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11  Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. 
Alternatively, review the Troubleshooting or FAQ Section in the e-Manual. If none of these 
troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact 
the Samsung service centre listed on the back cover of this manual.

 

This TFT LED panel is made up of sub pixels which require sophisticated technology to 
produce. There may be, however, a few bright or dark pixels on the screen. These pixels will 
have no impact on the performance of the product.

 

To keep your TV in optimum condition, upgrade to the latest software. Use the 

Update Now

 

or 

Auto update

 functions on the TV's menu (  >   

Settings

 > 

Support

 > 

Software Update

 > 

Update Now

 or 

Auto update

).

The TV won’t turn on.

 

Make sure that the AC power cord is securely plugged in to the One Connect and the wall 
outlet.

 

Make sure that the wall outlet is working and the remote control sensor at the bottom of 
the TV is lit and glowing a solid red.

 

Try pressing the 

TV Controller

 button at the bottom of the TV to make sure that the 

problem is not with the remote control. If the TV turns on, refer to “The remote control does 
not work”.

English - 35

Содержание The Frame QE43LS03TA

Страница 1: ...Thank you for purchasing this Samsung product To receive more complete service please registeryour product at www samsung com Model Serial No USER MANUAL LS03T ...

Страница 2: ...ontents on your PC or mobile device Learning the e Manual s assistance functions Some menu screens cannot be accessed from the e Manual Search Select an item from the search results to load the corresponding page Index Select a keyword to navigate to the relevant page The menus may not appear depending on the geographical area Site Map It displays the lists for each item in e Manual Recently Viewe...

Страница 3: ...1 USB Remote Access Connection Guide Universal Remote The image on your TV may differ from the image above depending on the model and geographical area e Manual Get help from a detailed on screen user s manual built into your TV Bixby Access and control menu options and functions using Bixby The image on your TV may differ from the image above depending on the model and geographical area English 3...

Страница 4: ...ake any kind of contact with any internal part of this product DC voltage Rated voltage marked with this symbol is DC voltage This symbol indicates that this product has included important literature concerning operation and maintenance Caution Consult instructions for use This symbol instructs the user to consult the user manual for further safety related information The slots and openings in the...

Страница 5: ...o lightning and power line surges Before connecting the AC power cord to the DC adaptor outlet make sure that the voltage designation of the DC adaptor corresponds to the local electrical supply Never insert anything metallic into the open parts of this apparatus This may cause a danger of electric shock To avoid electric shock never touch the inside of this apparatus Only a qualified technician s...

Страница 6: ...ect the power cord and contact a Samsung service centre To clean this apparatus unplug the power cord from the wall outlet and wipe the product with a soft dry cloth Do not use any chemicals such as wax benzene alcohol thinners insecticide aerial fresheners lubricants or detergents These chemicals can damage the appearance of the TV or erase the printing on the product Do not expose this apparatus...

Страница 7: ...on a wall 13 Providing properventilation foryour TV 14 Safety Precaution Securing the TV to the wall to prevent falling 15 Precautions when installing the TV with a stand 16 04 Using Art Mode Viewing images 18 Setting the style of the selected image 20 Setting up Art mode 21 Using Art mode with the SmartThings app 22 05 The TV Control Stick Using the TV Controller 23 06 The Remote Control About th...

Страница 8: ...ng devices to your TV 32 Connecting to the Internet 33 10 Selecting Connected Devices Changing the input signal 34 Editing external devices 34 Using additional functions 34 11 Troubleshooting and Maintenance Troubleshooting 35 Precautions when using Art mode 38 What is Remote Support 39 Eco Sensor and screen brightness 39 Caring for the TV 40 12 Specifications and Other Information Specifications ...

Страница 9: ... for any accessories hidden behind or in the packing materials when opening the box An administration fee may be charged in the following situations a An engineer is called out at your request but it is found that the product has no defect i e where the user manual has not been read b You bring the unit to the Samsung service centre but it is found that the product has no defect i e where the user...

Страница 10: ...connected properly there is a danger of severe electric shock 2 Connect the One Connect AC power cord to the One Connect and then connect the cord to a wall outlet as shown in Step 5 above WARNING Follow the directions exactly Be sure to connect the power cord to the wall outlet as the last step Always disconnect the power cord from the wall outlet before disconnecting the One Invisible Connection...

Страница 11: ...or damage to the cable When arranging the remaining cable refer to the figure on the previous page for the correct arrangement Take care not to subject the cable to any of the actions below The One Invisible Connection contains a power circuit You could damage the cable and subject yourself to an electric shock Handle the One Connect carefully It is heavy Bending Twisting Pulling Pressing on Elect...

Страница 12: ...ure you have all the accessories shown and that you assemble the stand following the provided assembly instructions For the assembly method and stand components refer to Quick Setup Guide The product colour and shape may vary depending on the model English 12 ...

Страница 13: ...o the product or injury to yourself or others if you choose to install the wall mount on your own You can install yourwall mount on a solid wall perpendicular to the floor Before attaching the wall mount to surfaces other than plaster board contact your nearest dealer for additional information If you install the TV on a ceiling or slanted wall it may fall and result in severe personal injury Stan...

Страница 14: ...ng is not liable for these kinds of accidents Samsung is not liable for product damage or personal injury when a non VESA or non specified wall mount is used orwhen the consumer fails to follow the product installation instructions Do not mount the TV at more than a 15 degree tilt Always have two people mount the TV onto a wall Providing properventilation foryour TV When you install your TV and On...

Страница 15: ...acturer of the television set Always use furniture that can safely support the television set Always ensure the television set is not overhanging the edge of the supporting furniture Always educate children about the dangers of climbing on furniture to reach the television set or its controls Always route cords and cables connected to your television so they cannot be tripped over pulled or grabbe...

Страница 16: ...he brackets fixed to the TV and the brackets fixed to the wall with a durable heavy duty string and then tie the string tightly Install the TV near the wall so that it does not fall backwards Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the TV The product colour and shape may vary depending on the model Precautions when ins...

Страница 17: ...your TV are automatically adjusted depending on the ambient and the TV can be automatically turned on or off The TV is set by default so that the screen turns off automatically when the ambient light dims in Art mode You can use Art mode settings Art Settings on the TV or SmartThings app on your mobile device to set the sensitivity of the motion detector so that the TV can detect visual changes in...

Страница 18: ...an view a list of artworks and photos that you set as Favourite in Favourites You can also select the desired ones among the images saved on an external storage device or a mobile device and save them in My Photos In order to fetch the images from your mobile device the SmartThings app must have been installed in your mobile device Viewing images by time 1 Use the directional buttons on the remote...

Страница 19: ...mote control to move to a topic and press the Select button You can select any subtopics or images on the screen The entry path may differ by each topic 3 Use the directional buttons on the remote control to move to an image and press the Select button 4 Use the directional buttons on the remote control to move to Options at the top of the screen and then select Get Trial Membership or Buy to buy ...

Страница 20: ...pply the selected filter s effect to the image according to your preferences This function is only available for saved images on My Photos Mount You can apply various border styles and colours to the image according to your preferences This function is only available for saved images on My Photos Favourite You can set or not set an image that you prefer as a favourite item by pressing the Select b...

Страница 21: ...unctions Brightness Use the directional buttons on the remote control to move to Modify at the top and then press the Select button In the next screen adjust the picture brightness After selecting the desired settings press the Select button on the remote control To immediately set Brightness while enjoying Art mode press the button on the remote control Sleep After If no motion is detected around...

Страница 22: ...with the SmartThings app Once you have installed the SmartThings app on your mobile device you can use the following functions You can download the SmartThings app from Google Play Store Samsung Apps or the App Store The features or terminology may vary depending on the version of the SmartThings app On tablet devices Art mode features may not be supported by the SmartThings app Selecting images S...

Страница 23: ...oller button Remote control sensor TVmode Press Move Press Hold Select Art mode Press Switch to the TV mode The TVController button is located on the bottom of the TV Motion Sensor Sound sensor When you press the TV Controller button be careful not to press the motion sensor close to it In Art mode the power indicator at the bottom of the TV remains off After detaching the Customizable Frame sold ...

Страница 24: ... push the button to the left to turn on the sound sensor or to the right to turn off it See the pop up window on the TV to check whether the sound sensor is turned on or off The position and shape of the sound sensor may differ depending on the model During analysis using data from the sound sensor the data is not saved English 24 ...

Страница 25: ...tions on the TV screen Use these buttons with specific features Use these buttons according to the directions on the TV screen Press each button to run its function Displays the Guide screen Moves the cursor selects the on screen menu items and changes the values seen on the TV s menu P Power Turns the TV on and off Adjusts the volume Alternately selects Teletext mode Full TTX Double TTX Mix Live ...

Страница 26: ...remote control near special fluorescent lights or neon signs Alkaline batteries are recommended for longer battery life 1 Gently pull on the battery cover s notch and then remove the cover completely once it comes loose 2 Insert 2 AAA alkaline batteries making sure to align the positive and negative polarities correctly 3 Place the battery cover on the remote control and insert the cover into the ...

Страница 27: ...edia content that is playing Smart Hub Returns to the Home Screen Press in Art mode to switch to TV mode Volume Move the button up ordown to adjust the volume To mute the sound press the button When pressed for1 second ormore the AccessibilityShortcuts menu appears Channel Move the button up ordown to change the channel To see the Guide screen press the button When pressed for1 second or more the ...

Страница 28: ...r as shown Alkaline batteries are recommended for longer battery life About the Samsung Smart Remote When you start the TV for the first time by pressing the Power button on the Samsung Smart Remote the TV automatically pairs with the Samsung Smart Remote Once the TV and Samsung Smart Remote have paired you can use the Samsung Smart Remote to operate the TV We recommend using Samsung Smart Remote ...

Страница 29: ...t Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the remote control sensor of the TV and then press and hold the and buttons simultaneously for 3 seconds or more The Samsung Smart Remote can only be paired to one TV at a time English 29 ...

Страница 30: ...r TV s remote control without any additional setup Certain external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause signals from the remote control to be transmitted improperly The TV memorises both the external device and its connection port HDMI 1 HDMI 2 etc If you have difficulty contro...

Страница 31: ... suit yourviewing environment Initial setup When you turn on your TV for the first time it immediately starts the Initial Setup The Initial Setup allows you to configure the basic settings for the TV to operate such as broadcast reception channel search and network connection at one time Before starting the Initial Setup be sure to connect external devices first To use the TV s smart features the ...

Страница 32: ...r more instructions on supported external devices For more information about connections see the e Manual chapter Guide Connections Make sure you have the correct cable before plugging it in Illustrations of common plugs and ports are shown below Cable Plugs Ports HDMI USB Optical Warning Do not plug cables in upside down Be sure to check the orientation of the plug before plugging it in English 3...

Страница 33: ... TV to the Internet using a wireless access point or modem Wireless IP access point ormodem with a DHCP Server LAN Cable Not Supplied The LAN Port on the Wall Network Connection Wired There are three main ways to connect your TV to your network using cable depending on your network setup They are illustrated starting below The LAN Port on the Wall LAN Cable Not Supplied The TV will not be able to ...

Страница 34: ...r depending on the port type Universal Remote You can control external devices connected to the TV using a Samsung remote control To control external devices register them by following the instructions on the screen Edit You can rename the input ports and change the device icons Information You can view the detailed information about the external devices connected to the TV Add to Home You can add...

Страница 35: ... dark pixels on the screen These pixels will have no impact on the performance of the product To keep your TV in optimum condition upgrade to the latest software Use the Update Now or Auto update functions on the TV s menu Settings Support Software Update Update Now or Auto update The TVwon t turn on Make sure that the AC power cord is securely plugged in to the One Connect and the wall outlet Mak...

Страница 36: ...h for channels Settings Broadcasting Auto Tuning Settings Auto Tuning The Auto Tuning Settings may not appear depending on the model or geographical area If you are using a cable box or satellite box please refer to the cable box or satellite box manual The CI does not work Your Samsung TV conforms to the CI 1 4 standards Where a CI Common Interface module is incompatible with this device then ple...

Страница 37: ...wireless devices Also verify that there are no obstacles between the TV and the modem or access point The Wi Fi strength can be decreased by appliances cordless phones stone walls fireplaces etc Single story Multi story Wireless access point Wireless repeater Contact your Internet Service Provider ISP and ask them to reset your network circuit to re register the MAC addresses of your modem or acce...

Страница 38: ... performance of the sensor may vary depending on the TV installation and operating environment The screen brightness and colour tone may be affected depending on the colour of the floor on which the TV stands In an environment where special light sources other than standard light sources halogen fluorescent are used the sensor s motion recognition performance may vary depending on the positions ty...

Страница 39: ...gree to the service agreements When the PIN screen appears provide the PIN number to the technician 4 The technician will then access your TV Eco Sensor and screen brightness Eco Sensor adjusts the brightness of the TV automatically This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption If you want to turn this off go to Settin...

Страница 40: ...ause a failure fire or electric shock To clean the screen turn off the TV then gently wipe away smudges and fingerprints on the panel with a micro fiber cloth Clean the body or panel of the TV with a micro fiber cloth dampened with a small amount of water After that remove the moisture with a dry cloth While cleaning do not apply strong force to the surface of the panel because it can damage the p...

Страница 41: ...Name QE55LS03T QE65LS03T Display Resolution 3840 x 2160 3840 x 2160 Screen Size Measured Diagonally 55 inches 138 cm 65 inches 163 cm Sound Output 40 W 40 W Dimensions W x H x D Body With Stand 1235 0 x 706 3 x 45 8 mm 1235 0 x 753 4 x 213 9 mm 1453 9 x 829 4 x 45 8 mm 1453 9 x 876 5 x 290 8 mm Weight Without Stand With Stand 19 2 kg 19 4 kg 25 2 kg 25 5 kg Model Name QE75LS03T Display Resolution ...

Страница 42: ...ng to IEC 62087 You can see the label rating attached to the bottom of the One Connect You can see the label rating attached to the back of the TV For some models you can see the label rating inside the cover terminal Decreasing power consumption When you shut the TV off it enters Standby mode In Standby mode it continues to draw a small amount of power To decrease power consumption unplug the pow...

Страница 43: ...his equipment may only be operated indoors BT max transmitter power 100mW at 2 4GHz 2 4835GHz Wi Fi max transmitter power 100mW at 2 4GHz 2 4835GHz 200mW at 5 15GHz 5 25GHz 100mW 5 25GHz 5 35GHz 5 47GHz 5 725GHz For information on Samsung s environmental commitments and product specific regulatory obligations e g REACH WEEE Batteries visit http www samsung com uk aboutsamsung samsungelectronics co...

Страница 44: ...onmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should not be mixed with other commercial wastes for disposal Correct disposal of the batteries in this product Applicable in countries with separate collection systems This marking on battery manual or packaging indicates th...

Страница 45: ...ng a Periodic check ups maintenance and repair or replacement of parts due to normal wear and tear b Cost relating to transport removal or installation of the product c Misuse including the failure to use this product for its normal purposes or incorrect installation d Use of this product in a commercial business environment which shall include but is not limited to the following any use for profi...

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Страница 48: ...elating to Samsung products please contact the Samsung service centre Country Samsung Service Centre Web Site IRELAND EIRE 0818 717100 www samsung com ie support UK 0330 SAMSUNG 7267864 www samsung com uk support 2020 Samsung Electronics Co Ltd All rights reserved 00 ...

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