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2.4 Once our Competitors close an OVP

equivalent tariff for new connections,

we may at our choice withdraw the

OVP Plan for new connections and

close the Service Plan to customers

switching Service Plan.

2.5 We reserve the right to discontinue a

currently available or a ‘closed’ OVP

Plan and move existing customers to

the nearest equivalent currently

available Service Plan. We will write to

the account holder to notify such

changes.

2.6 OVP Plans are not available on

Orange Line Two.

2.7 OVP does not apply to pay as you go,

pay up front or shared tariffs.

2.8 OVP does not offer discounted rates

or schemes for calls between

nominated or frequently called

numbers.

2.9 OVP does not apply to Competitor’s

promotional tariffs but we reserve the

right to offer a competitor’s

promotional tariff and may, from time

to time, offer our own promotional

variants of OVP Plans.

2.10 We reserve the right not to offer any

Competitor tariff containing elements

of services or functions that the

Orange Network does not currently

offer or to omit those elements of

services or functions.

Charges

3.1 We will make reasonable endeavours

to ensure that OVP Plan charges are

the equivalent of the Competitor tariff

published charges.

3.2 In the event that a Competitor makes

any changes to a Competitor tariff,

subject to the provisions of these

terms and conditions we will make

reference

203

Orange Value Promise
Terms and Conditions

Definitions

Competitor tariff

A popular published, currently available,

monthly paid contract digital tariff available

in the UK from O2 (UK) Limited (formerly

British Telecommunications Mobile

Communications Ltd), Vodafone Retail Ltd

& T-Mobile (formerly One 2 One). For the

avoidance of doubt this excludes O2

(Online) Limited tariffs.

OVP

Orange Value Promise

Service Plan

The scale of charges for using a mobile

phone

Additional Services

Optional services which cost extra whether

they are supplied in conjunction with

competitor tariffs or outside competitor

tariffs

Scope

2.1 OVP applies to Competitors’ tariffs for

voice, answerphone, standard wap

and standard person to person text

messaging on other UK digital

networks. It includes standard data

calls at 9.6 kb per second. OVP

excludes High Speed Data at 28.8 kb

per second and GPRS calls.

2.2 Services will provide generally the

same functionality of the Competitor’s

product but specifications may differ.

Competitor’s own branded e-

commerce and Additional Services are

not offered with OVP

2.3 For a list of current OVP tariffs please

visit www.orange.co.uk/cgi-

bin/ovp/costs.pl

reference

202

Содержание S750

Страница 1: ...guide to using your Sanyo S750 Note The cover has been sent separately ...

Страница 2: ... getting started section of this guide will take you through inserting your USIM Card and using the main features of your phone for the first time The guide shows you more about specific applications and services as well as how to use your phone s more advanced features the future s bright the future s Orange Note The cover has been sent separately ...

Страница 3: ...contents ...

Страница 4: ......

Страница 5: ...getting started ...

Страница 6: ...ster 1 Find the IMEI number under the battery of your Sanyo S750 You may need the number in the future if your handset is lost or stolen 2 Find the USIM Card number on the back of your USIM Card 3 If you are already with Orange when you register you will be asked for your Orange password If you are new to Orange you should have a new password ready 4 Contact Orange Customer services to register If...

Страница 7: ...ours if the battery is completely flat You can make calls while charging as long as you have registered with Orange although this may increase the time needed to fully charge your battery 1 Firmly insert the charger into the connection terminal on the bottom of your phone 2 Plug the charger into a mains socket The charge indicator on the top of your phone will light red while the phone is charging...

Страница 8: ...menu options and to access your shortcuts video call key power end key press and hold to switch your phone on and off back clear key press to return to the previous screen or in the Home screen press and hold to switch profiles on or off soft keys the functions of these change according to what you are doing OK key to select a function Orange World key headset connector call key ...

Страница 9: ...n shows when you are in 3G coverage Left soft key function This opens your camera video camera your Home screen SD Card slot infrared port outside your Sanyo S750 Menu 10 10 Camera Signal strength The more bars visible the stronger the signal Clock Preset to display 24 hour format ...

Страница 10: ...een provides shortcuts to certain features available on your phone This means you can enjoy fast and easy access to the functions you use most frequently From the Home screen Press the navigation pad up and down to access the different shortcut menus Press to the left or right to access the contacts list Press once to start the camera press again to start the video Press Menu to access the followi...

Страница 11: ...de your Sanyo S750 Antenna The more bars shown the stronger the signal Voice and data services available Voice dialling and enhanced 3G data services available Battery level The battery symbol appears in green when the battery is fully charged Call in progress Voice call in progress Video call in progress All calls are diverted Line 1 indicator may not always appear Line 2 indicator You have recei...

Страница 12: ...epresentatives will be happy to assist you Note You can also transfer your contacts list by synchronising your Sanyo S750 with your PC or by using a Bluetooth connection to transfer contact details See Chapter 6 for details Below are the features of the main menu To access this menu simply press Menu To access an item scroll to the one you want using the four point navigation pad and press Select ...

Страница 13: ...e Select 07123456780 Connecting Call John Smith setting up your contacts To add a new contact 1 Insert your new USIM Card into your new phone and switch the phone on 2 From the Home screen select Address Book and press OK then select New Contact and press OK 3 Scroll through the fields entering the contact s details Press OK to enter the information 4 Press Save Address Book Contact First Name Una...

Страница 14: ...necting Call John Smith learn more about video calls on page 28 1 When you receive a call your phone will ring or vibrate and you will see Incoming call on the display 2 To answer the call press 3 If you do not want to answer the call press Divert The caller will be diverted to your Orange Answer Phone Press to disconnect the incoming call Press or simply open the phone if Open to talk is activate...

Страница 15: ...es without having to download the entire file 1 Select the desired streaming content The content will begin to play once a streaming connection has been established 2 To adjust the volume press the Up Down navigation keys 3 To play or pause a file press Select then PL for play or PA for pause Some clips can be stored on the device so that you can listen to or watch them at any time 29 28 download ...

Страница 16: ...ter a space or press twice to start a new line Press and hold to get a symbol or emoticon 4 Press to delete a character download and stream video clips To access a stored clip 1 To access stored clips select Menu and Media Album 2 Scroll to and select a folder 3 Select the file you want to open and press OK Note Downloaded video clips can take up a lot of phone memory If the phone memory becomes f...

Страница 17: ...rom a combination of key presses Press the downscroll key on the navigation pad before accepting the word to display a close approximation of the word If the word is still not found in the predictive text dictionary press Spell and spell the word using standard text input Press Insert and the new word will be added to your predictive text dictionary entering text on your phone 1 Press Menu select ...

Страница 18: ... about using your camera on page 71 1 From the Home screen select Messaging then New Message 2 Press Edit and write your message Press OK 3 Press Options select Send and press OK 4 Press OK and enter the recipient s email address in the TO field and press OK 5 Press Options select Send As and press OK 6 Select Email and press OK 34 send an email Options View Finder Full Screen Video Rec ...

Страница 19: ...d 2 Select Attach to Message and press OK Your photo messaging screen will open 3 Press OK twice enter the contact s phone number and press OK Then select subject and press OK 4 Write your text and press OK 5 Press OK and enter the recipient s phone number in the TO field 6 Press Options select Send As and press OK 7 Select Picture Message and press OK 36 send a photo message learn more about mess...

Страница 20: ...rvices should be directed to the owner of the wap site or website in question You can also use your Sanyo S750 as an external modem to give your laptop computer access to the internet Connect your phone to a compatible computer via Bluetooth the infrared port or a data cable 39 visit a website learn more about using the internet on page 88 When you have recorded a video clip you can send it instan...

Страница 21: ...n your PC is active your CD will automatically run once inserted into your computer If not you will need to manually launch the program Install the synchronisation software by following the on screen prompts 2 Connect your phone to a compatible PC via infrared Bluetooth or data cable and follow the on screen prompts to begin synchronisation 3 Once you have set up your partnership you are ready to ...

Страница 22: ...vement and the person you re calling seeing it If you make or film lots of fast movements it might appear to be jerky at the other end 43 42 make calls make a video call With video calling you can see the person you are talking to on your screen while you speak to them To make a video call 1 Dial the number of the person you want to call 2 Press 3 Press to end the call Note You can only make a vid...

Страница 23: ...that you have a second incoming call make calls make a phone call To make a call 1 Dial the number including full area code using the keypad 2 Press 3 While the call is active press Options to open your in call menu Choose from End Call Hands free ON Hands free OFF Connect to Bluetooth Cancel Bluetooth Mute unmute Whisper Echo Party Voice 4 Press Hold to put the call on hold 5 Press OK to select A...

Страница 24: ... from any other phone There is no charge but you may be asked for a refundable deposit You will receive a USIM update when the service has been activated Turn your phone off and back on again make calls 47 46 make calls To accept the new call while keeping the active call on hold press To reject the new call press To put an active call on hold make a second call and then return to the original cal...

Страница 25: ... and repeat steps 2 3 and 4 Note If you are abroad the availability of this service depends on the network you are using You are charged your standard Service Plan rate for each call you make To talk to one conference member privately 1 Once in the conference call press Options scroll to Private and press OK 2 Select the person you want to talk privately to and press OK know who is calling you or ...

Страница 26: ...50 manage your contacts 2 ...

Страница 27: ...ct Address book and press OK or Press Menu scroll to Address Book and press OK then select Contacts List Alternatively pressing and holding the key corresponding to the first letter of the contact you require takes you directly from the Home screen to that section of the Address Book To call an entry in your address book scroll to the person you would like to talk to and press Contacts are stored ...

Страница 28: ...s Set to confirm the changes 10 Press Save to complete the setting 55 search for a name in your address book The quickest way to find a name is to press and hold the key corresponding to the first letter of the contact you require while you are in the home screen This will take you directly to that section of your address book When you are in the address book press the key that corresponds with th...

Страница 29: ...Card for all of your friends colleagues and family are safely backed up So if the worst happens they will still be available to you 57 56 manage your contacts it s a good idea to store important contact numbers on your USIM Card This enables you to add extra information to and personalise your contacts Then when you upgrade your phone you can easily transfer your key contact details to your new ph...

Страница 30: ... keeping your move totally hassle free For more information visit your nearest Orange shop and one of our representatives will be happy to assist you when I save a contact in my address book where are the details stored You can store up to 250 names and numbers on your USIM Card s memory Contacts are stored between contact numbers 0 and 249 on the USIM Card Be careful not to erase or overwrite thi...

Страница 31: ...ted what happens when you get an Answer Phone message When someone leaves a message on your Answer Phone will appear on your phone s display This symbol will remain until the message has been saved or deleted Answer Phone messages that have not been listened to will be saved for up to 21 days listening to your Answer Phone messages To listen to your Answer Phone messages press and hold the 1 key a...

Страница 32: ...our office fax machine but voice calls to your Answer Phone The availability of this facility depends upon the network that you are using 63 personalising your Answer Phone greeting Your Answer Phone comes with a standard greeting but you can record your own personal greeting so your callers know they ve got through to you 1 Call your Answer Phone by pressing and holding the 1 key Listen to the si...

Страница 33: ...key These numbers are stored in keys 2 9 65 64 To assign a number to a speed dial key Enter the contact number from 2 to 9 in the Address Book To make a call using speed dialling press the relevant speed dial key you have set up then press and hold To edit your speed dial numbers Edit the desired number in Contacts that corresponds to the speed dial number you have assigned it 1 From the Home scre...

Страница 34: ... dialling 1 Press Menu then scroll to and select Settings and press OK 2 Press Call Settings then Fixed Dialling Number 3 Select ON or OFF and press OK 4 Enter the PIN if you are prompted to do so Note If no Fixed Dialling numbers are registered on the USIM Card this function is not available Also you can delete numbers by pressing Options then selecting Delete One Delete Selected or Delete all an...

Страница 35: ...68 messaging 4 ...

Страница 36: ...f messages with photo and video messaging Video Messaging is the latest way to share your life Shoot a video with your S750 s digital video recorder and send it immediately by multi media message Video clips and photos are automatically saved to your phone s Media Album You can send photo and video messages to other phones that support Photo and Video Messaging and also to phones that do not all t...

Страница 37: ...tart to enter the next word messaging To send a photo or video you have just taken 1 When you have taken the photo or shot the video press Send 2 Select Attach to Message and press OK Your Multi Media Messaging screen will open 3 Press OK twice vand enter the recipeints phone number and press OK Select subject and press OK enter the text message and press OK text messages are fun quick and conveni...

Страница 38: ...e 75 74 messaging attach a picture or sound to your text message You can attach a variety of text pictures animations melodies or video clips to your text messages to help bring them to life To insert an image into a message 1 Press Menu and scroll to and select Messaging 2 Select New Message and press OK then select Text Message MMS and press OK 3 Highlight the message field and press Options 4 S...

Страница 39: ...your email 1 Press Menu select Messaging and press OK 2 Scroll to Message Settings and press OK 3 Scroll to Advanced and press OK 4 Scroll to Email and press OK 5 Scroll to Account and press OK 6 Select Email address and press OK 7 Enter your Email address and press OK 8 Scroll to POP3 server and press OK 9 Select Login and press OK Options Save Email Account Name no name Email Address Your Name S...

Страница 40: ...r POP3 settings are network specific Please check with your email provider for the POP3 address of a non Orange email account eg Freeserve more information For more information call Orange customer services on 150 or if you are a pay as you go customer on 451 from your Orange phone For more information or to send the settings to your handset please visit www orange co uk setup 78 5 Orange Multi Me...

Страница 41: ...ou re bound to find something of interest in your Orange World so take the leap and get exploring now To enter Orange World press Orange World will open Scroll down the page and press Select when you come to a link you want to visit Channels enables Orange to suggest links that will be of interest to you the suggestions we make are based on your phone and the day of the week For example on a Satur...

Страница 42: ...lti Media services A suggestion for a link that might be useful will also appear at the top of the Orange homepage each time you begin browsing find your way using Orange World There s nothing more annoying than being lost or not having the right number to hand You can now put these frustrations behind you with a dedicated Find feature which will show you where you are or take you to a list of sit...

Страница 43: ...our favourite sites When you find a site that you like you can bookmark it This means that when you want to visit the site in the future you can shortcut to it from the Orange homepage To bookmark a site 1 Open the web page you would like to bookmark 2 Press Options scroll to Save to Bookmarks and press OK To go to a bookmark 1 Press Options select Bookmarks and press OK 2 Select the bookmark you ...

Страница 44: ...Multi Media services 87 86 set up text alerts for sports results horoscopes news and lottery numbers Need a giggle at a quirky news story Want to find out how your local football team is doing Set up Orange text alerts to stay updated on the subjects that interest you To set up an Orange text alert simply call 277 free from your Orange phone You will receive a text or multimedia message every time...

Страница 45: ...at are important to you Send 30 free text messages when online every month to phones on any network Receive information as a text message on your Orange phone on the latest news weather sport directory entertainment and lifestyle updates register with Orange internet To register with Orange internet just visit www orange co uk register manage your Orange phone account online not available to pay a...

Страница 46: ...is allows for the easy exchange of information like contacts and daily appointments and will allow you to connect to a laptop to use your phone as a modem for example For the most effective Bluetooth communication always keep the Bluetooth devices within 10 metres of each other To synchronise with your PC you will also need to install software on your PC from the CD that came with your phone see p...

Страница 47: ...more than one metre apart 93 92 your phone s additional features To add a Bluetooth headset to your phone You can connect your phone to a Bluetooth headset to enable you to make and receive calls handsfree Make sure Bluetooth is enabled on your phone and that your headset is switched on before you try to connect the two devices Read your Hands free Headset user manual before starting 1 Press Menu ...

Страница 48: ...te 94 your phone s additional features desktop sync your Sanyo S750 with your PC You can synchronise your S750 with other compatible devices using Bluetooth wireless technology the infrared port or a cable Synchronising enables you to keep a copy of your contacts appointments tasks and notes so should anything happen to your phone you will not lose important data To synchronise your devices you wi...

Страница 49: ... Press Yes when prompted to delete one 96 your phone s additional features save information to your SD Card If your phone s memory becomes full or you want to use information saved on your phone in another device you can save files and items to your SD Card Supports SD Cards up to 512 MB To insert your SD Card in your phone 1 Open the cover of the SD Card slot on the top rear of your phone 2 Inser...

Страница 50: ...ording With the sound recorder you can record your own memos To make a recording 1 Press Menu scroll to Extras and press OK 2 Scroll to Voice Recorder and press OK 3 Select Record and press OK The phone is now in voice recorder mode 4 Press Record to start recording 5 Press Stop to end recording To listen to your recording 1 From the Home screen press Menu scroll to Extras and press OK 2 Scroll to...

Страница 51: ...100 7 personalise your phone ...

Страница 52: ...ss Menu and select Settings then Display and Wallpaper and press OK 2 Select either Original or Media Album press OK 3 Scroll through the folders and select the image you want to use and press OK twice 103 102 personalise your phone always be alerted to a call or a text message in the most appropriate way You can change the way that you are alerted to messages and incoming calls change the way you...

Страница 53: ...104 manage your time 8 ...

Страница 54: ...ne 3 When you have completed the setup follow the instructions on the website to synchronise your calendar from your phone manage your time set the time and date To set your phone s time and date 1 Press Menu scroll to Settings and press OK 2 Scroll to Phone Settings and press OK 3 Select Set Time Date and press OK 4 Select Time Date and press OK 5 Set the current date and time and press OK To set...

Страница 55: ...uring that you stay on top of your workload To store a copy of your ToDo list on both the Orange website and your computer 1 Using a computer go to the Orange website at http www orange co uk 108 2 Choose Organise and follow the instructions to set up synchronisation on your phone 3 When you have completed the setup follow the instructions on the website to synchronise your tasks from your phone 4...

Страница 56: ...s menu and scroll to and select Extras 2 Select Notes and press OK 3 Select Note and press OK 4 Select Unregistered Item and select Edit from Options 5 Write your note and press OK 110 9 have fun on your phone manage your time ...

Страница 57: ...ore it can play The length of time it takes to download will depend on the length of the clip Some clips can be stored on your phone so that you can watch them at any time 113 112 have fun on your phone when you have time to spare why not test your gaming skills against your phone With several exciting games to choose from you can have hours of fun on your phone Your phone supports Java games mean...

Страница 58: ... open automatically You can save these streaming links as bookmarks in your phone To play back saved music 1 Press Menu scroll to Extras and press OK 2 Select Media Player 3 Select Play video Play Audio and press OK 4 Select a video audio file from the All Videos All Audios folder or a Playlist folder of your own making and press OK To access clips from the Video channel 1 Select Video from the ma...

Страница 59: ...116 10 International services ...

Страница 60: ...ternational dial code before the number you call or text If you call or send a text or photo message abroad from the UK it makes sense to use your Orange phone Orange s low fixed price rates make it simple to work out exactly what you will be charged so now you can stay in touch around the world Note The availability of this service will be dependent on the partner network supporting Text Messagin...

Страница 61: ...abroad Refer to chapter 3 for more information on call diverts 6 Make sure you pack your charger and a three pin adaptor so you can charge your phone while abroad 7 Make sure that the frequently used numbers in your address book are saved with the international dialling codes you need ie 44 minus the leading zero from the area code for calls back to the UK Note The availability of Orange products ...

Страница 62: ...2 International services saved with the international dialling codes you need ie 44 minus the leading zero from the area code for calls back to the UK Note The availability of Orange products and services when roaming is dependent upon the partner network stay in touch in many countries by switching networks Orange has partnerships with a range of networks in a variety of countries When you go abr...

Страница 63: ...124 11 ensure your phone is secure ...

Страница 64: ...e Don t leave your phone in a vehicle If this can t be avoided please make sure it s locked in the boot or locked in the glove compartment 126 Never loan your phone to someone else How to claim Report the loss theft or damage to Orange as soon as possible within 24 hours of discovery Loss theft or malicious damage claims must be reported to the police immediately or as soon as possible within 24 h...

Страница 65: ...entification Number will be requested each time you switch your phone on This PIN is preset to 1111 To increase your phone s security you can change the PIN to a number only you know If you enter an incorrect PIN 3 times in a row the PIN will become locked Enter the Personal Unblocking Key PUK when requested and then enter a new PIN twice to activate the USIM Card Please contact your network provi...

Страница 66: ...ur Orange phone comes with a number of preset security codes Each code controls one of your phone s features Use the table below to identify which code you need to activate each feature security feature preset code SIM Card PIN PIN1 1111 Fixed dialling PIN2 1111 Call barring 1111 ...

Страница 67: ...kit is improperly installed and the air bag inflates serious injury could result Check regularly that all mobile phone equipment in your vehicle is mounted reference 133 safety 1 network services The mobile phone described in this guide is approved for use on the Orange network A number of features included in this guide are called Network Services These are special services that you can arrange t...

Страница 68: ...y call until you are told to do so by the operator Note When using voice dialling you must say the name exactly as you said it when you recorded it which may be difficult in reference 135 and operating properly Your mobile phone is a low power radio transmitter and receiver When it is switched on it receives and sends out radio frequency RF signals Most modern electronic equipment is shielded from...

Страница 69: ...t not always clearly marked They include below deck on boats chemical transfer or storage facilities vehicles using liquefied petroleum gas such as propane or for example a noisy environment or during an emergency Do not rely solely upon voice dialling in all circumstances Note A valid USIM Card must be inserted in your phone in order to make emergency calls Pay as you go customers do not need to ...

Страница 70: ...n a week since overcharging may shorten its lifetime If left unused a fully charged reference 139 butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Note The functioning of your phone can be affected by localised conditions and we cannot guarantee coverage inside build...

Страница 71: ... your phone or its battery Non expert handling may damage it Do not drop knock or shake the phone Rough handling can break the internal circuit boards reference 140 Do not use harsh chemicals cleaning solvents or strong detergents to clean your phone Wipe it with a soft cloth slightly dampened in a mild soap and water solution Do not store it in hot areas High temperatures can shorten the life of ...

Страница 72: ...e and its services or if you do not wish us to pass on your details to any other reputable organisations for sales and marketing purposes reference 142 direct debit Paying by Direct Debit is a convenient way to pay If you re a pay monthly customer you will still be sent a detailed monthly statement but won t have to remember to send a cheque each month To set up a Direct Debit payment call 150 fro...

Страница 73: ...he registered customer s address and employees of the registered customer who use the phone with permission of the customer reference 145 as Orange Care 1 2 Orange Care is subject at all times to the provisions of these terms and conditions and does not apply and cannot be purchased in relation to any second line activated on your Orange phone Orange Care only applies to approved and Orange brande...

Страница 74: ...commotion unlawful or wanton reference 147 3 1 Loss theft or malicious damage claims must be reported to the Police immediately but in any event within 24 hours of discovery of the occurrence In respect of claims arising outside the United Kingdom please refer to Clause 6 14 3 2 Your claim must be reported to Orange as soon as possible but in any event not more than 24 hours after you discover the...

Страница 75: ...ancelled 6 10 Orange may at its option require you to return your phone for examination before a replacement is supplied reference 149 act committed maliciously in connection with any unlawful association 4 1 15 radioactive contamination 4 1 16 loss or theft of a phone from temporary premises is covered only where there is evidence of forcible and violent entry or exit 4 2 A replacement or repair ...

Страница 76: ...ng instructions reference 151 6 11 If Orange has reasonable cause to believe you have made a fraudulent claim your cover will be cancelled 6 12 You must provide any assistance and or information that Orange reasonably requests in connection with the replacement of your phone 6 13 A replacement item will be refused or you will be charged for any replacement if you have not complied with the terms o...

Страница 77: ...t in clause 9 6 1 9 6 1 The administration fee will not be payable in respect of a claim for defective material or workmanship of a new phone reference 153 7 1 2 any repairs which may have been or are to be undertaken have been arranged by Orange 7 1 3 you have complied with the foregoing terms and conditions 7 1 4 the Orange phone is registered and connected to the Orange network in your name 7 2...

Страница 78: ... monthly service plan which requires Orange Care to be purchased as an optional extra the inclusive Orange Care will automatically cease reference 155 including standard battery and charging unit but excluding reconditioned and or second hand phones where the defective material or workmanship has been brought to Orange s attention within 6 months of the date of purchase of the phone 9 6 2 For the ...

Страница 79: ...ries or complaints regarding reference 157 reference 156 11 3 In the event that you wish to switch from a pay monthly service plan which requires Orange Care to be purchased as an optional extra to a pay monthly service plan which includes Orange Care then from the date such switching takes effect you will be covered by Orange Care for the unexpired balance if any of any period under clause 8 1 ca...

Страница 80: ...one device or data card excluding Accessories which is approved by Orange for connection to its Network reference 159 reference 158 this Insurance are not satisfied you can in the second instance write to Product Insurance Orange PCS Senhouse Road Darlington DL1 4YG 13 3 If you are not satisfied with the way a complaint has been dealt with you should write to HSBC Insurance Brokers Limited Quay We...

Страница 81: ...ior to Connection Register has a corresponding meaning Roaming An optional Service that allows you to use your Device on other operators networks usually in foreign countries Services Network and other Services including reference 160 Orange Additional Services provided or procured by us for you to use Service Plan a number of products which shall include but not be limited to bundles of airtime t...

Страница 82: ...e grounds that information has been supplied to us without the knowledge of the person reference 163 3 provision of Services what we aim to provide in the UK 3 1 We will take all reasonable steps to make the Services available to you at all times The Services are only available within the range of the base stations that make up our Network We cannot guarantee a continuous fault free service Please...

Страница 83: ...ntent Orange agrees to rectify any such problems in the Content which are notified to Orange as soon as Orange reasonably can If you do notice a fault or error in the Content please notify the fault to Orange named or that an application is unauthorised or contains false particulars 3 5 6 you notify us that your Device has been lost or stolen 3 5 7 we are required by the emergency services or othe...

Страница 84: ...your reference 167 3 15 Orange accepts no liability for the loss late receipt or non readability of any download transmission or other communications The Content which is obtained from a large range of sources is supplied to you on an as is basis and Orange does not warrant that the Content is of satisfactory quality fit for a particular purpose suitable reliable accurate complete secure or is fre...

Страница 85: ...expired by giving you at least one month s written notice reference 169 Contract up to and including the first day of the last month of the Minimum Term terminating your Contract because Orange has changed its terms 4 3 You may also terminate your Contract if we vary its terms resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment ...

Страница 86: ...eive your invoice and by one of the payment methods stated on your invoice subject to clause 6 3 However we may also submit an interim bill or require an immediate payment if we think you have reference 171 termination of your contract by Orange without written notice 4 6 We reserve the right to terminate your contract immediately at any time in respect of any or all of the Devices owned by you in...

Страница 87: ...t is copyright protected reference 173 exceeded a reasonable limit on your Account penalties for overdue payments 6 2 If payment is not made within 14 days of its due date we may charge interest on all sums outstanding at the rate of 2 above the base rate of National Westminster Bank This interest will be charged on a per annum basis calculated daily payment methods 6 3 Ordinarily we will accept p...

Страница 88: ...ages reference 174 Service Plan 8 3 You may not have a higher Service Plan on Line Two than you have on Line One 9 information supplied by you the details you give us must be correct 9 1 By applying for Registration or for Orange Additional Services you undertake to provide your correct name address and other factual information You also confirm that 9 1 1 the person stated to be authorised to sig...

Страница 89: ...organisations may use and search these records to 10 2 1 help make decisions about credit and credit related services for you and members of your household reference 176 10 2 2 help make decisions on motor household credit life and other insurance claims for you and members of your household 10 2 3 trace debtors recover debt prevent fraud and to manage your Accounts or insurance policies 10 2 4 ch...

Страница 90: ...d Accessories are acquired by you outside the terms of your Contract reference 179 consider to be necessary from time to time 11 2 Deposits will be held for 12 months from the date of receipt and then refunded upon request We do not pay interest on Deposits If you owe us money we may set off Deposits against the amount due to us If there is a balance left over in such cases we will remit this to y...

Страница 91: ...ld allow you to reference 181 15 changes to your Contract we reserve the right to make changes to your Contract 15 1 When you Register you are asked to choose a Service Plan and to indicate which Orange Additional Services you require You may switch to a higher Service Plan at any time You may switch to a lower Service Plan as often as you like after 6 months following your Connection to the Netwo...

Страница 92: ... or a series of related claims for any loss or damage which is a direct financial loss b direct physical damage to or loss of reference 182 property resulting from our breach of contract or negligence while providing Services factors beyond our control 18 3 We will not be liable to you if we are unable to perform an obligation or provide the Services to you because of any factor outside our contro...

Страница 93: ...tners but remember that this will preclude you from receiving any of our reference 184 special offers or promotions or those of our business partners 19 5 By registering your Device on the Network you consent to our transferring your information to countries which do not provide the same level of data protection as the UK if necessary for providing you services you require If we do make such a tra...

Страница 94: ...s 1 definitions The following words and expressions shall have the following meanings Accessories goods designed for use with but not part of Phones and approved by Orange including without limitation batteries chargers car kits headsets and carry cases Charges the charges for pay as you go as published in our periodically updated list of charges defined herein as Price Guide Connection the proces...

Страница 95: ...e results of investigation of the complaint 3 pay as you go Vouchers 3 1 Free airtime given to the customer on initial registration of their new pay as you go phone if any shall be valid for the periods set out in the Price Guide but including charging unit and USIM which remains the property of Orange approved by Orange for connection to its Network Price Guide publication listing our current Cha...

Страница 96: ...d or Customer Literature current as at the date of Registration 3 2 In the event that the cash value of airtime forming part of free airtime given to a Customer in accordance with 3 1 above is not used within the relevant validity period stated in Condition 3 1 such unused airtime will be forfeited 3 3 Notwithstanding that you use all of a pay as you go Voucher or that the free airtime given to a ...

Страница 97: ... receiving handsets 9 phones 9 1 Your Phone and Accessories are acquired by you outside of the operation of these terms and conditions and as between you and Accessories approved for use with the Network and comply with all relevant legislation or regulation relating to its use 5 1 5 comply with any reasonable instructions issued by us which concern your use of the Services and co operate with us ...

Страница 98: ...ou are asked to read your Customer Literature and to keep it until it is superseded We regard you as having been properly reference 194 notified of any information if it is either included in a mailing addressed to you or in a text message sent by us to your Phone You are asked to ensure that when contacting Orange customer services with queries you rely on current Customer Literature 11 2 Orange ...

Страница 99: ...low you is limited to the specific circumstances in which it was given It does not affect our rights reference 197 13 liability 13 1 Except as provided in this Condition 13 neither party shall be liable to the other whether in contract or tort or otherwise for any loss or damage which is 13 1 1 not the fault of the other party 13 1 2 indirect and or not reasonably foreseeable 13 1 3 loss of busine...

Страница 100: ... prizes Certain Games may have prizes for those with highest scores or who win reference 199 under these terms and conditions in any other way 14 6 You may request that certain disputes between you and us are referred to arbitration under our Code of Practice for Consumer Affairs except for all disputes concerning the operation of Condition 10 of these terms and conditions which shall always be re...

Страница 101: ... rights are reserved by the respective owners reference 201 tournaments Details of any such prizes will be displayed at www orange co uk games Orange s decisions regarding prize winners shall be final and no correspondence will be entered into by Orange Details of winners will be made available by Orange on written request You must not enter into any unlawful inaccurate vulgar or inappropriate det...

Страница 102: ... Competitor tariff published charges 3 2 In the event that a Competitor makes any changes to a Competitor tariff subject to the provisions of these terms and conditions we will make reference 203 Orange Value Promise Terms and Conditions 1 Definitions Competitor tariff A popular published currently available monthly paid contract digital tariff available in the UK from O2 UK Limited formerly Briti...

Страница 103: ...ange Care is not included in any OVP Plan but you may purchase it reference 205 reasonable endeavours to implement any published changes to existing OVP Plans as soon as is reasonably practical 3 3 If you are connecting to Orange on an OVP Plan you will be charged the equivalent of the Competitor s standard connection charge 3 4 We reserve the right to apply Competitor s charges for changing OVP S...

Страница 104: ...rity Inc Java and all Java based marks are reference 207 separately If you do not purchase Orange Care then you will only get the benefit of the manufacturer s warranty on a new phone 7 Final Points 7 1 We reserve the right to move each phone on an OVP Plan to a separate account and to bill you separately for each such phone 7 2 Service is subject to the Orange Terms Conditions for the supply of N...

Страница 105: ...layer are trademarks or registered trademarks of PacketVideo Corporation All other trademarks are the property of their respective owners The names of actual companies and products mentioned herein may be the trademarks of their respective owners reference 209 trademarks or registered trademarks of Sun Microsystems Inc in the U S and other countries Powered by JBlendTM JBlend and all JBlend based ...

Страница 106: ...reference 210 13 index ...

Страница 107: ...s 48 personal greeting 51 shortcuts 50 Orange Directory Enquiries 40 Orange internet 85 Orange Text Media services Orange Information menu 84 Orange 177 83 Orange 277 85 index a Action key 16 Addressbook 40 Answer Phone see Orange Answer Phone Answer a call 34 Automatic redial 34 c Calls answering 34 barring 54 length 57 make a 34 waiting 35 Caller id 38 Copy between memories 44 d Directory Enquir...

Страница 108: ...ook 41 Phone keys 101 Photo Messaging 73 Photos 72 Profiles 96 r Redialling 34 Review your calls 56 ringtone 95 s Safety 126 Security codes 124 USIM Card PIN 123 Store a name and number 41 Sound settings 95 Shortcuts 101 t Taking a second call 35 Text Media see Orange Text Media Text messages attach a picture 62 attach a signature 64 send 60 write 61 theme 98 Tones 95 ...

Страница 109: ...ernatively visit the Orange website at www orange co uk for more details The three digit numbers can be called from any phone by adding the prefix 07973 100 pay monthly customers Customer Services 150 Billing Enquiries 152 International Calling Helpline 159 Orange Multi Media 177 or 277 Registration 980 Orange Care 150 Lost or Stolen 07973 100 250 Orange Business Solutions customers businesses wit...

Страница 110: ... be modified supplemented or withdrawn July 2004 Orange Personal Communications Services Limited 2004 Orange and wirefree and any other Orange product or service names referred to in this user guide are trade marks of Orange Personal Communications Services Limited Orange Personal Communications Services Limited PO Box 10 Patchway Bristol BS32 4BQ www orange co uk PCN D0483 ISSUE 1 Z h 15 Produced...

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