SAMSUNG
Washing Machine Owner
’
s Instructions
11
Troubleshooting
Problems and solutions
The washing machine will not start
•
Make sure the door is firmly closed.
•
Make sure the washing machine is plugged in.
•
Make sure the water source faucet is turned on.
•
Make sure to press the Start/Pause button.
No water or insufficient water supply
•
Make sure the water source faucet is turned on.
•
Make sure the water source hose is not frozen.
•
Make sure the water intake hose is not bent.
•
Make sure the filter on the water intake hose is not clogged.
Detergent remains in the detergent drawer after the wash
program is complete
•
Make sure the washing machine is running with sufficient water pressure.
•
Put the detergents in the inner parts of the detergent drawer(away from the outside edges).
Washing machine vibrates or is too noisy
•
Make sure the washing machine is set on a level surface. If the surface is not level,
adjust the washing machine feet to level the appliance (see page 3).
•
Make sure that the shipping bolts are removed (see page 3).
•
Make sure the washing machine is not touching any other object.
•
Make sure the laundry load is balanced.
The washing machine does not drain and/or spin
•
Make sure the drain hose is not squashed or bent.
•
Make sure the water hose mesh filter is not clogged (ADD THE PAGE NUMBER).
Understanding error messages
Error displayed
Solution
Close the door.
•
Make sure the source water faucet is turned on.
•
Check the water pressure.
•
Clean the debris filter.
•
Make sure the drainage hose is installed correctly.
Laundry load is unbalanced; loosen any tangled laundry.
If only one item of clothing needs washing, such as
a bathrobe or jeans, the final spin result might
be unsatisfactory and an "E4" error message will be shown
in the display window.
•
Check the end of the drain hose is too low.
(Make sure the holder of drain hose in the back is intact)
•
Check the end of the drain hose is submerged in water.
Before contacting After-Sales service:
1.
Try to remedy the problem (See "Troubleshooting" on this page).
2.
Restart the programme to see if the fault is repeated.
3.
If the malfunction persists, call after-sales service and describe the problem.
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