troubleshooting and information codes
_35
04 TROUBLESHOOTING
PROBLEM
SOLUTION
Fills with the wrong
temperature water.
•
Turn both faucets on fully.
•
Make sure the temperature selection is correct.
•
Make sure the hoses are connected to the correct faucets.
Flush water lines.
•
Check the water heater. It should be set to deliver a minimum 120°
F (49° C) hot water at the tap. Also check the water heater capacity
and recovery rate.
•
Disconnect the hoses and clean the screens. The hose fi lter screens
may be plugged.
•
As your Washer is fi lling, the water temperature may change as
the automatic temperature control feature checks incoming water
temperature. This is normal.
•
While your Washer is fi lling, you may notice just hot and/or just
cold water going through the dispenser when cold or warm wash
temperatures are selected. This is a normal function of the automatic
temperature control feature as your Washer determines the
temperature of the water.
Door locked or will not
open.
•
Press the Start/Pause Button to stop your Washer.
•
Your Washer door will remain locked during the heating portion of the
Sanitize Cycle
•
It may take a few moments for the door lock mechanism to
disengage.
Does not drain and/or spin.
•
Check the fuse or reset the circuit breaker.
•
Straighten the drain hoses. Eliminate kinked hoses. If there is a drain
restriction, call for service.
•
Close the door and press the Start/Pause Button. For your safety,
your Washer will not tumble or spin unless the door is closed.
•
Make sure the debris fi lter is not clogged.
Load is too wet at the end
of the cycle.
•
Use the High or Extra High spin speed.
•
Use high effi ciency detergent to reduce over–sudsing.
•
Load is too Small Load. Very Small Load loads (one or two items)
may become unbalanced and not spin out completely.
Leaks water.
•
Make sure the door is fi rmly closed.
•
Make sure all hose connections are tight.
•
Make sure the end of the drain hose is correctly inserted and secured
to the drainage system.
•
Avoid overloading.
•
Use high effi ciency detergent to prevent over–sudsing.
Has excessive suds.
•
Use high effi ciency detergent to prevent over-sudsing.
•
Reduce the detergent amount for soft water, Small Load or lightly
soiled loads.
•
Non-HE detergent is NOT recommended.
If the problem persists, contact your local Samsung Customer Service.
WF431ABW-03074F_EN_v2.indd Sec6:35
WF431ABW-03074F_EN_v2.indd Sec6:35
2011-12-06 1:37:11
2011-12-06 1:37:11
