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troubleshooting

 

If you are having trouble with your mobile phone, try these troubleshooting 
procedures before contacting a service professional. 

 

 

While using your phone, the following messages may appear:

 

 

Message

 

Try this to solve the problem:

 

Please insert SIM card 

Ensure that the SIM card is installed 
correctly.

 

Phone lock 

When the phone lock feature is enabled, 
you must enter the password you set for 
the phone.

 

Enter PIN 

When using the phone for the first time

 

or when the PIN requirement is enabled, 
you must enter the PIN supplied with the 
SIM card. You can disable this feature

 

by using the PIN lock    menu.

 

Enter PUK 

Your SIM card is blocked, usually as a

 

result of entering your PIN incorrectly 
several times. You must enter the PUK 
supplied by your service provider.

 

 

Your phone displays “Network unavailable” or “Network error.”

 

 

When you are in areas with weak signals or poor reception, you may lose 

reception. Move to another area and try again. 

 

You cannot access some options without a subscription. Contact your service 

provider for more details. 

 

 

You enter a number, but the call is not dialled.

 

 

 

Ensure that you have pressed the Dial key: [ 

]. 

 

Ensure that you have accessed the right cellular network. 

 

Ensure that you have not set call barring for the phone number. 

 

 

Another caller cannot reach you.

 

 

Ensure that your phone is turned on. 

 

Ensure that you have accessed the right cellular network. 

 

Ensure that you have not set call barring for the phone number. 

 

 

Another caller cannot hear you speaking.

 

 

Ensure that you are not covering the built-in microphone. 

 

Ensure that the microphone is close to your mouth. 

 

If using a headset, ensure that it is properly connected. 

Draft, Not Final

Содержание SM-G390W

Страница 1: ...Draft 6 1 2017 02 21 Only for Approval User manual SM G390W a an a an a na and a d d a n a a and a n na d a and a a a d d n D r a f t N o t F i n a l ...

Страница 2: ...presents see page 12 Õ Followed by the order of options or menus you must select to perform a step for example In Menu mode select Messages Õ Create new message represents Messages followed by Create new message Square brackets phone keys for example represents the Power Menu exit key Angled brackets softkeys that control different functions at each screen for example OK represents the OK softkey ...

Страница 3: ...us Customise your phone Use basic call functions Send and view messages Add and find contacts troubleshooting safety and usage information Comply with the following precautions to avoid dangerous or illegal situations and ensure peak performance of your mobile phone Safety warnings Keep your phone away from small children and pets Keep your phone and all accessories out of the reach of small child...

Страница 4: ...essure which can lead to an internal short circuit and overheating Avoid interference with pacemakers Maintain a minimum of 15 cm 6 inches between mobile phones and pacemakers to avoid potential interference as recommended by manufacturers and the independent research group Wireless Technology Research If you have any reason to suspect that your phone is interfering with a pacemaker or other medic...

Страница 5: ...batteries Prevent batteries from contacting metal objects as this can create a connection between the and terminals of your batteries and lead to temporary or permanent battery damage Never use a damaged charger or battery Handle your phone carefully and sensibly Do not allow your phone to get wet liquids can cause serious damage Do not handle your phone with wet hands Water damage to your phone c...

Страница 6: ...urces when not in use Use batteries only for their intended purpose Handle SIM cards and memory cards with care Do not remove a card while the phone is transferring or accessing information as this could result in loss of data and or damage to the card or phone Protect cards from strong shocks static electricity and electrical noise from other devices Frequent writing and erasing will shorten the ...

Страница 7: ...hile operating can be well below the maximum value This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lower the power output Before a new model phone is available for sale to the public it must be tested and certified to the FCC that it does not exce...

Страница 8: ...level RF that does not produce heating effects causes no known adverse health effects Many studies of low level RF exposures have not found any biological effects Some studies have suggested that some biological effects may occur but such findings have not been confirmed by additional research In some cases other researchers have had difficulty in reproducing those studies or in determining the re...

Страница 9: ...hat had been genetically engineered or treated with cancer causing chemicals so as to be pre disposed to develop cancer in absence of RF exposure Other studies exposed the animals to RF for up to 22 hours per day These conditions are not similar to the conditions under which people use wireless phones so we don t know with certainty what the results of such studies mean for human health Three larg...

Страница 10: ...eds in the context of the latest research developments around the world What steps can I take to reduce my exposure to radio frequency energy from my wireless phone If there is a risk from these products and at this point we do not know that there is it is probably very small But if you are concerned about avoiding even potential risks you can take a few simple steps to minimize your exposure to r...

Страница 11: ...dies have shown that these products generally do not work as advertised Unlike hand free kits these so called shields may interfere with proper operation of the phone The phone may be forced to boost its power to compensate leading to an increase in RF absorption In February 2002 the Federal trade Commission FTC charged two companies that sold devices that claimed to protect wireless phone users f...

Страница 12: ...using your wireless phone behind the wheel of a car practice good common sense and remember the following tips 1 Get to know your wireless phone and its features such as speed dial and redial If available these features help you to place your call without taking your attention off the road 2 When available use a hands free device If possible add an additional layer of convenience and safety to you...

Страница 13: ...rea and always switch your phone off whenever it is forbidden to use it or when it may cause interference or danger When connecting the phone or any accessory to another device read its user s guide for detailed safety instructions Do not connect incompatible products As with other mobile radio transmitting equipment users are advised that for the satisfactory operation of the equipment and for th...

Страница 14: ...e need to observe restrictions on the use of radio equipment in fuel depots fuel storage and distribution areas chemical plants or where blasting operations are in progress Areas with a potentially explosive atmosphere are often but not always clearly marked They include below deck on boats chemical transfer or storage facilities vehicles using liquefied petroleum gas such as propane or butane are...

Страница 15: ...hone may be the only means of communication at the scene of an accident do not cut off the call until given permission to do so Restricting Children s access to your Phone Your phone is not a toy Children should not be allowed to play with it because they could hurt themselves and others damage the phone or make calls that increase your phone bill D r a f t N o t F i n a l ...

Страница 16: ...ence by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The phone may cause TV or radio interference if used in close proximity to receiv...

Страница 17: ... Your phone informs you of the current signal strength by displaying a number of bars next to the signal strength icon The more bars displayed the stronger the signal If you re inside a building being near a window may give you better reception Understanding the Power Save Feature If your phone is unable to find a signal after 15 minutes of searching a Power Save feature is automatically activated...

Страница 18: ...recharge your battery only with Samsung approved chargers When a charger is not in use disconnect it from the power source Do not leave the battery connected to a charger for more than a week since overcharging may shorten its life Extreme temperatures will affect the charging capacity of your battery it may require cooling or warming first Do not leave the battery in hot or cold places such as in...

Страница 19: ... paint the phone Paint can clog the device s moving parts and prevent proper operation Do not put the phone in or on heating devices such as a microwave oven a stove or a radiator The phone may explode when overheated When the phone or battery gets wet the label indicating water damage inside the phone changes color In this case phone repairs are no longer guaranteed by the manufacturer s warranty...

Страница 20: ...tery manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life Where marked the chemical symbols Hg Cd or Pb indicate that the battery contains mercury cadmium or lead above the reference levels in EC Directive 2006 66 If batteries are not properly disposed of these substances can cause harm to human healt...

Страница 21: ...ed numbers Power Menu exit Turn the phone on and off press and hold End a call In Menu mode cancel input and return to Idle mode Alpha numeric Enter numbers letters and special characters In Idle mode press and hold 1 to access voice mails and 0 to enter an international call prefix Special function Enter special characters or perform special functions In Idle mode press and hold for the silent pr...

Страница 22: ...the multifunction jack on the side of the phone 2 Plug the small end of the travel adapter into the multifunction jack Improperly connecting the travel adapter can cause serious damage to the phone Any damages by misuse are not covered by the warranty 3 Plug the large end of the travel adapter into a power outlet 4 When the battery is fully charged the icon is no longer moving unplug the travel ad...

Страница 23: ...e in Menu mode select Settings Õ Phone profiles Õ Offline Follow all posted warnings and directions from official personnel when in areas where wireless devices are prohibited Access menus To access your phone s menus 1 In Idle mode press Menu to access Menu mode 2 Use the navigation key to scroll to a menu or option 3 Press OK Select or Save to confirm the highlighted option 4 Press Back to move ...

Страница 24: ...ay and light Õ Home screen 2 Scroll left or right to Images 3 Select Wallpaper 4 Select an image category Õ an image 5 Press Select or Select Õ Set 6 Press Save Select a theme for the display To select a theme 1 In Menu mode select Settings Õ Display and light Õ My theme 2 Scroll to a theme and press Select To create and apply a theme 1 In Menu mode select Settings Õ Display and light Õ My theme 2...

Страница 25: ...and press OK Use basic call functions Learn to make or answer calls and use basic call functions Make a call 1 In Idle mode enter an area code and a phone number 2 Press to dial the number 3 To end the call press Answer a call 1 When a call comes in press 2 To end the call press Adjust the volume To adjust the volume during a call press the Volume key up or down Use the speakerphone feature 1 Duri...

Страница 26: ...sages Õ Create new message Õ Email 2 Enter an email address and scroll down 3 Enter a subject and scroll down 4 Enter your email text 5 Press Options Õ Attach multimedia and attach a file if necessary 6 Press OK Õ Send to send the message Enter text When entering text you can change the text input mode Press and hold to switch between T9 and ABC modes Depending on your country you may be able to a...

Страница 27: ... to view the body of the email Add and find contacts Learn the basics of using the phonebook feature Add a new contact 1 In Idle mode enter a phone number and press Options 2 Select Save Õ a memory location phone or SIM Õ New 3 Select a number type if necessary 4 Enter contact information 5 Press Options Õ Save to add the contact to memory Find a contact 1 In Menu mode select Phonebook 2 Enter the...

Страница 28: ...that are not tested or approved by Bluetooth SIG may be incompatible with your device Turn on the Bluetooth wireless feature 1 In Menu mode select Settings Connectivity Bluetooth 2 Select Bluetooth to turn on the Bluetooth wireless feature 3 To allow other devices to locate your device select Settings My phone s visibility Always Turn off the Bluetooth wireless feature 1 In Menu mode select Settin...

Страница 29: ...oth enabled device the device icon will turn green Select a paired device and use the following options To browse files on the paired device select Browse files To view the service list of the paired device select Service list To change the paired device name select Rename To allow the paired device to access and browse your files select Authorise device To send your files to the paired device sel...

Страница 30: ...t Wi Fi Learn to use your device s wireless networking capabilities to activate and connect to any wireless local area network WLAN compatible with the IEEE 802 11 a b g n standards You can connect to the internet or other network devices anywhere an access point or wireless hotspot is available Your device uses non harmonised frequency and is intended for use in all European countries The WLAN ca...

Страница 31: ...pe of the WLAN AP Select an EAP method This option is available depending on the selected security type User name Enter your user name This option is available depending on the selected security type Password Enter your password This option is available depending on the selected security type IP address View your IP address of the WLAN AP IP address type Select the IP address type of the WLAN AP O...

Страница 32: ... a PIN on the AP device and select Start within 2 minutes Mobile AP Learn about the Mobile AP feature which sets your device as an wireless AP Access Point to connect to the internet on other network devices 1 In Menu mode select Settings Connectivity Mobile AP 2 Select Mobile AP on the top to activate the Mobile AP feature 3 Select OK to confirm D r a f t N o t F i n a l ...

Страница 33: ...onfiguring Wi Fi direct 1 From the Home screen touch Menu then select Settings More settings 2 Touch Wi Fi Direct to configure settings When you turn on Wi Fi Direct your device automatically searches for available Wi Fi Direct devices Touch Scan to start a new search After scanning for devices touch a device to connect to it then follow the prompts to complete the connection Touch Multi connect t...

Страница 34: ... application installs the necessary USB drivers onto your machine For a free download of PC Studio go to www samsung com us support 1 Touch Settings Connectivity Select USB mode 2 Select one of the following USB modes Ask on connection causes the phone to present a Select USB Mode pop up when you connect to the PC You can then choose from either Samsung PC Studio Media player or Mass storage Samsu...

Страница 35: ...upplied by your service provider Your phone displays Network unavailable or Network error When you are in areas with weak signals or poor reception you may lose reception Move to another area and try again You cannot access some options without a subscription Contact your service provider for more details You enter a number but the call is not dialled Ensure that you have pressed the Dial key Ensu...

Страница 36: ...n the contact list Re enter and save the number if necessary The battery does not charge properly or sometimes the phone turns itself off The battery terminals may be dirty Wipe both gold coloured contacts with a clean soft cloth and try charging the battery again If the battery will no longer charge completely dispose of the old battery properly and replace it with a new battery Your phone is hot...

Страница 37: ...sers find mobile devices that may be compatible with their hearing devices Not all mobile devices have been rated Mobile devices that are rated have the rating on their box or a label located on the box The ratings are not guarantees Results will vary depending on the user s hearing device and hearing loss If your hearing device happens to be vulnerable to interference you may not be able to use a...

Страница 38: ...can National Standards Institute ANSI C63 19 the hearing aid and wireless mobile device rating values are added together to indicate how usable they are together For example if a hearing aid meets the M2 level rating and the wireless mobile device meets the M3 level rating the sum of the two values equals M5 Under the standard this should provide the hearing aid user with normal use while using th...

Страница 39: ... use with hearing aids It is important to try the different features of this phone thoroughly and in different locations using your hearing aid or cochlear implant to determine if you hear any interfering noise Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility If you have questions about return or exchange policies consult your service pro...

Страница 40: ...World Wide Web http www samsungmobile com Printed in Korea Code No GH68 XXXXXA English EU 2 2017 Draft 06 1 D r a f t N o t F i n a l ...

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