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Troubleshooting

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Problem

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Excessive vibrations or 
makes noise.

•  Make sure the washer is installed on a level, solid floor that is not slippery. 

If the floor is not level, use the levelling feet to adjust the height of the 
washer.

•  Make sure the shipping bolts are removed.
•  Make sure the washer is not in contact with any other object.
•  Make sure the laundry load is balanced.
•  The motor can cause noise during normal operation.
•  Overalls or clothes with metallic decorations can cause noise while being 

washed. This is normal.

•  Metal objects such as coins can cause noise. After washing, remove these 

objects from the drum or filter case.

•  Redistribute the load. If only one item of clothing needs washing, such as a 

bathrobe or pair of jeans, the final spin result might be unsatisfactory, and 
an "

Unbalanced laundry detected

" check message will be shown in the 

display.

Does not drain and/
or spin.

•  Make sure the drain hose is straightened all the way to the drain system. If 

you encounter a drain problem, call for service.

•  Make sure the debris filter is not clogged.
•  Close the door and tap and hold  .

For your safety, the washer will not tumble or spin unless the door is 
closed.

•  Make sure the drain hose is not frozen or clogged.
•  Make sure the drain hose is connected to a drain system that is not 

clogged.

•  If the washer is not supplied with sufficient power, the washer will 

temporarily not drain or spin. As soon as the washer regains sufficient 
power, it will operate normally.

•  Make sure the drain hose is positioned correctly, depending on the 

connection type.

•  Clean the debris filter as it may be clogged.

The door does not 
open.

•  Tap   to stop the washer.
•  It may take a few moments for the door lock mechanism to disengage.
•  The door will not open until 3 minutes after the washer has stopped or the 

power has been off.

•  Make sure all the water in the drum is drained.
•  The door may not open if water remains in the drum. Drain the drum and 

open the door manually.

•  Make sure the door lock light is off. The door lock light turns off after the 

washer has drained.

Untitled-5   52

2023-03-03     6:00:23

Содержание WF16B6400 Series

Страница 1: ...Washing Machine Usermanual WF16B6400 WF21B6400 Untitled 5 1 2023 03 03 6 00 14...

Страница 2: ...tion 13 What s included 13 Installation requirements 15 Step by step installation 17 Before you start 24 Initial setup 24 Laundry guidelines 24 Detergent drawerguidelines 26 Operations 30 Control pane...

Страница 3: ...51 Checkpoints 51 Information codes 55 Specifications 57 Fabric care chart 57 Protecting the environment 58 Specification sheet 59 Information of main washing programmes Only forSouth Africa Models 6...

Страница 4: ...ause the following operating instructions covervarious models the characteristics of yourwashing machine may differslightly from those described in this manual and not all warning signs may be applica...

Страница 5: ...rom 8years and above and personswith reduced physical sensoryor mental capabilities orlack of experience and knowledge if theyhave been given supervision orinstruction concerning use of the appliance...

Страница 6: ...rresidential type environments bed and breakfast type environments areas forcommunal use in blocks of flats orin launderettes Critical installationwarnings WARNING The installation of this appliance m...

Страница 7: ...cordance with local and national regulations Do not install this appliance neara heaterorany inflammable material Do not install this appliance in a humid oily ordusty location orin a location exposed...

Страница 8: ...l usagewarnings WARNING If the appliance is flooded turn off the water powersupplies immediately and contact yournearest service centre Do not touch the powerplug with wet hands Failure to do so may r...

Страница 9: ...the appliance yourself Do not use a fuse such as copper steel wire etc otherthan a standard fuse When the appliance needs to be repaired orreinstalled contact yournearest service centre Failure to do...

Страница 10: ...in the doororthe dooris not completely closed it may cause a water leak Open the watertap and check if the watersupply hose connectoris firmly tightened and that there is no waterleak before using th...

Страница 11: ...doorglass This may result in burns Do not insert yourhand into the detergent drawer This may result in injury as yourhand may be caught by the detergent input device Remove the liquid detergent guide...

Страница 12: ...to the appliance Do not wash clothing with large buckles buttons orotherheavy metal objects Sort the laundry by colouron the basis of its colorfastness and select the recommended cycle water temperat...

Страница 13: ...cluded in the product package If you have a problem with the washing machine orthe parts contact a local Samsung customercentre orthe retailer 07 08 10 03 04 02 01 06 05 11 12 09 01 Release lever 02 D...

Страница 14: ...olt caps Forcovering the holes afterremoving the shipping bolts The provided numberof bolt caps 3 to 6 depends on the model Hose guide Forhanging the drain hose in the drainpipe orwash basin Cold Hot...

Страница 15: ...ctric hazard Please use the additional grounding wire provided with this appliance if there is no hole forearth pin in powerinlet socket Watersupply A properwaterpressure forthis washing machine is be...

Страница 16: ...perature Do not install the washing machine in areas where watermay freeze as the washing machine always retains some waterin its watervalves pumps and orhoses Frozen waterleft in the connection parts...

Страница 17: ...NG Packaging materials can be dangerous to children Dispose all packaging material plastic bags polystyrene etc out of children s reach To avoid injury coverthe holes with bolt caps afterremoving the...

Страница 18: ...levelling is complete tighten the nuts using the spanner CAUTION When installing the product make sure the levelling feet is not pressing the powercord CAUTION Make sure all the levelling feet are se...

Страница 19: ...maged ormissing 2 Connect the otherend of the waterhose to the inlet valve on the back of the washing machine and then turn it to the right to tighten 3 Slowly open the watertap and check if there are...

Страница 20: ...dwatertap A B 1 Remove the adaptor A from the waterhose B 2 Use a Phillips screwdriverto loosen fourscrews on the adaptor C 3 Hold the adaptorand turn part C in the arrow direction to loosen it by 5 m...

Страница 21: ...NOTE Afterconnecting the waterhose to the adaptor pull the waterhose down to check if it is connected properly Use a populartype of watertaps If the tap is square shaped ortoo big remove the spacerrin...

Страница 22: ...only A The aqua stop hose alerts users of a risk of waterleaks It senses the waterflow and turns red on the centre indicator A in case of a leak NOTE The end of the aqua stop hose must be fitted to t...

Страница 23: ...cm high It is advisable to use a 65 cm high vertical pipe To ensure the drain hose stays in position use the plastic hose guide provided see the figure To prevent the siphoning of waterflow during dra...

Страница 24: ...s mixed fibres synthetics silks wools and rayon colour Separate whites from colours Size Mixing different sized items togetherin the drum improves the washing performance Sensitivity Wash delicate ite...

Страница 25: ...balanced laundry may reduce the spinning performance Make sure the laundry is fully inserted in the drum and not caught in the door Do not slam the door Close the doorgently Otherwise the doormay not...

Страница 26: ...partment If necessary add detergent manually as instructed by the detergent manufacturer To use the detergent in this compartment make sure the auto dispensing option is off Formore information on tur...

Страница 27: ...rresponding dispenser Detergent softeneris not automatically dispensed in the Wool cycle To dispense detergent softenerin the Wool cycle you must manually set the input level of detergent softener Do...

Страница 28: ...h put the cap back and turn it clockwise to close C 4 Turn the auto softenerdispensercap C anticlockwise to open D 5 Apply an appropriate amount of softenerto the auto softenerdispenser D Afteryou fin...

Страница 29: ...nt may spill When removing the dispensers to check the remaining content upon an alert message orbefore the message appears the drawermay have content remaining orleaking from the bottom of the drawer...

Страница 30: ...LCD displays yourselection such as cycle options and settings 03 Start Pause Tap and hold to start orpause an operation 04 Display The display shows current cycle information and estimated time remai...

Страница 31: ...Icon descriptions Wi Fi This icon indicates that the washing machine is connected to Wi Fi Smart Control This icon indicates that Smart Control is on Formore information on Smart Control see page 41...

Страница 32: ...4 Tap and then turn the Navigation dial to select option Formore information on Options see page 35 5 Tap to change the settings forselected option Not all cycles have options available 6 Tap and hol...

Страница 33: ...Auto Dispense function 9 0 QuickWash Forless soiled laundrywith less than a 5 0 kg load It takes at least17 minutes depending on the conditions such as the waterpressure water hardness and orextra opt...

Страница 34: ...rclothes skiwear and sportswearthat are made of functional materials such as spandex stretch and micro fibre 3 0 Activewear Forexercise wearsuch as sports jerseys training pants shirts tops and otherp...

Страница 35: ...k and then tap Bubble Soak is available with and adds up to 30 minutes to these cycles Cotton AI Wash Quick Wash Pet Care Wash Bedding Towels Hygiene Steam Baby Care and Shirts 4 Tap and hold DelayEnd...

Страница 36: ...merely an optical illusion and not a malfunction Dose perWash You can increase ordecrease the amount of detergent dispensed automatically 1 Tap 2 Turn the Navigation dial to select Dose perWash and th...

Страница 37: ...n cycles cannot be removed from the cycles list You can also edit My Cycles in the SmartThings app Child Lock To prevent children orinfants from accidentally starting orsetting the washing machine Chi...

Страница 38: ...Softener You can change the concentration level of the softener 1 Tap and hold for3 seconds 2 Turn the Navigation dial to select Softener and then tap 3 Tap to select the desired setting The default...

Страница 39: ...Navigation dial to select Language and then tap 3 Turn the Navigation dial to select the desired language and then tap Calibration You can run calibration again foraccurate weight detection 1 Tap and...

Страница 40: ...time Then the final Wi Fi setting maintains regardless of the washing machine powerstatus Once you turn on the washing machine s Wi Fi and connect to a network the washing machine remains connected to...

Страница 41: ...rrouterif you experience any Internet connection problem afterconnecting yourwashing machine with the SmartThings app If the Wi Fi is off tap and hold for3 seconds to enterthe Settings menu and select...

Страница 42: ...de aftercompleting a cycle The Stay Connect function will remain active forup to 7 days if the doorremains closed 2 When the Stay Connect function is active the Smart Control DoorLock and Wi Fi icons...

Страница 43: ...e a Samsung account use the account to log in A registered Samsung smartphone ortablet user automatically logs in To registeryourappliance to SmartThings 1 Make sure yoursmartphone ortablet is connect...

Страница 44: ...quiry menu It is also possible to obtain the complete corresponding source code in a physical medium such as a CD ROM a minimal charge will be required The following URL http opensource samsung com op...

Страница 45: ...he MAX level line in the Manual detergent compartment before starting the Drum Clean cycle Do not add the liquid chlorine bleach to the othercompartments This is only the case forDrum Clean cycle Do n...

Страница 46: ...iltercover to open A 3 Put an empty spacious containeraround the cover and stretch the emergency drain tube to the containerwhile holding the tube cap A B 4 Open the tube cap and let waterin the emerg...

Страница 47: ...waterhose from the back of the washing machine Coverthe hose with a cloth to prevent waterfrom gushing out 4 Use pliers to pull out the mesh filterfrom the inlet valve 5 Submerge the mesh filterdeepl...

Страница 48: ...de the filteris unclogged 6 Reinsert the debris filter and turn the filterknob to the right NOTE Some debris filters feature a safety knob that is designed to prevent accidents by children To open the...

Страница 49: ...soft brush 3 Clean the drawercomponents in warm running water using a soft brush Wipe all components with a dry towel orcloth aftercleaning NOTE If the cleaning agent in the dispenseris hardened open...

Страница 50: ...Disconnect the waterhose and soak it in warm water 4 Pourwarm waterinto the drum and leave it forabout10 minutes 5 Reconnect the waterhose to the watertap NOTE If the washing machine still doesn t ope...

Страница 51: ...oweris supplied properly Lowvoltage detected Check if the powercord is plugged in Make sure laundry is not caught in the door Watersupplyis insufficient ornowater is supplied Fully open the watertap M...

Страница 52: ...aightened all the way to the drain system If you encountera drain problem call forservice Make sure the debris filteris not clogged Close the doorand tap and hold Foryoursafety the washerwill not tumb...

Страница 53: ...washerwill temporarily not drain orspin As soon as the washerregains sufficient power it will operate normally Fillswith thewrong watertemperature Fully open both taps Make sure the temperature selec...

Страница 54: ...drawer and then tap and hold Then the washing machine will start to detect the detergent softener and the message will disappear Depending on the type of detergent softener the message may not disapp...

Страница 55: ...hot watertap are properly connected Clean the mesh filteras it may be clogged All buttons will be disabled for3 minutes afterthe information code appears When the Checkwatersupply message appears the...

Страница 56: ...not working properly Turn the machine off and restart the cycle If the information code remains contact a customerservice center AC Check communications between main and sub PBAs Turn the machine off...

Страница 57: ...mal wash 30 C mild wash 30 C very mild wash Hand wash Do not wash NOTE The numbers in the wash tub specify the maximum washing temperatures in degrees celsius which must not be exceeded Bleaching Any...

Страница 58: ...essional wet cleaning Very mild professional wet cleaning Do not wet clean NOTE The letters in a circle indicate the solvents P F used in dry cleaning orwet cleaning W Generally the line underthe symb...

Страница 59: ...984 mm C Depth 796 mm Waterpressure 50 800 kPa Net weight Maximum load capacity Washing and spinning 21 0 kg Power consumption Washing and heating AC 220 240 V 50 Hz 2100 2500 W AC 230 V 60 Hz 2300 W...

Страница 60: ...n will depend on how the appliance is used L yr 16500 Spin efficiencyclass Spin drying efficiency class on a scale from G least efficient to A most efficient B Maximum Spin Speed rpm 1000 Residual moi...

Страница 61: ...L cycle Energy Consumption kWh Cycle WF16B6400KV Cotton 20 8 0 95 70 80 0 20 e Cotton 40 8 0 195 53 65 1 10 60 8 0 225 53 65 1 55 16 0 245 53 68 2 40 Deep Softener 90 8 195 70 165 3 40 The values on...

Страница 62: ...Memo Untitled 5 62 2023 03 03 6 00 26...

Страница 63: ...Memo Untitled 5 63 2023 03 03 6 00 26...

Страница 64: ...samsung com my support SINGAPORE 1800 7267864 1800 SAMSUNG www samsung com sg support PHILIPPINES 1 800 10 7267864 PLDT Toll Free 1 800 8 7267864 Globe Toll Free 84222111 Landline www samsung com ph s...

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