LIFETIME LIMITED WARRANTY
SANTEC is committed to enhancing your bathroom experience by creating luxury products that will provide
enduring satisfaction. Every effort has been made to satisfy the highest standards of design and production,
to create lasting peace of mind for our customers. We provide the following limited warranties on our products:
LENGTH OF WARRANTY & WHO IS COVERED BY OUR WARRANTY
This warranty extends to the original consumer purchaser only and extends for as long as the original
purchaser owns the product and the home in which the product is installed.
WHAT IS COVERED BY OUR WARRANTY
FINISHES: SANTEC Polished Chrome, Polished Nickel and Satin Nickel finishes carry a Lifetime Limited
warranty against manufacturing defects and tarnish to the original purchaser. All other finishes carry a ten
(10) year limited warranty against manufacturing defects and tarnish to the original puchaser only.
CARTRIDGES: Santec cartridges carry a lifetime limited warranty, with the exception of thermostatic and
pressure balanced cartridges, which carry a three (3) year limited warranty against manufacturing defects
to the original purchaser.
PARTS: Santec parts carry a 10-year limited warranty against manufacturing defects, to the original
purchaser.
EXCLUSIONS & LIMITATIONS OF WARRANTY
Damage due to negligence, accident, abuse, improper installation, or improper maintenance such as, but
not limited to: heat from soldering during installation, the use of plumber’s putty, damage from tools used
during installation, the use or exposure to chemicals or cleaning products either abrasive or non-abrasive,
or the use of any cleaning tool or product other than a soft, clean cloth. Reverse osmosis may also shorten
the life of the finish.
Changes in the finish or in the product due to normal wear or aging does not cover any products or parts
which have been altered or used in a manner not typical for the product.
Loss, damages, or expense, incidental or consequential whatsoever, originating from the purchase,
installation, use, repair, failure, or replacement of any SANTEC product or part, allowed by law.
This warranty does not cover:
Commercial and/or Industrial installations and use of the product.
This warranty does not include labor, travel charges, or any costs incurred for repair, removal, installation,
servicing, diagnosing, or handling of either defective or replacement parts.
SANTEC reserves the product components of the covered product will be repaired, refinished, or replaced
at the sole discretion of SANTEC. SANTEC reserves the right to examine any product claimed defective prior
to any warranty claim being accepted or processed, at its sole discretion. This warranty gives you specific
legal rights and you may have other rights which may vary from state to state.
The measurements shown are for reference only. Products and specifications shown are subject to change without notice.
www.santecfaucet.com | P: 310.542.0063 F: 310.542.5681
Damage or deterioration caused by environmental impacts.
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