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113

Appendix

Troubleshooting

Before contacting a Samsung Service Centre or an authorised service centre, please 

attempt the following solutions. Some situations may not apply to your device.
You can also use Samsung Members to solve any problems you might encounter while 

using your device.

When you turn on your device or while you are using the device, it 

prompts you to enter one of the following codes:

 

Password: When the device lock feature is enabled, you must enter the password you 

set for the device.

 

PIN: When using the device for the first time or when the PIN requirement is 

enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable 

this feature by using the Lock SIM card menu.

 

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN 

incorrectly several times. You must enter the PUK supplied by your service provider.

 

PIN2

: When you access a menu requiring the PIN

2, you must enter the PIN2 supplied 

with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

 

When you are in areas with weak signals or poor reception, you may lose reception. 

Move to another area and try again. While moving, error messages may appear 

repeatedly.

 

You cannot access some options without a subscription. For more information, 

contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the 

battery before turning on the device.

Содержание SM-A145F

Страница 1: ...www samsung com USER MANUAL English 03 2023 Rev 1 0 SM A145F SM A145F N SM A145F DS SM A145F DSN SM A145FB N SM A145FB DS SM A145FB DSN SM A145P DS SM A145R DSN SM A146B DS SM A146P N SM A146P DSN...

Страница 2: ...nstalling oruninstalling apps 33 Phone 36 Contacts 38 Messages 40 Camera 51 Gallery 55 AR Zone SM A146B SM A146P 59 Multi window Using multiple apps at once 62 Samsung Internet 63 Samsung Health 64 Sa...

Страница 3: ...evice overheating situations and solutions Appendix 113 Troubleshooting 118 Removing the battery Settings 74 Introduction 74 Samsung account 74 Connections 76 Wi Fi 77 Bluetooth 78 NFC and contactless...

Страница 4: ...tarted Device layout and functions Speaker Side key Fingerprint recognition sensor Volume key Proximity Light sensor Touchscreen Front camera Multipurpose jack USB Type C Earphone jack SIM card microS...

Страница 5: ...to a strong light source such as direct sunlight the camera image sensormay be damaged A damaged image sensoris irreparable and will cause dots orspots in pictures If you use the device with its glass...

Страница 6: ...tickers or a cover Doing so may cause the sensorto malfunction Do not allowwaterto contact the touchscreen The touchscreen may malfunction in humid conditions orwhen exposed to water Hard keys Key Fun...

Страница 7: ...avigation bar soft buttons formore information Charging the battery Charge the battery before using it forthe first time orwhen it has been unused for extended periods Wired charging Connect the USB c...

Страница 8: ...B connector may be needed depending on the otherdevice When charging starts the battery charging icon will appearon the otherdevice s screen The app selection pop up window that appears on yourdevice...

Страница 9: ...chargerthat guarantees the charging performance If the battery is completely discharged the device cannot be turned on immediatelywhen the chargeris connected Allow a depleted battery to charge fora f...

Страница 10: ...be slowerif two SIM cards are inserted in the device than when one SIM card is inserted Some services that require a network connection may not be available depending on the service provider Installi...

Страница 11: ...may leave orfall out of the tray If you insert the tray into yourdevice while the tray is wet yourdevice may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to pr...

Страница 12: ...secure it 4 Insert the tray back into the tray slot Use only a microSD card Some SD cards may not be fully compatible with the device Using an incompatible card may damage the device the SD card orthe...

Страница 13: ...p Batteryand device care Storage 2 Swipe to the left to view the SD card page 3 Tap Unmount Do not remove external storage such as an SD card orUSB storage while the device is transferring oraccessing...

Страница 14: ...ice on Press and hold the Side key fora few seconds to turn on the device Turning the device off 1 To turn off the device press and hold the Side key Alternatively open the notification panel swipe do...

Страница 15: ...count Alternatively launch the Settings app and tap Accounts and backup Manage accounts Add account Samsung account 2 Sign in to yourSamsung account If you do not have a Samsung account tap Create acc...

Страница 16: ...nd the previous device using yourdevice s USB cable A USB connectormay be needed depending on the previous device 2 When the app selection pop up window appears tap Smart Switch Receive data 3 In the...

Страница 17: ...revious device s operating system and then tap Wireless 6 On the previous device tap Allow 7 On yourdevice select an option you want tap Next and then follow the on screen instructions to transferdata...

Страница 18: ...Switch 2 On the computer launch Smart Switch If yourprevious device is not a Samsung device back up data to a computerusing a program provided by the device s manufacturer Then skip to the fifth step...

Страница 19: ...apart orpinch on the screen Do not allow the touchscreen to come into contact with otherelectrical devices Electrostatic discharges can cause the touchscreen to malfunction To avoid damaging the touch...

Страница 20: ...pps Home Tap to return to the Home screen Tap and hold to launch the Google Assistant app Back Tap to return to the previous screen Hiding the navigation bar View files oruse apps on a widerscreen by...

Страница 21: ...upwards to open the Apps screen To return to the Home screen swipe upwards ordownwards on the Apps screen Alternatively tap the Home button orthe Back button Home screen Apps screen Finder Favourite...

Страница 22: ...a new location Deleting panels Tap on the panel Wallpaperand style Change the wallpapersettings forthe Home screen and the locked screen Themes Change the device s theme Visual elements of interface...

Страница 23: ...screen tap Search Alternatively open the notification panel swipe downwards and then tap 2 Entera keyword Apps and content on yourdevice will be searched If you tap on the keyboard you can search for...

Страница 24: ...the selected apps will be created Tap Foldername and entera foldername Adding more apps Tap on the folder Tick the apps to add and tap Done You can also add an app by dragging it to the folder Moving...

Страница 25: ...rite apps and features from the Edge panels Drag the Edge panel handle towards the centre of the screen If the Edge panel handle is not visible launch the Settings app tap Display and then tap the Edg...

Страница 26: ...preventing others from accessing yourdevice Aftersetting the screen lock method the device will require an unlock code wheneverunlocking it You can set yourdevice to perform a factory data reset if y...

Страница 27: ...a message Alarm activated Mute mode Vibration mode Flight mode activated Erroroccurred orcaution required Battery charging Battery powerlevel The status barmay not appearat the top of the screen in so...

Страница 28: ...are the screenshot with others If the options are not visible on the captured screen launch the Settings app tap Advanced features Screenshots and then tap the Showtoolbaraftercapturing switch to acti...

Страница 29: ...nd then drag it to anotherlocation Controlling media playback Take control of music orvideo playback easily using the Media feature 1 Open the notification panel and tap Media output 2 Tap the icons o...

Страница 30: ...languages and select the languages to use When you select two ormore languages you can switch between the input languages by tapping Changing the keyboard On the navigation bar tap to change the keyb...

Страница 31: ...Search forcontent and enterit Translate text and enterit Find spelling and grammatical mistakes and get suggestions when writing in English Share music links Share video links Enteremojis Attach anim...

Страница 32: ...n option PlayStore Purchase and download apps Launch the PlayStore app Browse apps by category orsearch forapps by keyword To change the auto update settings tap youraccount icon tap Settings Network...

Страница 33: ...iew orchange app permission settings by permission category launch the Settings app and tap Apps Permission manager Select an item and select an app If you do not grant permissions to apps the basic f...

Страница 34: ...s 10 and up tap the first digit s of the number and then tap and hold the last digit Forexample if you set the number123 as a speed dial number tap 1 tap 2 and then tap and hold 3 Making an internatio...

Страница 35: ...all the first call will be resumed Hold call Hold a call Video call Switch to a video call Bluetooth Switch to a Bluetooth headset if it is connected to the device Speaker Activate ordeactivate the sp...

Страница 36: ...importing them from otherstorages to yourdevice 1 Launch the Contacts app and tap Manage contacts Import contacts 2 Follow the on screen instructions to import contacts Syncing contactswithyourweb acc...

Страница 37: ...p More Delete Sharing contacts You can share contacts with others by using various sharing options 1 Launch the Contacts app and tap Edit 2 Select contacts and tap Share 3 Select a sharing method Crea...

Страница 38: ...Sending messages 1 Launch the Messages app and tap 2 Add recipients and entera message To record and send a voice message tap and hold sayyourmessage and then release yourfinger The recording icon app...

Страница 39: ...ers apart orpinch on the screen Sorting messages You can sort messages by category and manage them easily Launch the Messages app and tap Conversations If the category option does not appear tap Setti...

Страница 40: ...Camera app You can also launch the app by pressing the Side key twice quickly ordragging to the left on the locked screen Some camera features are not available when you launch the Camera app from the...

Страница 41: ...again Make sure that the lens is not damaged orcontaminated Otherwise the device may not work properly in some modes that require high resolutions Yourdevice s camera features a wide angle lens Minord...

Страница 42: ...cking the focus AF and exposure AE You can lock the focus orexposure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects orlight sources Tap and hold...

Страница 43: ...Select a metering method This determines how light values are calculated Centre weighted metering Centre weighted uses the light in the centre portion of the shot to calculate the exposure of the sho...

Страница 44: ...y depending on the model Taking selfies You can take self portraits with the front camera 1 On the preview screen swipe upwards ordownwards ortap to switch to the front camera forself portraits 2 Face...

Страница 45: ...llows you to take pictures where the background is blurred and the subject stands out clearly 1 On the shooting modes list tap PORTRAIT 2 Drag the background bluradjustment barto adjust the blurlevel...

Страница 46: ...s brighter This is ideal forpictures of scenery orpictures taken at night A fast shutterspeed allows less light in This is ideal fortaking pictures of fast moving subjects SM A146B EV Change the expos...

Страница 47: ...top taking pictures Avoid taking pictures of indistinct backgrounds such as an empty sky ora plain wall Night mode SM A146B SM A146P Take a picture in low light conditions without using the flash When...

Страница 48: ...hen you are finished recording tap to stop 3 On the preview screen tap the preview thumbnail The fast section of the video will be set as a slow motion section and the video will start playing Hyperla...

Страница 49: ...ottom left cornerwhen taking pictures HEIF pictures Take pictures in the High Efficiency Image Format HEIF Selfies Save selfies as previewed Set the device to save pictures as they appearon the previe...

Страница 50: ...ternet To avoid this deactivate the location tag setting Shooting methods Select additional shooting methods fortaking a picture or recording a video Settings to keep Keep the last settings you used s...

Страница 51: ...s by album orcreate stories Using Gallery Launch the Gallery app Search forimages More options Group similarimages Grouping similarimages Launch the Gallery app and tap to group similarimages and disp...

Страница 52: ...ight on the screen More options Delete the image Share the image with others Modify the image Add the image to favourites Cropping enlarged images 1 Launch the Gallery app and select an image 2 Spread...

Страница 53: ...er More options Rotate the screen Skip to the next video Tap and hold to fast forward Pause and resume playback Change the screen ratio Drag yourfingerup ordown on the left side of the playback screen...

Страница 54: ...nd videos you take will also be saved in the cloud You can view images and videos saved in the cloud in yourGallery app and from otherdevices When you connect yourSamsung account and Microsoft account...

Страница 55: ...he Camera app and tap MORE AR ZONE Some features may not be available depending on the service providerormodel AR Emoji Studio Create emojis anywayyou want and have fun using them in various features...

Страница 56: ...ojis to delete and then tap Delete Creating an AR emoji shortvideo and decoratingyourdevicewith it You can create a short video with an emoji and use it as a wallpaperorcall background image 1 Launch...

Страница 57: ...i 3 Select a pose you want 4 Tap Done Save Emoji Pose AR Emoji Stickers Create yourown stickers with youremoji s expressions and actions You can use your emoji stickers when sending messages oron a so...

Страница 58: ...rs during a conversation via messages oron a social network The following actions are an example of using youremoji stickers in the Messages app 1 While composing a message in the Messages app tap on...

Страница 59: ...iple apps at once Introduction Multi window lets you run two apps at the same time in the split screen view You can also run multiple apps at the same time in the pop up view Split screen view Pop up...

Страница 60: ...You can set to launch an app in the split screen view by tapping it once Tap and tap Tap underOpen in split screenview If you tap the Showrecent apps switch to activate it you can launch the recently...

Страница 61: ...ou tap the Home button while using a pop up window the windowwill be minimised and displayed as an app icon To use the pop up window again tap the app icon Launching apps from the Edge panel SM A146B...

Страница 62: ...ent webpage Open the homepage Move between pages More options Refresh the current webpage Manage tabs Use secret mode Viewyourbookmarks Using secret mode If you set a password forsecret mode you can p...

Страница 63: ...msung Health app When running this app forthe first time orrestarting it afterperforming a data reset follow the on screen instructions to complete the setup To edit items on the Samsung Health home s...

Страница 64: ...When you are finished composing the note tap the Back button to save it If you want to save the note in anotherfile format tap Save as file Deleting notes Tap and hold a note to delete and tap Delete...

Страница 65: ...g Samsung Kids Using parental control features You can configure the settings forSamsung Kids and view the usage history On the Samsung Kids screen tap Parental controls and enteryourunlock code Closi...

Страница 66: ...the setup Referto the wearable device s usermanual formore information about how to connect and use the wearable device with yourdevice Calendar Manage yourschedule by entering upcoming events in you...

Страница 67: ...rand the Reminderapp icon will be added to the Apps screen Creating reminders 1 Launch the Reminder app 2 Tap enterthe details and then tap Save Completing reminders On the reminders list tap orselect...

Страница 68: ...ations More options Scan and save stations Add the current station to the favourites list Fine tune the frequency View the list of favourite stations Turn the FM radio on oroff Record audio from the F...

Страница 69: ...ookmark 3 Tap to finish recording 4 Entera file name and tap Save MyFiles Checking and managing the files Access and manage various files stored in the device Launch the MyFiles app To check forunnece...

Страница 70: ...hers yourgames downloaded from PlayStore and GalaxyStore into one place foreasy access You can set the device to game mode to play games more easily Launch the Game Launcher app and select the game yo...

Страница 71: ...the shared content The devices you can connect mayvary depending on the region Available features may differdepending on the connected device Connected devices own errors ordefects are not covered by...

Страница 72: ...To watch videos on TV use the Smart View feature Settingwho can findyourdevice Set who is allowed to find and send content to yourdevice 1 Open the notification panel swipe downwards and then tap Qui...

Страница 73: ...an also view the music collections stored on yourdevice and play them Google TV Purchase orrent videos such as movies and TV programmes from Play Store Drive Store yourcontent on the cloud access it f...

Страница 74: ...onnections Wi Fi Activate the Wi Fi feature to connect to a Wi Fi network and access the Internet orothernetwork devices Referto Wi Fi formore information Bluetooth Use Bluetooth to exchange data orme...

Страница 75: ...ile data connection when the amount of mobile data you have used reaches yourspecified limit You can activate the data saverfeature to prevent some apps running in the background from sending orreceiv...

Страница 76: ...tap next to the network and tap the Auto reconnect switch to deactivate it If you cannot connect to a Wi Fi network properly restart yourdevice s Wi Fi feature orthe wireless router Wi Fi Direct Wi Fi...

Страница 77: ...g copies of files orillegally tapping communications forcommercial purposes Samsung is not responsible forthe repercussion of illegal use of the Bluetooth feature Pairingwith otherBluetooth devices 1...

Страница 78: ...Yourdevice allows you to read nearfield communication NFC tags that contain information about products You can also use this feature to make payments and buy tickets fortransportation orevents afterd...

Страница 79: ...t include all available payment apps If you update the payment app orinstall a new one the payment services that you used before may not work properly If that is the case on the Settings screen tap Co...

Страница 80: ...ot to share yourdevice s mobile data connection with otherdevices 1 On the Settings screen tap Connections Mobile Hotspot and Tethering Mobile Hotspot 2 Tap the switch to activate it The icon appears...

Страница 81: ...network settings Printing Configure settings forprinterplug ins installed on the device You can connect the device to a printervia Wi Fi orWi Fi Direct and print images ordocuments Some printers may n...

Страница 82: ...nect yourdevice to the wearable device you can customise the wearable device s settings and apps Referto GalaxyWearable for more information SmartThings Control and manage smart appliances and Interne...

Страница 83: ...the routine s running condition to manual tap Start manually This option will appearonlywhen there are no running conditions set When a pop up window appears tap Add You can add the routine to the Hom...

Страница 84: ...rcertain actions such as charging the device Volume Adjust the device s volume level Callvibration Change the call vibration settings Notificationvibration Change the notification vibration settings S...

Страница 85: ...listen to the Navigation app through yourdevice s speakerwhile listening to playback from the Music app through the vehicle s Bluetooth speaker 1 On the Settings screen tap Sounds andvibration Separat...

Страница 86: ...miting the amount of blue light emitted by the screen You can set a schedule forapplying this feature Font size and style Change the font size and style Screen zoom Make the items on the screen larger...

Страница 87: ...rate Adaptive Get smootheranimations and scrolling by automatically adjusting your screen refresh rate up to 90 Hz Standard Use a standard refresh rate in normal situations to conserve battery power...

Страница 88: ...ems displayed on the locked screen and the wallpaperforthe locked screen Widgets Change the settings of the items displayed when you tap the clock on the locked screen Touch and hold to edit Set the d...

Страница 89: ...password you set Securityand privacy Options Change the settings forsecuring the device On the Settings screen tap Securityand privacy Lock screen Change the settings forthe locked screen Accounts Cha...

Страница 90: ...he face Be careful not to forget yourpattern PIN orpassword If you change the screen lock method to Swipe orNone which are not secure all of yourbiometric data will be deleted Precautions forusing fac...

Страница 91: ...screenwithyourface You can unlock the screen with yourface instead of using a pattern PIN orpassword 1 On the Settings screen tap Securityand privacy Biometrics Face recognition 2 Unlock the screen us...

Страница 92: ...PIN orpassword you set when registering the fingerprint and then re registeryour fingerprints If yourpattern PIN orpassword is forgotten you will not be able to use the device if you do not reset it S...

Страница 93: ...re using the feature discharge static electricity by touching a metal object Registering fingerprints 1 On the Settings screen tap Securityand privacy Biometrics Fingerprints 2 Read the on screen inst...

Страница 94: ...ts 1 On the Settings screen tap Securityand privacy Biometrics Fingerprints 2 Unlock the screen using the preset screen lock method 3 Select a fingerprint to delete and tap Remove Location Change sett...

Страница 95: ...ervice ELS feature Wireless emergencyalerts Change the settings forwireless emergency alerts Some features may not be available depending on the model Accounts and backup Options Sync back up orrestor...

Страница 96: ...ettings screen tap Accounts and backup and tap Back up data under Samsung Cloud 2 Tap the switches next to the items you want to back up and tap Back up now 3 Tap Done Some data will not be backed up...

Страница 97: ...e settings Referto Motions and gestures formore information One handed mode Activate one handed operation mode foryourconvenience when using the device with one hand Screenshots Change the settings fo...

Страница 98: ...ce to alert you if you have missed calls or new messages when you pick up the device This feature may not work if the screen is turned on orthe device is not on a flat surface Turn overto mute Set the...

Страница 99: ...e installed The second app s icon will be displayed with Second app The Dual Messengerfeature may not be available depending on the app Some features of the app may be limited forthe second app Uninst...

Страница 100: ...onitor Activate the driving monitorto monitorthe amount of the time you use yourdevice while driving Volume monitor Activate the volume monitorto protect yourhearing Parental controls Manage yourchild...

Страница 101: ...available storage On the Settings screen tap Batteryand device care Storage To delete files or uninstall apps that you do not use anymore select a category Then tap and hold or select an item and tap...

Страница 102: ...tenance mode Activate maintenance mode to protect yourprivacywhile someone else is using your device such as when you send it forrepairs On the Settings screen tap Batteryand device care Maintenance m...

Страница 103: ...s fortext to speech features used when TalkBack is activated such as languages speed and more Date and time Access and alterthe settings to control how the device displays the time and date If the bat...

Страница 104: ...to improve accessibility to the device On the Settings screen tap Accessibility Recommended foryou Check the accessibility features you are currently using and see otherrecommended features TalkBack...

Страница 105: ...ware update If emergency software updates are released foryourdevice s security and to block new types of security threats theywill be installed automaticallywithout your agreement Securityupdates inf...

Страница 106: ...rmation such as the SIM card status Wi Fi MAC address and serial number Legal information View legal information related to the device such as safety information and the open source licence Software i...

Страница 107: ...caused by apps supplied by providers otherthan Samsung Samsung is not liable forperformance issues orincompatibilities caused by edited registry settings ormodified operating system software Attemptin...

Страница 108: ...p tap Display and then tap the Adaptive brightness switch to activate it Depending on the region ormodel some devices are required to receive approval from the Federal Communications Commission FCC If...

Страница 109: ...he supplied items are designed only forthis device and may not be compatible with otherdevices Appearances and specifications are subject to change without priornotice You can purchase additional acce...

Страница 110: ...in If the lowerpart of the device overheats it could be because the connected USB cable is damaged Replace the damaged USB cable with a new Samsung approved one When using a wireless charger do not pl...

Страница 111: ...the mobile hotspot and tethering feature When using the device in areas with weak signals orno reception When charging the batterywith a damaged USB cable When the device s multipurpose jack is damag...

Страница 112: ...ce cools down If the second message appears due to a furtherincrease of the device s temperature the device will turn off Do not use the device until the device s temperature drops below the specified...

Страница 113: ...n disable this feature by using the Lock SIM card menu PUK YourSIM orUSIM card is blocked usually as a result of entering yourPIN incorrectly several times You must enterthe PUK supplied byyourservice...

Страница 114: ...ons If the problem is still not resolved contact a Samsung Service Centre oran authorised service centre Restarting the device If yourdevice freezes orhangs you may need to close apps orturn off the d...

Страница 115: ...lems due to issues with the service provider s base station Move to anotherarea and try again When using the device while moving wireless network services may be disabled due to issues with the servic...

Страница 116: ...pening multimedia files If you receive errormessages ormultimedia files do not playwhen you open them on yourdevice try the following Free some storage by transferring files to a computerordeleting fi...

Страница 117: ...ed information when performing the reset If the tips above do not solve the problem contact a Samsung Service Centre oran authorised service centre The screen brightness adjustment bardoes not appearo...

Страница 118: ...e up storage space The Home button does not appear The navigation barcontaining the Home button may disappearwhile using certain apps orfeatures To view the navigation bar drag upwards from the bottom...

Страница 119: ...n storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co Ltd Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi...

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