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The problem
Try this!
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programs and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital
channels.
The color is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are connected
to the correct jacks.
Incorrect or loose connections may cause color problems or a blank screen.
The color is poor or the
picture is not bright
enough.
Go to
Picture
and then adjust the
Picture Mode
,
Brightness
,
Sharpness
, and
Color
settings.
•
Settings
Picture
Picture Mode
•
Settings
Picture
Expert Settings
Brightness
•
Settings
Picture
Expert Settings
Sharpness
•
Settings
Picture
Expert Settings
Color
See if
Power Saving Mode
has been enabled.
•
Settings
General
Eco Solution
Power Saving Mode
Try resetting the picture.
•
Settings
Picture
Expert Settings
Reset Picture
There is a dotted line on
the edge of the screen.
Change
Picture Size Settings
to
16:9 Standard
.
•
Settings
Picture
Picture Size Settings
16:9 Standard
The picture is black and
white.
Use a composite cable when you connect AV equipment to the TV.
If you are using the composite cable, connect the video cable (Yellow) to the VIDEO (Yellow /
Green) input port.
Check whether
Grayscale
is set to
On
.
•
Settings
General
Accessibility
Grayscale
The picture won’t display
in full screen.
HD channels will have black bars on either side of the screen when displaying upscaled SD
(4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have
aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
•
Settings
Picture
Picture Size Settings
Picture Size
The
Caption
function
in the TV menu is
deactivated.
When an external device is connected with an HDMI or Component cable, the
Caption
function
is unavailable. Adjust the caption setting on the external device.
Captions appear on the
TV screen.
Turn off the
Caption
function in
Caption Settings
.
•
Settings
General
Accessibility
Caption Settings
Caption
"
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center
for assistance.
"
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
"
If the problem persists, check the signal strength or refer to the external device’s user manual.
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