V
ERIZON
W
IRELESS
S
AMSUNG I
730
W
INDOWS
M
OBILE
5.0
U
PDATE
U
TILITY
U
SER
’
S
G
UIDE
8. Troubleshooting Common Upgrade Problems:
1) When the utility reports “The Device appears to be missing, disconnected or
off. ActiveSync may need to be reconfigured” message:
¾
Please remove the Samsung i730 from the sync cradle and reconnect it.
¾
Re-establish the ActiveSync connection between the Samsung i730
device and PC using the USB sync cradle or optional USB sync cable.
¾
Make sure that “Allow USB connection with this desktop computer”
checkbox is checked in ActiveSync Connection Settings and ActiveSync
has connected to the device.
¾
Re-Launch the Verizon Wireless Windows Mobile Update Utility.
2) When the utility reports “Connected device appears to have been
disconnected” and Upgrade button Disabled
¾
Please Check the USB connection between the Samsung i730 and
computer and make sure that USB Cable is connected directly to the
computer.
¾
Click the “Cancel” button.
¾
Re-Launch the Verizon Wireless Windows Mobile Update Utility.
3) The Update Utility reports “The user does not appear to have the necessary
privileges needed to upgrade the device.” Please contact your IT or systems
administrator. Have them:
¾
Verify the user account has Local Administrator Privileges.
¾
Upgrade the user account to a Local Administrator or log in using a
different user account and then re-launch the Verizon Wireless Windows
Mobile Update Utility.
4) The Update Utility is unable to upgrade the phone portion of your device.
Symptoms include the utility not progressing beyond 75% or your device reports
in Version Information that your Phone software version that is not
“S:i730.2.6V.ZB21”.
¾
Please check to ensure that you do not have an older version of the
Samsung MCCI drivers installed on your PC as these will interfere with the
Update Utility. Uninstall these drivers and reboot your computer.
o
Customers may have this driver installed on their PC if they have
previously performed the Windows Mobile 2003 upgrade for either
the Samsung i600 or Samsung i700.
¾
If you are running a personal firewall, you may need to disable it while
performing the device upgrade.
¾
If possible, attempt the upgrade on another qualified PC.
5) I previously attempted the upgrade and was unable to complete it. Now when
I try to upgrade it again, it says my device is not qualified for the upgrade. How
do I attempt to perform the upgrade again in order to upgrade the phone portion
of my device?
¾
Enable Emergency Mode on the Update Utility
Page 11 of 12
