Can you watch Max on your computer?
Yes, customers with Max can watch TV on their PC’s. To do this,
the customers would need to install a TV tuner card into their
computer. The TV tuner card costs $80 and up and is available at
most computer stores. SaskTel does not support this equipment.
If a trouble is found and is due to the TV tuner card, the customer
will be charged the Custom Work Rates of $89/hr.
Is cable or satellite service still required? Does Max replace
cable?
SaskTel’s Max is an alternate to cable or satellite TV, therefore
cable or satellite hook-ups are no longer required. The two main
differences between Max and other services are:
a. Max does not require a large capital outlay
such as set-top
boxes and modems like satellite and cable TV, and
b. Max provides access to many other services and functionality
not currently experienced by regular broadcast customers.
What if I move?
If you are transferring your service within the same city, you can
move the Max equipment to your new residence (set-top box(es),
remote control(s), modem, and switch). The SCC ($99) will be
waived. The service connection charges still apply to move the
network access, for a field visit or facilities in place. If you are
moving to another city, please return your equipment to the
SaskTel Store within 10 days of the disconnect date.
PACKAGING & PRICING
What is Mix'n'Max 5? What is Mix'n'Max 10?
•
Mix'n'Max 5 allows you to choose any 5 theme packages
(you will pay for 4 theme packages and receive an extra
theme package FREE).
•
With Mix'n'Max 10 you receive all 10 theme packages (pay
for 8 theme packages and receive 2 theme packages FREE).
Are there any channels that have ordering restrictions on
them?
Yes. You must subscribe to Movie Mania in order to receive the
U.S. Superstations. You must subscribe to either Movie Central or
Movie Mania to subscribe to the Playboy Channel. Also, customers
in North Battleford, Swift Current, Prince Albert, Yorkton, Estevan
and Weyburn must subscribe to at least one Theme Package or
Movie Mania or Movie Central or any Max Extra to receive Global.
(North Battleford and Prince Albert customers will receive Global
Saskatoon and Moose Jaw, Swift Current, Yorkton, Estevan and
Weyburn customers will receive Global Regina). **These
restrictions are a condition of the broadcasting license as dictated
by the CRTC.
I received my Max bill. Can you explain it?
Please call 1-800-SASKTEL (727-5835) and select option 1 for
residential customers or option 2 for business customers if you
have any billing questions.
If I subscribe to Basic Max, More Max or Mega Max, can I
subscribe to additional theme packages?
Yes. You can subscribe to additional theme packages. Additional
theme packages are available for $4.99/each.
