Q&A
Q: The headphone cannot connect to the device?
A: Please make sure your headphone is in pairing mode. Delete the pairing record
on the Bluetooth device and reconnect the headphone.
Q: The headphone cannot be turned on?
A: Please check if the headphone has power.
Q: Can the battery in the headphone be replaced?
A: No. This headphone uses a built-in non-removable lithium polymer battery that
cannot be replaced.
Q: Can I use headphone while driving?
A: For your safety, we strongly recommend that do not use the headphone while
driving to avoid danger.
Q: Why the headphone is disconnected within 10 meters?
A: As the Bluetooth signal connection may be interfered when it encounters WiFi
routers, 4G signals, high-power electrical appliances and other devices etc. You can
change the environment or try again.
Q: Why is there no sound on the computer or mobile phone?
A: Please check whether the output channel of the computer supports A2DP. Also
check the volume setting on the headphone and computer/phone.
Q: Why can't I control the volume of the tracks playing on my phone?
A: As the headphone may not be fully compatible with some apps, due to the
different configurations of various APP.
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