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troubleshooting

 

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03 
TROUBLESHOOTING

troubleshooting

PROBLEM

SOLUTION

The refrigerator 
does not work at all 
or it does not chill 
sufficiently.

•  Check that the power plug is properly connected.
•  Is the temperature control on the display panel set to the correct 

temperature? Try setting it to a lower temperature.

•  Is the refrigerator in direct sunlight or located too near a heat source?
•  Is the back of the refrigerator too close to the wall and therefore keeping air 

from circulating?

The food in the fridge is 
frozen.

•  Is the temperature control on the display panel set to the correct 

temperature? Try setting it to a warmer temperature.

•  Is the temperature in the room very low?
•  Did you store the food with a high water content in the coldest part of the 

fridge? Try moving those items into the body of the fridge instead of keeping 
them in the CoolSelect Zone™ drawer.

You hear unusual 
noises or sounds.

•  Check that the refrigerator is level and stable.
•  Is the back of the refrigerator too close to the wall and therefore keeping air 

from circulating?

•  Was anything dropped behind or under the refrigerator?
•  A “ticking” sound is heard from inside the refrigerator. This is normal and 

occurs because various accessories are contracting or expanding in relation 
to the temperature of the refrigerator interior.

The front corners of 
the appliance are hot 
and condensation is 
occurring.

•  Some heat is normal as anti-condensators are installed in the front corners 

of the refrigerator to prevent condensation.

•  Is the refrigerator door ajar? Condensation can occur when you leave the 

door open for a long time.

Ice is not dispensing.

•  Did you wait for 12 hours after installation of the water supply line before 

making ice?

•  Is the water line connected and the shut-off valve open?
•  Did you manually stop the ice making function? Make sure Ice Type is set to 

Cubed or Crushed.

•  Is there any ice blocked within the ice maker bucket?
•  Is the freezer temperature too warm? Try setting the freezer temperature 

lower.

You can hear water 
bubbling in the 
refrigerator.

•  This is normal. The bubbling comes from the refrigerant coolant liquid 

circulating through the refrigerator.

There is a bad smell in 
the refrigerator.

•  Has a food item spoiled?
•  Make sure that strong smelling food (for example, fish) is wrapped so that it 

is airtight.

•  Clean out your freezer periodically and throw away any spoiled or suspect 

food.

Frost forms on the 
walls of the freezer.

•  Is the air vent blocked? Remove any obstructions so air can circulate freely.
•  Allow sufficient space between the foods stored for efficient air circulation.
•  Is the freezer door closed properly?

Water dispenser is not 
functioning.

•  Is the water line connected and the shut-off valve open?
•  Has the water supply line tubing been crushed or kinked? 

Make sure the tubing is free and clear of any obstruction.

•  Is the water tank frozen because the refrigerator temperature is too low? 

Try selecting a warmer setting on the main display panel.

Содержание RSH7 series

Страница 1: ...or user manual imagine the possibilities Thank you for purchasing a Samsung product To receive a more complete service please register your product at www samsung com register English Free Standing Appliance RSH7 ...

Страница 2: ...anual do not cover all possible conditions and situations that may occur It is your responsibility to use common sense caution and care when installing maintaining and operating your appliance Because these following operating instructions cover various models the characteristics of your refrigerator may differ slightly from those described in this manual and not all warning signs may be applicabl...

Страница 3: ...d the Eco Design Directive 2009 125 EC implemented by Regulation EC No 643 2009 of the European Union For products sold in European Countries only SEVERE WARNING SIGNS FOR TRANSPORTATION AND SITE When transporting and installing the appliance care should be taken to ensure that no parts of the refrigerating circuit are damaged Refrigerant leaking from the pipe work could ignite or cause an eye inj...

Страница 4: ...e heat from stoves room heaters or other appliance Do not plug several appliances into the same WARNING multiple power board The refrigerator should always be plugged into its own individual electrical which has a voltage rating that matched the rating plate This provides the best performance and also prevents overloading house wiring circuits which could cause a fire hazard from overheated wires ...

Страница 5: ...must be grounded You must ground the refrigerator to prevent any power leakages or electric shocks caused by current leakage from the refrigerator Never use gas pipes telephone lines or other potential lightening rods as ground Improper use of the ground plug can result in electric shock If the power cord is damaged have it replaced immediately by the manufacturer or its service agent The fuse on ...

Страница 6: ...erature Never put fingers or other objects into the dispenser hole Failure to do so may cause personal injury or material damage WARNING Do not store volatile or flammable substances such as benzene thinner alcohol ether or LP gas in the refrigerator The storage of any of such products may cause explosions Do not store low temperature sensitive pharmaceuticals products scientific materials or othe...

Страница 7: ...ce agents Children should be supervised to ensure that they do not play with and or climb into the appliance Do not disassemble or repair the refrigerator by yourself You run risk of causing a fire malfunction and or personal injury In case of malfunction please contact your service agents If the appliance generates a strange noise a burning or smell or smoke unplug the power plug immediately and ...

Страница 8: ...the refrigerator Changes or modifications may result in personal CAUTION injury and or property damage Any changes or modifications performed by a 3rd party on this completed appliance is neither covered under Samsung warranty service nor is Samsung responsible for safety issues and damages that result from 3rd party modifications Do not block air holes If the air holes are blocked especially with...

Страница 9: ...oreign matter or dust from the power plug pins But do not use a wet or damp cloth when CAUTION cleaning the plug remove any foreign material or dust from the power plug pins Otherwise there is a risk of fire or electric shock Never put fingers or other objects into the dispenser hole and ice chute It may cause personal injury or material damage Unplug the refrigerator before cleaning and performin...

Страница 10: ...g and installing the appliance care should be taken to ensure that no parts of the refrigerating circuit are damaged When disposing of this product or other refrigerators remove the door door seals door latch so that small children or animals cannot become trapped inside Leave the shelves in place so that children may not easily climb inside Children should be supervised to ensure that they do not...

Страница 11: ...lly defrost your appliance as this will be carried out automatically Temperature rising during the defrost can comply with ISO requirement But if you want to prevent an undue rise in the temperature of the frozen food while defrosting the appliance please wrap the frozen food in several layers of newspaper Any increase in temperature of frozen food during defrosting can shorten its storage life Sa...

Страница 12: ... the refrigerator regularly Dust increases energy consumption Do not set temperature colder than necessary Ensure sufficient air exhaust at the refrigerator base and at the back wall of the refrigerator Do not cover air vent openings Allow clearance to the right left back and top when installing This will help reduce power consumption and keep your energy bills lower ...

Страница 13: ...safety information _13 contents SETTING UP YOUR SIDE BY SIDE REFRIGERATOR 14 OPERATING THE SAMSUNG SIDE BY SIDE REFRIGERATOR 23 TROUBLESHOOTING 29 ...

Страница 14: ...e certainly fix the spacer on the rear of unit when installing the refrigerator It is improving refrigerator performance Assembly Method 1 Take out packed spacer from the lowest guard of the fridge 2 Check assembly location at the rear of Refrigerator like picture 3 Locate spacer assembly location and put spacer on the rear plate of Refrigerator When moving your refrigerator To prevent floor damag...

Страница 15: ...nges are not bent or broken Be careful not to pinch the water tubing and wire harness on the door Place doors on a protected surface to prevent scratching or damage 1 With the Freezer door closed remove the upper hinge cover 1 using a screwdriver and then disconnect the wires by gently pulling them apart 2 2 Remove hinge screws 3 by turning counter clockwise and take off the upper hinge 4 Be caref...

Страница 16: ...igerator where you plan for it to stay it is time to put the doors back on Reattaching the Freezer Door 1 Replace the freezer door by inserting the water line 1 back into the lower corner of the door and then into the hole on the lower hinge 2 Gently pull the water line back down so that it runs straight with no kinks or bends 2 Insert the upper hinge shaft 3 into the hole on the corner of the fre...

Страница 17: ...nge cover 11 on the front of the upper hinge 12 and reattach it with the screw Reattaching the Water Supply Line 1 Insert the water line 2 into the coupler 1 2 The Water Line must be fully Inserted to the center of transparent coupler to prevent water leakage from the dispenser 3 Insert the 2 clips in the install pack and check that each clip holds the line firmly Do not cut the water line Gently ...

Страница 18: ...he doors perfectly even If you need help review the previous section on levelling the refrigerator In the process for adjusting both the doors is the same Open the doors and adjust them one at a time as follows 1 Unscrew the nut 1 from the lower hinge until it reaches the upper end of the bolt 2 When you release the nut 1 make sure that you use the Allen wrench provided 3 to loosen the bolt 2 in a...

Страница 19: ...sounds you hear when the ice maker dumps ice into the bucket are part of normal operation Not dispensing ice for long periods may cause ice clumps in the ice bucket Remove the remaining ice and empty the bucket When ice does not come out Check for any ice stuck in the chute and remove it The first batch of ice cubes may be small due to air in the pipe after connection any air will be purged during...

Страница 20: ...ction Before being used the leakage in these places should be examined Samsung Warranty does not cover WATER LINE INSTALLATION The cost of connection to a water supply is at the customer expense unless included in the delivery charge refer to the delivery agreement with the seller Please contact Plumber or Authorised Installer for the installation if needed If Water leakage occurs due to improper ...

Страница 21: ... does not come out through the line check whether the tap is open Leave the tap open until clean water is running out and any residual matter that built up during manufacturing has been removed Attach the purifier lock clip Hold the purifier lock clip in the appropriate position under the sink for example and fix it tightly into place where to screw Secure the purifier in position Fix the purifier...

Страница 22: ...idual matter inside the water supply line after installing filter 1 Turn ON the main water supply turn OFF the valve to the water supply line 2 Run water through the dispenser until the water runs clear approx 1L This will clean the water supply system and remove air from the lines 3 Additional flushing may be required in some households 4 Open the refrigerator door and make sure there are no wate...

Страница 23: ... refrigerator press the Vacation button When you select vacation button for fridge compartment off display LED of Vacation will be on It is strongly requested to remove foods in the fresh food compartment and do not leave the door open when you select Vacation function CHILD LOCK FUNCTION By pressing the Vacation button and the Fridge button simultaneously for 3 seconds all buttons will be locked ...

Страница 24: ...he Freezer process Press the Fridge button to set your desired temperature After a few seconds the Fridge will begin tracking towards the newly set temperature This will be reflected in the digital display The temperature of the freezer or the refrigerator may rise from opening the doors too frequently or if a large amount of warm or hot food is placed in either side This may cause the digital dis...

Страница 25: ... use the Quick Cool feature with the CoolSelect ZoneTM Quick Cool allows 1 3 canned beverages to cool within 60 min To cancel this function press the Quick Cool button again CoolSelect ZoneTM returns to the previous temperature When Quick Cool ends it returns to the Cool temperature setting Thaw Drips loss and quality deterioration of meats reduces the freshness of foods After Thaw is selected war...

Страница 26: ...ol option food stored in the CoolSelect ZoneTM Drawer should be removed REMOVING THE FREEZER ACCESSORIES Cleaning and rearranging the interior of the freezer is simple 1 Remove the Glass shelf by pulling the shelf out as far as it will go Then gently lift it up and remove it 2 Remove the door bin by holding the door bin with both hands and then gently lift it up 3 Remove the Plastic drawer by pull...

Страница 27: ...p and gently lifting the shelf out of the tabs Ensure that the Z Shelf is fitted as shown in the diagram and not upside down Before removing any accessories make sure that no food is in the way When possible remove the food altogether to reduce the risk of accidents To get the best energy efficiency of this product please leave all selves drawers and baskets on their original position like as illu...

Страница 28: ...ample if you are replacing the water filter in March put the SEP September sticker on the filter to remind you to replace in September Normally filter life is about every 6 months 3 Next remove the fixed cap by turning it counter clockwise 4 Remove the new filter s protective cap and remove the old filter 5 Position and insert the new filter into the filter housing Slowly turn the water filter clo...

Страница 29: ...ng Some heat is normal as anti condensators are installed in the front corners of the refrigerator to prevent condensation Is the refrigerator door ajar Condensation can occur when you leave the door open for a long time Ice is not dispensing Did you wait for 12 hours after installation of the water supply line before making ice Is the water line connected and the shut off valve open Did you manua...

Страница 30: ...30_ troubleshooting circuit diagram ...

Страница 31: ...memo ...

Страница 32: ...inable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should n...

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