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Troubleshooting
Problem
Action
Has odours.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitise periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has finished.
No bubbles are seen
(Bubble models only).
• You may not be able to see bubbles if there is too much items in the drum.
• Severely contaminated laundry may not generate bubbles.
Can I open the
AddWash door at any
time?
• The AddWash door can be opened only when the indicator appears. However, it
does not open in the following cases:
‐
When the boiling or drying process is running and the internal temperature
becomes high
‐
If you set the Child Lock for safety reasons
‐
When the drum wash or drum drying cycle that does not involve additional
laundry is running.
A message appears on
the display to alert that
dispenser is open.
• Check if the detergent drawer is closed properly.
‐
Open the detergent drawer and close it again. Make sure it’s closed properly.
• If a problem persists, contact a service center. The number of the service center is on the label attached to the
product.
• Samsung is not liable for any damage to the product, any injury, or any other product safety issue caused by a
repair which does not follow the instructions in these Repair Guides. Any damage to the product caused by an
attempted repair (by anyone other than a Samsung certified service provider) will also not be covered by the
warranty.
CAUTION
Defrosting your washing machine
The washing machine may freeze when it drops below 0 °C.
1.
Turn off the washing machine, and unplug the power cord.
2.
Pour warm water over the water tap to loosen the water hose.
3.
Disconnect the water hose, and soak it in warm water.
4.
Pour warm water into the drum and leave it for about 10 minutes.
5.
Reconnect the water hose to the water tap.
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2020-12-24 1:15:03
