The TV settings are lost after 5 minutes.
•
The TV is in the
Retail Mode
. Change the
Usage Mode
to
Home Mode
. ( >
Settings
>
System
>
Expert Settings
>
Usage Mode
>
Home Mode
).
Intermittent Wi-Fi
•
Make sure the TV has a network connection ( >
Settings
>
Network
>
Network Status
).
•
Make sure the Wifi password is entered correctly.
•
Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
•
Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV
and the Modem/Router.
(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
Single story
Multi story
Wireless router
Wireless repeater
•
Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router
and the TV.
Video App problems (Youtube etc)
•
Change the DNS to 8.8.8.8. Select >
Settings
>
Network
>
Network Status
>
IP Settings
>
DNS setting
>
Enter
manually
>
DNS Server
> enter 8.8.8.8 >
OK
.
•
Reset by selecting >
Settings
>
Support
>
Self Diagnosis
>
Reset Smart Hub
.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
•
Diagnose your TV
•
Adjust the TV settings for you
•
Perform a factory reset on your TV
•
Install recommended firmware updates
How does Remote Support work?
You can easily have a Samsung Tech service your TV remotely:
1.
Call the Samsung Contact Centre and ask for remote support.
2.
Open the menu on your TV and go to the
Support
section.
3.
Select
Remote Management
, then read and agree to the service agreements. When the PIN screen appears, provide the
PIN number to the agent.
4.
The agent will then access your TV.
English - 10
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2016-08-08 �� 1:01:25
