Reader faulty
Contact your local supplier for support
The tag type is incompatible
with the reader Use the appropriate tag type for the reader,
contact your local supplier to help with tag
compatibility information
Cannot find and
connect to the reader
as the reader is not
shown on the
Dynamic Reader List USB or Ethernet connection
is not functioning Ensure the Ethernet/USB cable is working
correctly, try using an alternative cable.
Power cycle the Reader & restart the host
computer.
The reader is not connected Ensure the Ethernet/USB cable is
connected properly to both the reader &
host computer
Invalid Network configuration The computer IP address on the computer
running Reader Manager must be in the
same subnet as the reader
USB drivers still loading USB connected readers may take some
time to negotiate an address. Check the
Network Connections window in the
Control Panel to confirm that a connection
has been established
Reader faulty Contact your local supplier for support