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Operating Manual Q-Jet CT20
© Sanosil
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8. Troubleshooting
Anomaly
Possible cause
Remedy
Device does not start up
Power cable not plugged in/not
connected correctly
Connect the device to the socket
correctly
No mist output, clearly not
enough disinfectant consumption
Nozzle clogged
Clean nozzle (section 7.2)
Red warning message: not enough
liquid for the program
Not enough liquid in the tank for
the intended disinfection task.
Fill the tank or connect a full tank
Strange noises during operation
Mechanical defect of turbine or
compressor
Switch off the device, disconnect it
from the mains and contact the
service technician
Device gets hot, strange smell,
smoke emission
Electrical system defect
Immediately switch off the device,
disconnect it from the mains and
contact the service technician
Touchscreen does not respond 1
Program not loaded properly
Switch the unit off and on again
Touchscreen does not respond 2
Wet fingers, not enough pressure
Use the touchscreen pen
Liquid leaks from the device
Pipe breakage or leakage in the
fluid circuit
Pull out the mains plug, call a ser-
vice technician Wear gloves/eye
protection. Absorb leaked liquid
and wipe with a wet cloth