23
Troubleshooting
When you have a trouble using the player, try the following before contacting a service centre.
Problem
Solution
My player will not
turn on.
•
Your player will not turn on if the battery is
completely drained. Recharge the battery
and turn the player on again.
•
Press the reset hole.
The buttons do
not work.
•
Check if the buttons are locked.
•
Check if the buttons correspond to the
functions you want to activate.
•
Press the reset hole.
The battery
running time is
different from
what is written in
the user manual.
•
Battery runtime may vary depending on
sound settings or file format.
•
The battery running time may decrease if
your player is left in a location with a high or
low temperature.
Kies
will not work
on a PC.
Check if your PC meets PC requirements.
See "Recommended PC requirements."
My player will not
connect to a PC.
Run Windows Update on the PC. Select key
updates and service packs and update all.
When the update is completed, reboot the PC
and reconnect.
The file transfer is
too slow.
End all programs you are not using. Running
multiple programs simultaneously can slow
down the file transfer rate.
Problem
Solution
My player will not
play any files.
•
Check if any playable files are stored in your
player.
•
Check if the files are damaged.
•
Check if the battery is charged.
I cannot
download files to
my player.
•
Check if the PC connector is correctly
connected. Reconnect it.
•
Check if the memory is full.
•
Press the reset hole.
Files or data are
missing.
Check if you disconnected the PC connector
while transferring files or data. This can cause
data loss or fatal errors in your player. Samsung
is not responsible for any damages resulting
from data loss.
My player is
getting hot to the
touch.
Charging the battery can heat up your player. It
does not affect the player's life or capabilities.