8
Troubleshooting
Here is a brief list of the potential problems that may
arise with your device. For more information, please
visit us online at
www.sprint.com/AIRAVE
.
䢇
My Power LED is not Illuminating.
䡲
Make sure that one end of the power cord is
plugged in to an active outlet and that the other
end is properly connected to the power supply.
䡲
Make sure the power connector is securely
inserted into the rear
12 VDC
port on the back of
the base station.
䢇
My GPS LED is not illuminating blue.
䡲
The GPS antenna is either unable to obtain or
having difficulty obtaining a GPS signal.
䡲
Move the base station to a location with fewer
surrounding obstructions. The new location
should be in a more open area and near a closed
window, if possible.
䡲
If the preceding fails, remove the power cord from
the wall outlet for at least 10 seconds.
䡲
Make sure the power adapter is properly
configured and securely connected to the rear of
the base station.
䡲
Reconnect the power connector to the
12 VDC
port and plug the power cord into the wall outlet.
This allows the base station to re-initiate its startup
sequence where it detects the Ethernet
connection, GPS signal, and communication with
the Sprint wireless network.
䡲
If relocation does not produce a GPS signal,
uninstall the GPS antenna from the base station
and relocate it to receive a stronger signal.
䢇
My WAN LED is red and not blue.
䡲
A red light indicates that the WAN port is receiving
power but has not detected a valid Ethernet
connection.
Note:
The first time the base station is used after installation or
after relocation, it could take up to one hour to acquire a
GPS fix. This is normal.
Troubleshooting
Sprint AIRAVE_Important_Info.book Page 8 Wednesday, February 17, 2010 7:37 AM