Samsung WA19A8370G Series Скачать руководство пользователя страница 39

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Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

Problem

Action

Does not turn on.

•  Make sure you use rated power for the product.
•  Make sure the power cord is completely plugged in.
•  Check the fuse or reset the circuit breaker.

Does not start.

•  Make sure the door is closed.
•  Make sure the water taps are open.
•  Make sure to press or tap

Hold to Start

to start the washing machine.

• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series of

clicking noises to check the door lock and does a quick drain.

• Was the door opened during the spinning cycle? Close the door, and

press or tap

Hold to Start

to resume.

• The machine enters Standby or is in a soaking cycle. Please wait.
• Check the fuse or reset the circuit breaker.

Water is not supplied.

• Make sure you press or tap

Hold to Start

after selecting the water

supply.

• Make sure the water taps are open.
• Is the filter net at the water supply hose connector clogged? Clean

the filter net by brushing with a toothbrush.

• Is the water supply cut off? If the water supply is cut off, close the tap

and power off.

• Straighten the water supply hoses.
• Open and close the door, then press or tap

Hold to Start

• If the water pressure is low, it takes longer to start washing.
• If the water level is not as high as necessary or lower than expected,

use the level selector to adjust the water level.

After a cycle, detergent
remains in the automatic
dispenser.

• Make sure the washing machine is running with sufficient water

pressure.

• Make sure the detergent drawer is properly inserted.
• Remove and clean the detergent drawer, and then try again.

Untitled-1 39

2021-06-09 11:33:20

Содержание WA19A8370G Series

Страница 1: ...Washing Machine Usermanual WA24A8370G WA21A8370G WA19A8370G Untitled 1 1 2021 06 09 11 33 16 ...

Страница 2: ...tions 8 Critical cleaning warnings 8 Installation 9 What s included 9 Installation requirements 10 Step by step installation 11 Before you start 19 Detergent guidelines 19 Laundry guidelines 21 Operations 26 Control panel 26 Simple steps to start 27 Auto cycles 28 Special features 29 Smart Check 32 Maintenance 33 Cleaning 33 Troubleshooting 39 Checkpoints 39 Information codes 43 Specification 46 S...

Страница 3: ... machine Because the following operating instructions covervarious models the characteristics of yourwashing machine may differslightly from those described in this manual and not all warning signs may be applicable If you have any questions orconcerns contact yournearest service centerorfind help and information online at www samsung com Important safetysymbols What the icons and signs in this us...

Страница 4: ...en aged from 8years and above and personswith reduced physical sensoryor mental capabilities orlack of experience and knowledge if theyhave been given supervision orinstruction concerning use of the appliance in a safewayand understand the hazards involved Children shall not playwith the appliance Cleaning and usermaintenance shall not be made bychildrenwithout supervision 3 Children should be sup...

Страница 5: ...d to be used such as staff kitchen areas in shops offices and otherworking environments farm houses byclients in hotels motels and otherresidential type environments bed and breakfast type environments areas forcommunal use in blocks of flats orin launderettes Critical installationwarnings WARNING The installation of this appliance must be performed by a qualified technician orservice company Fail...

Страница 6: ... make sure that it is in accordance with local and national regulations Do not install this appliance neara heaterorany inflammable material Do not install this appliance in a humid oily ordusty location orin a location exposed to direct sunlight or water rain drops Do not install this appliance in a location exposed to low temperatures Frost may cause the tubes to burst Do not use an electric tra...

Страница 7: ...hands This may result in electric shock Do not insert yourhand ora metal object underthe washing machine while an operation is in progress This may result in injury Do not attempt to repair disassemble ormodify the appliance yourself Do not use a fuse such as copper steel wire etc otherthan a standard fuse When the appliance needs to be repaired orreinstalled contact yournearest service center Fai...

Страница 8: ...duct will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung formalfunctions ordamages resulting from such misuse Do not stand on the appliance orplace objects such as laundry lighted candles lighted cigarettes dishes chemicals metal objects etc on the appliance This may result in electric shock fire problems with the product orinjury Do ...

Страница 9: ...e all the parts are included in the product package If you have a problem with the washing machine orthe parts contact a local Samsung customercentre orthe retailer 99 8A 8 89 8 98 8 8 8 8 8 01 Drain hose 02 Hose guide 03 Lid 04 Speed Spray 05 Bleach compartment 06 Filter 07 Levelling feet 08 Control panel 09 Bubble Kit 10 Detergent drawer 11 Power cord Untitled 1 9 2021 06 09 11 33 16 ...

Страница 10: ...t the ground wire to plastic plumbing gas lines orhot waterpipes Levelling To prevent tumbling ornoise install the washing machine on a solid flat floorwithout a platform or bricks Keep the washing machine at10 cm from each adjacent wall Watersupply Make sure watertaps are easily accessible Turn off the taps when the washing machine is not in use Check forany leaks at the waterhose fittings on a r...

Страница 11: ...ble models only The washing machine comes with the Anti rat panel that protects small animals such as rats from entering the machine Insert the panel into the bottom of the machine To facilitate the work slightly lift up the bottom front NOTE Some models feature the Anti rat panel that must be inserted from the rearbottom of the model For this model insert the Anti rat panel before levelling the m...

Страница 12: ...tub to just below the pulsatorlevel 3 If the washing machine is level the pulsator A is positioned at the centre of the washing machine as shown in the figure B C 4 If the washing machine is not level level your washing machine by turning the levelling feet clockwise oranticlockwise as necessary NOTE Turn the levelling feet clockwise B to lowerthe washing machine and anticlockwise C to raise the w...

Страница 13: ...ose B 2 Use a Phillips screwdriverto loosen fourscrews on the adaptor C 3 Hold the adaptorand turn part C in the arrow direction to loosen it by 5 mm C 4 Insert the adaptorinto the watertap and tighten the screws while lifting up the adaptor 5 Turn part C in the arrow direction to tighten it Untitled 1 13 2021 06 09 11 33 17 ...

Страница 14: ...7 Connect the otherend of the waterhose to the inlet valve on the back of the washing machine Turn the hose clockwise to tighten 8 Open the watertap and check if there are any leaks around the connection areas If there are waterleaks repeat the steps above If using a screw type of watertap connect the water hose to the watertap as shown Untitled 1 14 2021 06 09 11 33 17 ...

Страница 15: ... NOTE Afterconnecting the waterhose to the adaptor check if it is connected properly by pulling the water hose downwards Use a standard type of watertap If the tap is square shaped ortoo big remove the spacerring before inserting the tap into the adaptor Formodelswith an additional hotwaterinlet 1 Connect the red end of the hot waterhose to the hot waterinlet on the back of the machine 2 Connect t...

Страница 16: ...e to connect them firmly using the joint ring The drain hose is extensible Adjust the length of the drain hose as needed A Pump type Applicable models only 1 Open the hose cap A and insert the drain hose Tighten the drain hose using the joint ring NOTE The position side orrear of the drain outlet depends on the model Availability of the hose cap depends on the model Untitled 1 16 2021 06 09 11 33 ...

Страница 17: ...end of the drain hose is not submerged bywater Otherwise the washing machine may suffer serious damage CAUTION Do not exceed 3 m forthe total length of extended hoses Do not let the drain hose run overdoorsills that protrude 5 cm ormore from the floor CAUTION Do not run the drain hose underthe bottom of the machine Untitled 1 17 2021 06 09 11 33 18 ...

Страница 18: ... check the waterconnections Referto the Connect thewaterhose section on page 13 forinstructions If the washing machine rocks and vibrates excessively level yourwashing machine again Referto the Levellingyourwashing machine section on page 12 forinstructions STEP 7 Calibration Mode YourSamsung washing machine detects the laundryweight automatically Formore accurate weight detection please run Calib...

Страница 19: ...nt A Add a recommended amount of fabric softenerinto the softener compartment Detergent compartmentwith Bubble Kit B Apply a recommended amount of detergent liquid or powder into the compartment Bleach compartment C Add non chlorine bleach as instructed by the manufacturer NOTE Do not pourcolour safe bleach into the bleach compartment Use the softenercompartment only forliquid fabric softeners Unt...

Страница 20: ...undry exceeds the bubble kit s maximum line 4 Add a recommended amount of non chlorine bleach into the bleach compartment NOTE Do not exceed the max line when applying the cleaning agents CAUTION Do not pourundiluted liquid chlorine bleach directly onto the load orinto the tub This may cause fabric damage NOTE It is normal fora small amount of waterto remain in the detergent compartments at the en...

Страница 21: ...heat source in oron the washing machine Do not wash these clothes Neckties brassieres jackets suits and coats can be easily deformed by shrinking ordiscolouring on the surface These clothes are mostly made of rayon polynosic cuff and orblended fabric Wrinkle processed embossed orresin processed clothes easily deform merely by soaking in water Clothes that are easily discoloured made from cotton wo...

Страница 22: ...k items NOTE Make sure to check the care label on the clothing and sort them accordingly before starting the wash STEP 2 Emptypockets Emptyall the pockets ofyourlaundryitems and remove dirt and orsoils from them Metal objects such as coins pins and buckles on clothing may damage otherlaundry items as well as the tub Turn clothing with buttons and embroideries inside out If pants orjacket zippers a...

Страница 23: ...t otherlaundry This may cause abnormal vibrations that could move the washing machine and result in injury CAUTION Make sure to soak inflatable items such as blankets and cotton filled ormicrofibre quilets in waterbefore you run a cycle Inflatable items may cause damage to the laundry orthe machine during the wash ordrying process Regardless of the size blankets orquilts are saferand cleanerto was...

Страница 24: ...eed the plastic area A in the above figure STEP 5 Determine the load capacity Make sure the laundry does not exceed the plastic area A in the figure on page 23 Otherwise it may cause the washing machine to not wash properly orcause damage to the machine orthe laundry itself ora waterleak NOTE When washing bedding orbedding covers the wash time may be lengthened orthe spin efficiency may be reduced...

Страница 25: ...e laundry and cause bad odours afterwashing is complete If an excessive amount of detergent is used especially in cold water the detergent doesn t dissolve well ending up with contaminated laundry hoses and ortub In case of timed washing do not apply detergent directly to laundry orthe tub The laundry may be discoloured Use the detergent drawer When washing wool using the Wool cycle use only a neu...

Страница 26: ...orpress and hold to start spin cycle only 07 Temp Press Cold orHot to select the desired watertemperature Cold Forbrightly coloured very lightly soiled items Hot Forcolourfast items 08 Delay End Press to finish the wash at a specified time To cancel the Delay End settings simply turn off the washing machine You can set the Delay End time up to 24 hours 09 Smart Check This function enables you to c...

Страница 27: ...h time rinse count and orspinning speed as necessary 4 To add an option such as DelayEnd press the corresponding button 5 Press and hold Hold to Start To change the cycle during operation 1 Press Hold to Start to stop operation 2 Select a different cycle and repeat steps 2 3 above if necessary 3 Press and hold Hold to Start again to start the new cycle Untitled 1 27 2021 06 09 11 33 19 ...

Страница 28: ... help remove the remaining detergent effectively 16 0 QUICKWASH Forlightly soiled items that you want to finish washing quickly 4 0 DELICATES Forsheerfabrics bras lingerie silks and otherhandwash only fabrics Forbest results use liquid detergent 2 0 TOWEL Forbath towels washcloths and mats 16 0 RINSE SPIN Forloads that need rinsing only orto add rinse aided fabric softenerto Max ECO TUB CLEAN Sele...

Страница 29: ...he Child Lock function is turned on while the lid is open CL is displayed on the LED display even if the washing machine is turned off and the washing machine drains waterby force When Child Lock is on and the washing machine is off if the waterin the tub is above the safe water level and the lid is opened CL is displayed on the LED display No alarm sounds but the washing machine drains the water ...

Страница 30: ...k function you must first deactivate the Child Lock function DelayEnd You can set the washing machine to finish a cycle later The hourdisplayed indicates the time the wash will finish 1 Select a cycle Then change the cycle settings if necessary 2 Press DelayEnd repeatedly until a desired end time is set 3 Press and hold Hold to Start The lamp indicatornext to the DelayEnd button turns on and the t...

Страница 31: ...omatically sets the waterlevel and displays it in the control panel When the waterlevel is displayed in the control panel press Hold to Start to pause an operation Then add detergent and fabric softenerin the detergent draweraccording to the selected water level 5 Press and hold Hold to Start Alarm off To turn the sound on oroff press and hold Speed Spray for3 seconds You can turn the sound on oro...

Страница 32: ...d 3 Run the Samsung SmartWasher app on yourmobile device and tap Smart Check 4 Put the mobile device close to the washing machine s display so that the mobile device and the washing machine face each other Then the information code will be recognised automatically by the app 5 When the information code is recognised correctly the app provides detailed information about the problem with applicable ...

Страница 33: ...the laundry ora problem with the washing machine Depending on the conditions and surroundings in which the washing machine is used the degree of contamination in the tub orthe result of the ECO TUB CLEAN cycle mayvary When using the ECO TUB CLEAN cycle pour200 ml of chlorine bleach evenly on the bottom of the tub Excessive use of chlorine bleach may cause product malfunction Do not mix chlorine bl...

Страница 34: ...arbasis POWER TUB CLEAN Use this function if you have not performed the ECO TUB CLEAN cycle orneed more powerful tub cleaning performance You can add detergent to clean the tub more thoroughly 1 Make sure the tub is empty 2 Press POWER to turn on the washing machine 3 Press and hold Soak for3 seconds Pour200 ml of chlorine bleach evenly on the bottom of the tub 4 Press and hold Hold to Start WARNI...

Страница 35: ...English English 35 Filter 1 Press down the upperarea of the filtercase to remove 2 Unlock the cover and clean the filterwith running waterand a brush Untitled 1 35 2021 06 09 11 33 20 ...

Страница 36: ... position You will heara clicking sound when the filtercase fits in Mesh filter 1 Use pliers to pull out the mesh filterfrom inside the waterinlet as shown 2 Use a soft brush to clean the mesh filterwith running water 3 Reinsert the filter Make sure it is tightened against waterleaks Untitled 1 36 2021 06 09 11 33 20 ...

Страница 37: ...pull the detergent drawerwhile pushing the ends of each side 3 Remove the Bubble Kit A from the compartments Rinse the Bubble Kit A and the drawerin warm waterand clean with a soft brush 4 Clean the draweropening thoroughlywith a small non metallic brush Untitled 1 37 2021 06 09 11 33 20 ...

Страница 38: ... A 5 Return the Bubble Kit A to the detergent compartment Replace the drawerby placing the drawerrail A on the compartment rail B while tilting the drawerdownward 6 Fully push the drawerback to close Untitled 1 38 2021 06 09 11 33 20 ...

Страница 39: ...ters Standby oris in a soaking cycle Please wait Check the fuse orreset the circuit breaker Wateris not supplied Make sure you press ortap Hold to Start afterselecting the water supply Make sure the watertaps are open Is the filternet at the watersupply hose connectorclogged Clean the filternet by brushing with a toothbrush Is the watersupply cut off If the watersupply is cut off close the tap and...

Страница 40: ...et the circuit breaker Close the door and press ortap Hold to Start to start the washing machine Foryoursafety the washing machine will not spin unless the dooris closed Before the washing machine starts to fill it will make a series of clicking noises to check the doorlock and does a quick drain There may be a pause orsoak period in the cycle Wait briefly and the washing machine may start Make su...

Страница 41: ... orwill not open While the washing machine is operating press ortap Hold to Start to stop the washing machine It may take a few moments forthe door lock mechanism to disengage Does not drain and orspin Check the fuse orreset the circuit breaker Make sure the electrical voltage is normal Make sure the washing machine is plugged in Make sure the drain hose is pointed downward Natural drain models on...

Страница 42: ...ply hose and drain hose Soak them in warm water Fill the spin basket with warm water and then wait forabout10 minutes Put a hot towel on the drain hose connector Reconnect the watersupply hose and drain hose and check if water is supplied properly Waterdrains out immediately Make sure the drain hose is not clogged and is hung overthe drain hose hook Fill the spin basket halfwaywith water and try s...

Страница 43: ...aterpressure Make sure that the cold watertap and the hot watertap are properly connected Clean the mesh filteras it may be clogged NOTE When the washing machine displays 4C the washing machine drains for3 minutes and the POWER button is inoperative during this time 4C2 Make sure the cold watersupply hose is firmly connected to the cold watertap If it is connected to the hot watertap the laundry m...

Страница 44: ...tact a customerservice centre HC High temperature heating check If the information code remains contact a customerservice centre LC Check the drain hose Make sure the end of the drain hose is placed on the floor Make sure the drain hose is not clogged If the information code remains contact a customerservice centre NOTE When the washing machine displays LC the washing machine drains for3 minutes a...

Страница 45: ... stable surface Redistribute the load If only one item of clothing needs washing such as a bathrobe orpairof jeans the final spin result might be unsatisfactory and an Ub check message will be shown in the display If any information code keeps appearing on the screen contact a local Samsung service centre Untitled 1 45 2021 06 09 11 33 21 ...

Страница 46: ...umption W Washing and heating AC 220 240 V 50 Hz 700 800 Dimensions mm W700 x D748 x H1131 Net weight kg 62 0 61 0 Waterpressure MPa kg f cm2 0 05 0 78 0 5 8 0 Spin speed rpm 700 NOTE Asterisk means variant model and can be varied 0 9 or A Z The design and specifications are subject to change without notice forquality improvement purposes Untitled 1 46 2021 06 09 11 33 21 ...

Страница 47: ...Memo Untitled 1 47 2021 06 09 11 33 21 ...

Страница 48: ...26 7864 www samsung com africa_en support Ghana 0800100 077 www samsung com africa_en support Cote D Ivoire 8000 0077 www samsung com africa_fr support SENEGAL 800 00 0077 www samsung com africa_fr support CAMEROON 67095 0077 www samsung com africa_fr support KENYA 0800 545 545 www samsung com africa_en support UGANDA 0800 300 300 www samsung com africa_en support TANZANIA 0800 780 089 www samsung...

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