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Before Contacting the After-Sales Service
It always takes a little time to become familiar with a new appliance. If you have any of the problems listed below, try the
solutions given. They may save you the time and inconvenience of an unnecessary service call.
If the above guidelines do not allow you to solve the problem, take a note of:
The model and serial numbers, normally printed on the rear of the system
Your warranty details
A clear description of the problem
Then contact your local dealer or SAMSUNG after-sales service.
Checks/Explanation
• The main lead is not correctly plugged into a wall
socket or the wall socket is not switched on.
• The
On/Standby button has not been pressed.
• The volume has been completely turned down.
• The correct function (TUNER, CD, AUX) has not
been selected.
• You have connected a set of earphones.
• Press the Preset EQ button for 5 seconds in power
‘OFF’(standby), then it is returned the original posi-
tion (RESET)
• The timer has been stopped by pressing Timer
on/off.
• The CD function has not been selected.
• The disc has been inserted face down or is either
dirty or scratched.
• The laser sensor is dirty or dusty.
• The system has not been installed on a flat, horizon-
tal surface.
• Condensation has formed in the player; leave the
system in a warm, airy room for at least one hour.
• The TUNER function has not been selected.
• The radio frequency has not been correctly selected.
• The aerial has been disconnected or is not facing
the right way. Turn it until you find the best orienta-
tion.
• You are in a building that blocks radio waves; you
must use an outside aerial.
Problem
The system does not work
There is no sound
Incase it is not worked, even the action is taken
as above.
The Timer does not work
The compact disc player does not start playing
Reception is poor or no radio stations are
received at all
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