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English
59
Troubleshooting
Problem
Action
Can I open the Add
Door at any time?
• The Add Door can be opened only when the indicator
appears. However, it does not open in the following cases:
- When the boiling or drying process is running and the
internal temperature becomes high
- If you set the Child Lock for safety reasons
- When the drum wash or drum drying cycle is running that
does not involve additional laundry
If a problem persists, contact a local Samsung service centre.
Information codes
If the washing machine fails to operate, you may see an information code on the screen.
Check the table below and try the suggestions.
Code
Action
1C
Check the water level sensor.
• Power off and power the machine on after 2-3 minutes, and
then try again.
• Depending on the model, the drain system drains water
automatically. The
POWER
and
START/PAUSE
buttons may be
disabled during this process.
tC2
Check the temperature sensor on the dry air.
• Power off and power the machine on after 2-3 minutes, and
then try again.
dC
The door is open.
• Close the door and press
START/PAUSE
to resume operation.
dC1
Check the door switch.
• Power off and power the machine on after 2-3 minutes, and
then try again.
LC
Check for water leaks.
• Power the machine off and check the drain system for any
leak. Once the leak is solved, power the machine on after 2-3
minutes.
• Depending on the model, the drain system drains water
automatically. The
POWER
and
START/PAUSE
buttons may be
disabled during this process.
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Содержание WD16J7 Series
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