The problem
Try this!
The
Subtitle
function in the
TV menu is deactivated.
When an external device is connected with an HDMI or Component cable, the
Subtitle
function is unavailable. Adjust the subtitle setting on the external device.
Subtitles appear on the TV
screen.
Turn off the
Subtitle
function in
Subtitle Settings
.
•
Settings
General
Accessibility
Subtitle Settings
Subtitle
The HDR of the connected
external device turns off.
Expand the reception range of the corresponding HDMI input signal in
Input Signal Plus
.
•
Settings
General
External Device Manager
Input Signal Plus
The TV remains on or does
not turn on automatically.
If the surrounding area is too dark or bright, the motion sensor may not work normally. The
performance of the motion sensor may be affected by the installation environment (height,
tilt, obstacles). If the clothes you wear or your skin colour is similar to the surrounding
shading, the motion sensor may not work properly.
Motion Sensor may not be supported depending on the model or geographical area.
The TV responds to all visual changes around it (lights, displays, dogs, out-of-window
changes, and other occurrences). You can adjust the response level by adjusting the
sensitivity of the motion detector.
•
Art
Settings
Motion Detector
Motion Detector
may not be supported depending on the model or geographical area.
TV (The Frame TV) cannot
be turned off.
If your TV is The Frame model, you can turn off the TV by long-pressing the Power button. To
switch from
Art
mode to TV mode or vice versa, short-press the Power button when the TV is
on.
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre
for assistance.
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
If the problem persists, check the
Signal Information
or refer to the external device’s user manual.
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