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Screen issue
The screen display does not look normal.
Encoded video content may cause the display to appear corrupted in scenes featuring fast moving
objects such as in a sports event or action video.
Low signal level or low picture quality may cause the display to appear corrupted. This does not mean
the product is defective.
A cell phone within a distance of one-meter radius may cause static on analogue and digital products.
The brightness and colour do not look normal.
Go to
Picture
and adjust the screen settings such as
Picture Mode
,
Colour
,
Brightness
and
Sharpness
.
Go to
System
and adjust the
Energy Saving
settings.
Reset the screen settings to the default settings.
Broken lines are displayed on the edges of the screen.
If
Picture Size
is set to
Screen Fit
, change the setting to
16:9
.
Lines (red, green or blue) are displayed on the screen.
These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the
SMART Signage
TV
. Contact a Samsung Service Centre to resolve the issue.
The display looks unstable and then freezes.
The screen may freeze when a resolution other than the recommended resolution is used or if the
signal is not stable. To resolve the issue, change the PC resolution to the recommended resolution.
The screen cannot be displayed in full screen.
A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen.
A video with an aspect ratio different from the product can cause black bars at the top and bottom of
the screen.
Change the screen size setting to full screen on the product or source device.
Sound issue
There is no sound.
Check the connection of the audio cable or adjust the volume.
Check the volume.
