0
Smart
Door Lock
SHP-DS510
1
Problem
Resolution
Reference
The door won’t
lock automatically
when I close it.
● Check if Auto Locking is set. When Manual Locking is set,
touching the
[Touchscreen]
locks the door.
● If the door doesn’t lock automatically when Auto Locking
is set, then the lock has been installed incorrectly.
● The Auto Locking function is not activated when the bat
-
teries are completely discharged. Check if the batteries
are discharged.
Page 18
There is no
response when I
touch the
[Touch-
screen]
.
● Use a pin to press the hole on the front of the Exterior
unit.
● If doing the above does nothing, contact the service
center.
Page 19
Device is having
trouble pairing with
the controller.
● Attempt to move the device to a location closer to the
Controller.
● Remove obstacles or other wireless devices between
device to Controller. Large appliances, mirrors, stone/
brick, and bookshelves or file cabinets located between
the device and the Controller can interfere with commu-
nication. Ensure neither the device nor the Controller are
located near other wireless devices like a Wi-Fi access
point/router.
● Ensure the device is compatible with the Controller.
Page 16
Device was
communicating
with the controller
but is no longer
communicating.
● Check if the power cord/batteries to the device has been
disconnected or if the power switch is in the OFF position.
● Turn the power to the device OFF and then ON. The device
should rejoin the controller automatically.
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