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Samsung WW12H8 Series, Руководство пользователя

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English - 39

TROUBLESHOO

TING

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the 
suggestions.

Problem

Action

The washing machine 
won’t start.

•  Make sure the washing machine is plugged in.
•  Make sure the door is properly closed.
•  Make sure the water tap is open.
•  Press the 

Start/Pause

 button again.

Water supply is 
insufficient, or no water 
is supplied.

•  Open the water tap fully.
•  Make sure the water supply hose is not frozen.
•  Make sure the water supply hose is not kinked or clogged.
•  Clean the filter on the water supply hose.

Has detergent 
remaining in the 
detergent drawer 
after the wash cycle is 
complete

•  Make sure your washing machine is running with sufficient water 

pressure.

•  Make sure the detergent is added to the center of the detergent 

drawer.

The washing machine 
vibrates badly or makes 
noise.

•  Make sure the washing machine is installed on a level floor. If the 

floor is not level, use the levelling feet to adjust the level.

•  Make sure that the shipping bolts are removed.
•  Make sure the washing machine is not touching any other object.
•  Make sure the laundry load is balanced.

The washing machine 
does not drain and/
or spin.

•  Make sure the drain hose is straightened all the way to the drain 

system.

•  Make sure the debris filter is not clogged.

The door won’t open.

•  Press the 

Start/Pause

 button to stop the washing machine.

•  The door stays locked as long as the washing machine is still hot 

inside after a heating operation.

•  Deactivate the Child Lock if activated.

If a problem persists, contact a local Samsung service centre.

Untitled-7   39

2015-07-15     11:17:24

Содержание WW12H8 Series

Страница 1: ...WW12H8 Washing Machine User manual Imagine the possibilities Thank you for purchasing this Samsung product Untitled 7 1 2015 07 15 11 17 17 ...

Страница 2: ...ettings 19 Laundry guidelines 20 Detergent drawer guidelines 22 Operations 24 Control panel 24 Simple steps to start 25 Course overview 26 Settings 30 Maintenance 32 ECO DRUM CLEAN 32 Smart check 33 Emergency drain 34 Cleaning 35 Recovery from freezing 38 Care against an extended time of disuse 38 Troubleshooting 39 Checkpoints 39 Information codes 40 Specifications 41 Protecting the environment 4...

Страница 3: ...taining and operating your washing machine Because the following operating instructions cover various models the characteristics of your washing machine may differ slightly from those described in this manual and not all warning signs may be applicable If you have any questions or concerns contact your nearest service centre or find help and information online at www samsung com Important safety s...

Страница 4: ...e hazards involved Children shall not play with the appliance Cleaning and user maintenance shall not be made by children without supervision 3 Children should be supervised to ensure that they do not play with the appliance 4 If the supply cord is damaged it must be replaced by the manufacturer its service agent or similarly qualified persons in order to avoid a hazard 5 The new hose sets supplie...

Страница 5: ...lug into the socket in the opposite direction the electric wires within the cable may be damaged and this may result in electric shock or fire Keep all packaging materials out of the reach of children as these may be dangerous If a child places a bag over its head it may suffocate When the appliance power plug or power cord is damaged contact your nearest service centre This appliance must be prop...

Страница 6: ...cal usage WARNINGS If the appliance is flooded turn off the water power supplies immediately and contact your nearest service centre Do not touch the power plug with wet hands Failure to do so may result in electric shock If the appliance generates a strange noise a burning smell or smoke unplug the power plug immediately and contact your nearest service centre Failure to do so may result in elect...

Страница 7: ... unplug the appliance by pulling the power cord Always grip the plug firmly and pull it straight out of the outlet Damage to the power cord may cause a short circuit fire and or electric shock Do not attempt to repair disassemble or modify the appliance yourself Do not use a fuse such as copper steel wire etc other than a standard fuse When the appliance needs to be repaired or reinstalled contact...

Страница 8: ...tor are properly tightened Failure to do so may result in property damage or injury Ensure that the rubber seal and front door glass are not contaminated by a foreign substance e g waste thread hair etc If a foreign substance is caught in the door or the door is not completely closed it may cause a water leak Open the water tap and check if the water supply hose connector is firmly tightened and t...

Страница 9: ... the washing machine This may result in damage to the washing machine or injury and death in the case of pets due to the abnormal vibrations Do not press the buttons using sharp objects such as pins knifes fingernails etc This may result in electric shock or injury Do not wash laundry contaminated by oils creams or lotions usually found in skincare shops or massage clinics This may cause the rubbe...

Страница 10: ...hock or fire Before cleaning or performing maintenance unplug the appliance from the wall socket Failure to do so may result in electric shock or fire Instructions about the WEEE Correct Disposal of This Product Waste Electrical Electronic Equipment Applicable in countries with separate collection systems This marking on the product accessories or literature indicates that the product and its elec...

Страница 11: ...Samsung customer centre or the retailer 1 2 9 11 10 4 5 6 3 7 8 1 Detergent drawer 2 Door 3 Work top 4 Control panel 5 Power plug 6 Drain hose 7 Drum 8 Levelling feet 9 Debris filter 10 Emergency drain tube 11 Filter cover Spanner Bolt caps Hose guide Cold water supply hose Hot water supply hose Liquid detergent container Bolt caps The provided number 3 to 6 of bolt caps depends on the model Hot w...

Страница 12: ...t the ground wire to plastic plumbing gas lines or hot water pipes Improperly connected grounding conductors may cause electric shock Water supply A proper water pressure for this washing machine is between 50 kPa and 800 kPa Water pressure less than 50 kPa may cause the water valve not to close completely Or it may take longer to fill the drum causing the washing machine to turn off Water taps mu...

Страница 13: ...all the washing machine on a platform or a poorly supported structure Water temperature Do not install the washing machine in areas where water may freeze as the washing machine always retains some water in its water valves pumps and or hoses Frozen water left in the connection parts may cause damage to belts the pump and other components of the washing machine Alcove or closet installation Minimu...

Страница 14: ...ts 1 Loosen all shipping bolts on the rear of the machine using the supplied spanner 2 Fill the holes with the supplied plastic bolt caps Keep the shipping bolts for future use WARNING Packaging materials can be dangerous to children Dispose all packaging material plastic bags polystyrene etc out of children s reach STEP 3 Adjust the levelling feet 1 Gently slide the washing machine into position ...

Страница 15: ...adaptor 3 Hold the adaptor and turn part C in the arrow direction to loosen it by 5 mm C 4 Insert the adaptor into the water tap and tighten the screws while lifting up the adaptor 5 Turn part C in the arrow direction to tighten it C 6 While holding down part E connect the water supply hose to the adaptor Then release part E The hose fits into the adaptor with a clicking sound E Untitled 7 15 2015...

Страница 16: ...this may cause electric shock CAUTION Do not stretch the water supply hose by force If the hose is too short replace the hose with a longer high pressure hose After connecting the water supply hose to the adaptor check if it is connected properly by pulling the water supply hose downwards Use a popular type of water taps If the tap is square shaped or too big remove the spacer ring before insertin...

Страница 17: ... ensure stable drainage A ln a sink drain pipe The drain pipe must be above the sink siphon so that the end of the hose is at least 60 cm above the floor ln a drain pipe The drain pipe should be between 60 cm and 90 cm high It is advisable to use a 65 cm high vertical pipe Make sure the drain hose is connected to the stand pipe at a slant Drain standpipe requirements Minimum diameter of 5 cm Minim...

Страница 18: ... To hide the screw head 1 Remove the protective film A and the release liner B on the screw cover A B 2 Put the screw cover C on the screw head C The provided screw cover is designed for this purpose only The screw cover comes with white colored models only Untitled 7 18 2015 07 15 11 17 20 ...

Страница 19: ... by the washing machine Make sure the drum is empty before running Calibration 1 Press the Power button to turn on the washing machine 2 Press and hold the Prefer Mode button for 3 seconds 3 Press the Up Down arrows to select Calibration Then press OK 4 Press the Start Pause button to start Calibration The door will be locked during the operation The drum keeps rotating clockwise and anticlockwise...

Страница 20: ...s and embroideries inside out If pants or jacket zippers are open while washing the drum may be damaged Zippers should be closed and fixed with a string Clothing with long strings may become entangled with other clothes Make sure to tie the strings before starting the wash STEP 3 Use a laundry net Brassieres water washable must be placed in a laundry net Metal parts of the brassieres may break thr...

Страница 21: ... detergent type The type of detergent depends on the type of fabric cotton synthetic delicate items wool colour wash temperature and degree of soiling Always use low suds laundry detergent which is designed for automatic washing machines Follow the detergent manufacturer s recommendations based on the weight of the laundry the degree of soiling and the hardness of the water in your local area If y...

Страница 22: ...Do not use the following types of detergent Tablet or capsule types Ball or net types To prevent the compartment clogging concentrated or highly enriched agents fabric softener or detergent must be diluted with water before being applied The detergent drawer is located at the top left corner of the washing machine 1 Slide open the detergent drawer 2 Apply an appropriate amount of detergent to the ...

Страница 23: ...ent container Applicable models only To use a liquid detergent first put the provided liquid detergent container in the main wash detergent compartment Then apply an appropriate amount of detergent to the container Do not exceed the max line which is marked on the inner of the container CAUTION Remove the liquid detergent container if using a powder detergent Untitled 7 23 2015 07 15 11 17 21 ...

Страница 24: ...speed for the current course Rinse Hold The final rinse cycle is suspended so that the laundry remains in the water To unload the laundry run a drain or spin cycle No Spin The drum does not spin after the final drain cycle 6 Options Press to enter the Options screen 7 Prefer Mode Press to enter custom options screen 3 custom options are available but multiple selection is not allowed Press and hol...

Страница 25: ...isplay the Options screen Press the Up Down arrows to select an option item and press OK 5 To select a preferred mode press the Prefer Mode to display the Prefer Mode screen Press the Up Down arrows to select a mode and press OK 6 Press the Start Pause button To change the course during operation 1 Press the Start Pause button to stop operation 2 Select a different course 3 Press the Start Pause b...

Страница 26: ...neutral detergent is recommended 2 SUPER ECO WASH Low temperature Eco Bubble contributes to power saving 6 OUTDOOR CARE For outdoor clothes skiwear and sportswear that are made of functional materials such as spandex stretch and micro fibre 2 BABY CARE Featuring a high temperature wash and extra rinses to ensure that no powder detergent remains 6 DELICATES For sheer fabrics bras lingerie silk and ...

Страница 27: ...ciently Do not use this course for waterproof clothing This may result in damage to the waterproof or breathable capabilities 4 Active Kids The Active Kids course is for most children s clothing This course removes food fruit juice drinks mud soil ink and crayon stains efficiently 4 Working Everyday The Working Everyday course is for lightly soiled clothing This course removes light ink and pencil...

Страница 28: ...kes a minimum of about 15 minutes depending on the conditions such as the water pressure water hardness and or extra options selected The Quick Wash time increases in this sequence Off 15 min 20 min 30 min 40 min 50 min 60 min A recommended amount of detergent is less than 20 g for a 2 kg load Delay End The displayed time refers to the end time of a selected course Prefer Mode Mode Description Spe...

Страница 29: ...and Ok 3 Select the Delay End 4 Use the arrows to set the end time of the current course and press OK 5 Press Start Pause button Example You want to finish a two hour course 3 hours from now For this you add the Delay End option to the current course with a 3 hour setting and press the Start Pause button at 2 00 p m Then what happens The washing machine starts operating at 3 00 p m and ends at 5 0...

Страница 30: ...e the washing machine starts operation it will reactivate the Child Lock To add detergent or more laundry in the drum or to change the course settings in the Child Lock state you must first stop or release the Child Lock Language Select a preferred menu language 1 Press the Up Down arrows to select Language and press OK 2 Press the Up Down arrows to select preferred menu language and press OK Soun...

Страница 31: ...tes 3 When complete the washing machine turns off automatically Eco Check The energy water efficiency of the current course is displayed with a technical summary of power consumption and water level This is available only while the washing machine is operating Press and hold the Spin and Options buttons simultaneously for 3 seconds A summary screen appears The technical summary may differ from act...

Страница 32: ...perature for ECO DRUM CLEAN is set to 70 C which cannot be changed CAUTION Do not use any cleaning agents for cleaning the drum Chemical residue in the drum deteriorates the washing performance ECO DRUM CLEAN reminder The ECO DRUM CLEAN reminder appears on the main screen once every 40 washes It is advisable to perform the ECO DRUM CLEAN regularly When you first see this reminder you can ignore th...

Страница 33: ...Smart Washer app on your mobile device and tap Smart Check 2 Present the mobile device to the washing machine s display panel so that the mobile device and the washing machine face each other Then the error code will be recognized automatically by the app 3 When the error code is recognized correctly the app provides detailed information for the error with further actions The function name Smart C...

Страница 34: ...the washing machine from the main socket 2 Gently press the top area of the filter cover to open 3 Gently pull out the emergency drain tube 4 While holding the end of the drain tube open the tube cap 5 Let the water run into a container 6 Close the tube cap and reinsert the drain tube 7 Close the filter cover Untitled 7 34 2015 07 15 11 17 23 ...

Страница 35: ...r supply hose from the back of the washing machine Cover the hose with a cloth to prevent water from gushing out 4 Use pliers to pull out the mesh filter from the inlet valve hole 5 Submerge the mesh filter deeply in water so that the threaded connector is also submerged 6 Dry the mesh filter completely in the shade 7 Reinsert the mesh filter into the water supply hose and place the water supply h...

Страница 36: ... soft brushes Make sure the drain pump propeller inside the filter is unclogged 7 Reinsert the debris filter and turn the filter cap to the right To open the safety filter cap push in and turn it anticlockwise The spring of the cap helps to open the cap To close the safety filter cap turn it clockwise The spring makes a rattling sound which is normal If the debris filter is clogged an error code o...

Страница 37: ...gent container from the drawer A 3 Clean the drawer components in flowing water using a soft brush 4 Clean the drawer recess using a soft brush 5 Reinsert the release lever and the liquid detergent container to the drawer 6 Slide the drawer inward to close it To remove remaining detergent perform the RINSE SPIN course with the drum being empty Untitled 7 37 2015 07 15 11 17 24 ...

Страница 38: ...e washing machine still doesn t operate normally repeat the above steps until it operates normally Care against an extended time of disuse Avoid leaving the washing machine unused for an extended time If this is the case drain the washing machine and unplug the power cord 1 Turn the Course Selector to select a RINSE SPIN 2 Empty the drum and press Start Pause button 3 When the course is complete c...

Страница 39: ... with sufficient water pressure Make sure the detergent is added to the center of the detergent drawer The washing machine vibrates badly or makes noise Make sure the washing machine is installed on a level floor If the floor is not level use the levelling feet to adjust the level Make sure that the shipping bolts are removed Make sure the washing machine is not touching any other object Make sure...

Страница 40: ...Make sure the washing machine is operating with sufficient water pressure Clean the mesh filter as it may be clogged 5E Clean the debris filter as it may be clogged Make sure the drain hose is not kinked all the way to the drain system UE The laundry load is unbalanced Spread the laundry evenly cE 3E Uc This is not user repairable Contact a local Samsung service centre If any information code keep...

Страница 41: ...iance cannot be connected to a power source Remove the door so that animals and small children cannot get trapped inside the appliance Do not exceed the detergent quantities recommended in the detergent manufacturer s instructions Use stain removal products and bleaches before the wash cycle only when strictly necessary Save water and electricity by only washing full loads the exact amount depends...

Страница 42: ...ron Delicate fabric Can be dry cleaned using any solvent Item can be washed at 95 C Dry Clean Item can be washed at 60 C Dry clean with perchloride lighter fuel pure alcohol or R113 only Item can be washed at 40 C Dry clean with aviation fuel pure alcohol or R113 only Item can be washed at 30 C Do not dry clean Hand wash only Dry flat Dry clean only Can be hung to dry Can be bleached in cold water...

Страница 43: ...ighted Power in left on mode P_l W 10 Annual water consumption AW_c 2 L yr 11700 Spin efficiency class 3 A most efficient to G least efficient A Maximum Spin Speed rpm 1400 Residual moisture 44 Programs to which the information on the label and the Sheet relate Cotton 60 C and 40 C4 Program duration of the standard program Cotton 60 C at full load min 310 Cotton 60 C for partial load min 294 Cotto...

Страница 44: ...cotton 60 C program and the standard cotton 40 C program They are suitable to clean normally soiled cotton laundry and they are the most efficient concerning water and energy consumption for this type of laundry Please run Calibration after the installation see Calibration on page 31 In these programs the actual water temperature may differ from the declared temperature 5 Distance to the wall from...

Страница 45: ...Memo Untitled 7 45 2015 07 15 11 17 26 ...

Страница 46: ...Memo Untitled 7 46 2015 07 15 11 17 26 ...

Страница 47: ...Memo Untitled 7 47 2015 07 15 11 17 26 ...

Страница 48: ...QUESTIONS OR COMMENTS COUNTRY CALL OR VISIT US ONLINE AT UK 0330 SAMSUNG 7267864 www samsung com uk support EIRE 0818 717100 www samsung com ie support DC68 03378A 04 Untitled 7 48 2015 07 15 11 17 26 ...

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