Samsung UN55MU7000FXZA, Руководство пользователя

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Smart Hub Connection Test
TV Router Internet Samsung Server

Go to Menu > Support > Self Diagnosis > Smart Hub Connection Test
Network Test/
Gateway Test
• If it Fails

TV to Router
Connection
Test in
“Network
Trouble
-
shooting”
DNS Test
•
If it fails

DNS setting in “Network
Settings”
• If DNS is set manually

settings are correct (may be
set to 8.8.8.8 to prevent
Netflix issues)
• If it still fails

DNS Test with setting to Auto
Mode
• If it fails both Manual & Auto
• problem is ISP or Router
ISP Blocking
• If it fails

Internet Service
Provider is
Active

With DNS
setting at
8888

With Hot Spot
Samsung
Server Test
• If it fails

Network
Status
• If OK
• Reset Smart
Hub

Terms of
Agreement are
accepted.
Samsung Apps Test
• If it Fails
• Reset Smart Hub

Samsung Apps load correctly
• If it Fails
•
Perform “Apps Reset” in Factory
Mode
• Go to Smart Hub and complete
Terms of Agreement and set up
information

Samsung Apps load correctly
• Before selecting an App, allow
Apps to load or failure will
re-occur.
For Netflix Operation/Connection Issues:

Check Certificate & Netflix ESN Status in Factory Mode.

If Certificate and ESN exists, “ CO ” , “ NfO ”, change the DNS to
8.8.8.8

If Certificate is missing, “ C/” replace the TV’s Main board.

If ESN number is missing: NF/ do not replace the Main Board.

Reset TV Clock and check for correct Time & Date. Netflix
relies on correct settings.

Reset Smart Hub. / Reset Apps In Factory Mode
For Streaming Issues :

Go to TV Web Browser / Go to
speedof.me / testmy.net

Check Speed for at least 5 Mbps
(HD streaming)/ 25 Mbps (4K
Streaming)

Check Latency for less than 50ms
Troubleshooting