Sanwa SP21, Инструкция по эксплуатации, Страница: 43 / 52

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DRAWING No SP21 18-1805 2040 2040
8-2 Repair
Customers are asked to provide the following information when
requesting services:
1. Customer name, address, and contact information
2. Description of problem
3. Description of product configuration
4. Model Number
5. Product Serial Number
6. Proof of Date-of-Purchase
7. Where you purchased the product
1) Prior to requesting repair, please check the following:
Capacity of the built-in battery, polarity of installation and
discontinuity of the test leads.
2) Repair during the warranty period:
The failed meter will be repaired in accordance with the
conditions stipulated in 8-1 Warranty and Provision.
3)
Repair after the warranty period has expired:
In some cases, repair and transportation cost may become
higher than the price of the product. Please contact Sanwa
authorized agent / service provider in advance.
The minimum retention period of service functional parts is 6
years after the discontinuation of manufacture. This retention
period is the repair warranty period. Please note, however, if
such functional parts become unavailable for reasons of
discontinuation of manufacture, etc., the retention period may
become shorter accordingly.
4) Precautions when sending the product to be repaired
To ensure the safety of the product during transportation,
place the product in a box that is larger than the product 5
times or more in volume and fill cushion materials fully and
then clearly mark “Repair Product Enclosed” on the box
surface. The cost of sending and returning the product shall
be borne by the customer.
8-3 SANWA web site
http://www.sanwa-meter.co.jp
E-mail: exp_sales@sanwa-meter.co.jp