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troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service
professional.
While using your phone, the following messages may
appear:
Message
Try this to solve the problem:
Please insert
SIM card
Ensure that the SIM card is installed
correctly.
Phone lock
When the phone lock feature is
enabled, you must enter the
password you set for the phone.
Enter PIN
When using the phone for the first
time or when the PIN requirement is
enabled, you must enter the PIN
supplied with the SIM card. You can
disable this feature by using the PIN
lock menu.
Enter PUK
Your SIM card is blocked, usually as
a result of entering your PIN
incorrectly several times. You must
enter the PUK supplied by your
service provider.
Message
Try this to solve the problem: