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Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

Before calling Samsung Customer Service
Center, test your product as follows. If
the problem persists, contact Samsung
Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

Power off both the PC and product.

Disconnect all the cables from the product.

Power on the product.

No Signal

is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode

will briefly be displayed if a mode that exceeds a supported resolution is selected

(refer to Supported Resolutions).

If the screen remains blank, check the PC
system, video controller and cable.

Chapter 11

Содержание QM85D

Страница 1: ...pending on the product and the specifications are subject to change without prior notice to improve the performance Recommended hours of use per day of this product is under 16 hours If the product is used for longer than 16 hours a day the warranty may be void QM85D ...

Страница 2: ...Pre connection Checkpoints 39 Connecting to a PC 39 Connection using the D SUB cable Analog type 39 Connection using a DVI cable Digital type 40 Connection Using an HDMI DVI Cable 40 Connection Using an HDMI Cable 41 Connection Using an DP Cable 41 Connecting to a Video Device 42 Connection Using an HDMI DVI Cable 42 Connection Using an HDMI Cable 43 Connecting to an Audio System 43 Connecting the...

Страница 3: ...74 PIP 75 Triple Screen 77 Four Screen 77 Rotation 78 Rotate Menu 78 Rotate Content 78 Aspect Ratio 78 Screen Protection 79 Pixel Shift 79 Timer 80 Immediate Display 81 Side Gray 81 Message Display 81 Source Info 81 No Signal Message 81 MDC Message 81 Menu Language 82 Reset OnScreen Display 82 System Setup 83 Initial settings System 83 Time 84 Clock Set 84 DST 84 Sleep Timer 84 Power On Delay 84 A...

Страница 4: ...omer Service Center 100 Testing the Product 100 Checking the Resolution and Frequency 100 Check the followings 101 Q A 108 Specifications General 110 PowerSaver 112 Preset Timing Modes 113 Appendix Responsibility for the Pay Service Cost to Customers 116 Not a product defect 116 A Product damage caused by customer s fault 116 Others 116 WEEE 117 Correct Disposal of This Product Waste Electrical El...

Страница 5: ...on VESA DPM and DDC are registered trademarks of the Video Electronics Standards Association Ownership of all other trademarks is attributed to their due owner An administration fee may be charged if either a an engineer is called out at your request and there is no defect in the product i e where you have failed to read this user manual b you bring the unit to a repair Center and there is no defe...

Страница 6: ...bol are prohibited Instructions marked by this symbol must be followed Cleaning Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched Take the following steps when cleaning The following images are for reference only Real life situations may differ from what is shown in the images 1 Power off the product and computer 2 Disconnect the power cord from the produc...

Страница 7: ... single power socket Overheated power sockets may cause a fire Do not touch the power plug with wet hands Otherwise an electric shock may result Insert the power plug all the way in so it is not loose An unsecure connection may cause a fire Connect the power plug to a grounded power socket type 1 insulated devices only An electric shock or injury may result Do not bend or pull the power cord with ...

Страница 8: ...e plug when disconnecting the power cord from the power socket An electric shock or fire may result Installation Warning DO NOT PLACE CANDLES INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES A fire may result Have a technician install the wall mount hanger Installation by an unqualified person can result in an injury Only use approved cabinets Do n...

Страница 9: ...he product Do not install the product in a kitchen or near a kitchen counter Caution Do not drop the product while moving Product failure or personal injury may result Do not set down the product on its front The screen may become damaged When installing the product on a cabinet or shelf make sure that the bottom edge of the front of the product is not protruding The product may fall and become da...

Страница 10: ...connect the power cord Then contact Samsung Customer Service Centre Continued use can result in a fire or electric shock Do not leave heavy objects or items that children like toys sweets etc on top of the product The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury During a lightning or thunderstorm power off the product and remove th...

Страница 11: ...substances have entered the product Then contact Samsung Customer Service Centre Product failure an electric shock or fire may result Caution Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn in or defective pixels Activate power saving mode or a moving picture screen saver if you will not be using the product for an extended period of time _ D...

Страница 12: ...ed from the remote control Place the battery in a location that children or infants cannot reach If children have had the battery in their mouths consult your doctor immediately When replacing the battery insert it with the right polarity Otherwise the battery may become damaged or it may cause fire personal injury or damage due to leakage of the internal liquid Use only the specified standardized...

Страница 13: ...n the image The panel is fragile and can get damaged Lay the product down to handle it as shown in the image the packaging can be used Ensure you use the handles on the back when moving the product 15 mm Do not hold or grasp any area of the product within 15 mm from the front ...

Страница 14: ...and items sold separately may differ from the image shown Checking the Components Components Components may differ in different locations Quick setup guide Warranty card Not available in some locations Regulatory guide Power cord Batteries Not available in some locations Remote Control DP cable Preparations Chapter 02 ...

Страница 15: ...e Used to connect a network box HDMI cable D SUB cable RS232C IN adapter RS232C OUT adapter Stereo cable RCA stereo cable LAN cable External ambient sensor Network Box The RS232C adapter can be used to connect to another monitor using the D SUB 9 pin type RS232C cable Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the product ...

Страница 16: ...oving the panel key left or right when the control menu is not displayed Remote sensor Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled Use the remote control within 7 m to...

Страница 17: ...the panel key Menu Display the OSD menu Move the panel key left to select Menu in the control menu The OSD control screen will appear Move the panel key right to select the desired menu You can select a sub menu item by moving the panel key up down left or right To change settings select the desired menu and press the panel key Home Enter Go to Home mode Move the panel key up to select Home in the...

Страница 18: ...mmended resolution for the DP IN 3 UHD 30Hz port is 1920 x 1080 60 Hz The resolution can be changed to the optimal resolution of 3840 x 2160 30 Hz if required DP IN 2 UHD 60Hz Connects to a PC using a DP cable Obtain sharp picture quality when viewing UHD content at 60Hz DP IN 1 UHD 60Hz DVI IN MAGICINFO IN DVI IN Connects to a source device using a DVI cable or HDMI DVI cable MAGICINFO IN To use ...

Страница 19: ...g device 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on the other end 3 Insert the locking device into the anti theft lock slot at the back of the product 4 Lock the locking device An anti theft locking device can be purchased separately Refer to the user guide provided with your anti theft locking device for detail...

Страница 20: ...t HOME MENU POWER OFF VOL CH MagicInfo Player I QZ 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 SYMBOL 0 PRS 7 TUV 8 WXY 9 MUTE DEL SOURCE CH LIST Power off the product Number buttons Enter the password in the OSD menu Mute the sound Unmuting the sound Press MUTE again or press the volume control VOL button Go to Home Launch Button Display or hide the onscreen display menu or return to the previous menu Power ...

Страница 21: ...isplayPort2 DisplayPort3 Not Available Quickly select frequently used functions Return to the previous menu It sets safe lock function If multiple products are connected through the Video Wall feature press the SET button and enter a product ID using the number buttons Control the product using the remote control Cancel a value that has been set using the SET button and control all connected produ...

Страница 22: ...le A command sent from the remote control pointed at product 1 will be received by both display products 1 and 2 The appearance may differ depending on the product 1 2 IR OUT IR AMBIENT SENSOR IN Controlling more than one display product using an External ambient sensor sold separately A command sent from the remote control pointed at product 1 to which the External ambient sensor is connected wil...

Страница 23: ...the specified wall mount Tilting Angle and Rotation Contact Samsung Customer Service Center for further details To use the product vertically portrait turn it clockwise so that the LED is pointing down A B Figure 1 1 Side view Ventilation Installation on a Perpendicular Wall A Minimum 40 mm B Ambient temperature Under 35 C When installing the product on a perpendicular wall allow at least 40 mm of...

Страница 24: ...l allow at least the space specified above between the product and wall for ventilation and ensure that the ambient temperature is kept below 35 C Dimensions 1 2 3 4 5 Unit mm inches Model name 1 1 2 2 3 4 3 4 5 QM85D 1903 4 74 94 1877 0 73 90 1058 0 41 65 1090 5 42 93 105 1 4 14 All drawings are not necessarily to scale Some dimensions are subject to change without prior notice Refer to the dimen...

Страница 25: ...or assembly are provided Do not use screws that are longer than the standard length or do not comply with the VESA standard screw specifications Screws that are too long may cause damage to the inside of the product For wall mounts that do not comply with the VESA standard screw specifications the length of the screws may differ depending on the wall mount specifications Do not fasten the screws t...

Страница 26: ...e 9600 bps Data bits 8 bit Parity None Stop bit 1 bit Flow control None Maximum length 15 m only shielded type Pin assignment 1 2 3 4 5 6 7 8 9 Pin Signal 1 Detect data carrier 2 Received data 3 Transmitted data 4 Prepare data terminal 5 Signal ground 6 Prepare data set 7 Send request 8 Clear to send 9 Ring indicator ...

Страница 27: ...3 P1 P1 P1 P2 P2 Female Rx Tx Gnd 2 3 5 3 2 5 Tx Rx Gnd STEREO PLUG 3 5ø LAN Cable Pin assignment 1 2 3 4 5 6 7 8 Pin No Standard Color Signal 1 White and orange TX 2 Orange TX 3 White and green RX 4 Blue NC 5 White and blue NC 6 Green RX 7 White and brown NC 8 Brown NC ...

Страница 28: ...J45 Direct LAN cable PC to HUB RJ45 RJ45 MDC HUB P1 P1 P2 P2 Signal P1 P2 Signal TX 1 1 TX TX 2 2 TX RX 3 3 RX RX 6 6 RX Cross LAN cable PC to PC RJ45 P1 P2 Signal P1 P2 Signal TX 1 3 RX TX 2 6 RX RX 3 1 TX RX 6 2 TX ...

Страница 29: ...29 Connection Connection 1 RS232C IN OUT RS232C IN OUT RS232C IN OUT RS232C IN OUT Connection 2 RJ45 RJ45 Connection 3 RS232C OUT RJ45 RS232C IN OUT RS232C IN OUT RS232C IN OUT ...

Страница 30: ... wall mode control 0x5C 0 1 9 Safety Lock 0x5D 0 1 No Command type Command Value range 10 Video Wall On 0x84 0 1 11 Video Wall User Control 0x89 All communications take place in hexadecimals The checksum is calculated by adding up all values except the header If a checksum adds up to be more than 2 digits as shown below 11 FF 01 01 112 the first digit is removed E g Power On ID 0 Header Command ID...

Страница 31: ...a length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x11 ERR ERR A code showing what error has occurred Volume control Function The volume of a product can be adjusted using a PC Viewing volume state Get Volume Status Header Command ID Data length Checksum 0xAA 0x12 0 Setting the volume Set Volume Header Command ID Data length Data Checksum 0xAA 0x12 1 Volume Volume Volume value code to be set on a...

Страница 32: ... DTV 0x21 HDMI1 0x22 HDMI1_PC 0x23 HDMI2 0x24 HDMI2_PC 0x25 DisplayPort DVI_video HDMI1_PC and HDMI2_PC cannot be used with the Set command They only respond to Get commands This model does not support HDMI1 HDMI1_PC HDMI2 and HDMI2_PC ports MagicInfo is only available with models that contain the MagicInfo function RF TV DTV are only available with models that include a TV Ack Header Command ID D...

Страница 33: ...Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 A 0x18 Screen Mode Screen Mode A code that sets the product status Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x18 ERR ERR A code showing what error has occurred Screen size control Function The screen size of a product can be changed using a PC Viewing the screen size Get Screen Size Status Head...

Страница 34: ... CMD Val1 Checksum 0xAA 0xFF 3 A 0x3C PIP PIP A code used to turn the PIP mode of a product on or off Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 A 0x3C PIP ERR A code showing what error has occurred Auto adjustment control PC and BNC only Function Automatically adjust the PC system screen using a PC Viewing auto adjustment state Get Auto Adjustment Status None Settin...

Страница 35: ... Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 A 0x5C ERR ERR A code showing what error has occurred Safety Lock Function PC can be used to turn the Safety Lock function on or off on a product This control is available regardless of whether or not the power is turned on Viewing the safety lock state Get Safety Lock Status Header Command ID Data length Checksum 0xAA 0x5D 0 Enabling or disabli...

Страница 36: ...mand ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 A 0x84 V Wall_ On V Wall_On Same as above Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x84 ERR ERR A code showing what error has occurred Video Wall User Control Function Turn the Video Wall function on or off on the product from your computer Get Video Wall Status Header Command ID Data length Checksum 0xA...

Страница 37: ... 6 0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F 7 0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79 0x7A 0x7B 0x7C 0x7D 0x7E N A 8 0x81 0x82 0x83 0x84 0x85 0x86 0x87 0x88 0x89 0x8A 0x8B 0x8C N A N A N A 9 0x91 0x92 0x93 0x94 0x95 0x96 0x97 0x98 0x99 0x9A 0x9B N A N A N A N A 10 0xA1 0xA2 0xA3 0xA4 0xA5 0xA6 0xA7 0xA8 0xA9 0xAA N A N A N A N A N A 11 0xB1 0xB2 0xB3 0xB4 0xB...

Страница 38: ...00 Set Number Data 1 0x01 2 0x02 99 0x63 100 0x64 Ack Header Command ID Data length Ack Nak r CMD Val1 Val2 Checksum 0xAA 0xFF 4 A 0x89 Wall_Div Wall_SNo Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x89 ERR ERR A code showing what error has occurred ...

Страница 39: ... may damage the product Connect the sound ports correctly left white and right red Check the types of ports at the back of the product you want to connect Connecting to a PC Do not connect the power cable before connecting all other cables Ensure you connect a source device first before connecting the power cable A PC can be connected to the product in a variety of ways Select a connection method ...

Страница 40: ...40 Connection using a DVI cable Digital type DVI IN MAGICINFO IN RGB DVI HDMI AUDIO IN Connection Using an HDMI DVI Cable HDMI IN 1 HDMI IN 2 HDMI IN 3 RGB DVI HDMI AUDIO IN ...

Страница 41: ... DP IN 3 UHD 30Hz on the product and the provided DP cable are designed based on the VESA standards Using a DP cable that is not VESA compliant may cause the product to function improperly Samsung Electronics shall not be held responsible for any issues from using a cable that is not VESA compliant Make sure to use a DP cable that is VESA compliant To use the optimal resolution 3840x2160 60Hz when...

Страница 42: ... differ in different products Press the SOURCE button on the remote control to change the source Connection Using an HDMI DVI Cable Audio will not be enabled if the product is connected to a video device using an HDMI DVI cable To resolve this additionally connect an audio cable to the audio ports on the product and video device Supported resolutions include 1080p 50 60Hz 720p 50 60Hz 480p and 576...

Страница 43: ...rk if an external device that uses an older version of HDMI mode is connected to the product If such a problem occurs ask the manufacturer of the external device about the HDMI version and if out of date request an upgrade Be sure to use an HDMI cable with a thickness of 14 mm or less Be sure to purchase a certified HDMI cable Otherwise the picture may not display or a connection error may occur A...

Страница 44: ...44 Connecting the LAN Cable Connecting parts may differ in different products RJ45 ...

Страница 45: ...lign the holes marked B Attaching the Network box Sold separately If the network box is attached the ports on the back of the product cannot be used The ports that cannot be used include IR OUT RS232C OUT RS232C IN USB RGB IN AUDIO OUT and RGB DVI HDMI AUDIO IN 3 Use screws to secure the network box to the product 4 The network box has been successfully attached ...

Страница 46: ...s version of the operating system or installing software that is not compatible with the operating system provided you will not be able to benefit from technical support and will be charged a fee for a visit from a service technician A product exchange or refund will also not be available MagicInfo Setup Wizard v 1 12 Select Application step 1 MagicInfo Pro LAN WAN based version MagicInfo i Premiu...

Страница 47: ...ian Chinese Traditional Japanese Korean Russian Swedish Turkish Chinese Simplified Portuguese Back B Next N Finish Cancel MagicInfo Setup Wizard v 1 12 Select Screen Type step 4 Landscape Portrait Back B Next N Finish Cancel MagicInfo Setup Wizard v 1 12 Setup Information 1 Application MagicInfo Pro LAN WAN based version 2 Internet Protocol TCP IP IP 192 168 0 102 3 Language English 4 Screen Type ...

Страница 48: ... in Edit Name to obtain optimal picture quality The list can include the following source devices Source devices on the list differ depending on the selected source VCR DVD Cable STB Satellite STB HD STB AV Receiver DVD Receiver Game Camcorder DVD Combo DHR PC DVI PC DVI Devices Available settings in the Picture menu depend on the current source and settings made in Edit Name When connecting a PC ...

Страница 49: ...cified the program will be installed in the default directory path 7 In the displayed Ready to Install the Program window check the directory path to install the program in and click Install 8 Installation progress will be displayed 9 Click Finish in the displayed InstallShield Wizard Complete window Select Launch MDC Unified and click Finish to run the MDC program immediately 10 The MDC Unified s...

Страница 50: ...50 Connecting to MDC Using MDC via RS 232C serial data communications standards An RS 232C serial cable must be connected to the serial ports on the PC and monitor RS232C IN RS232C OUT ...

Страница 51: ...display device and connect the device to the PC Display devices can be connected to each other using a LAN cable Connection using a direct LAN cable Multiple products can be connected using the RJ45 port on the product and the LAN ports on the HUB RJ45 HUB ...

Страница 52: ...52 Connection using a cross LAN cable Multiple products can be connected using the RS232C IN OUT port on the product RS232C OUT RJ45 ...

Страница 53: ...ctures will be displayed as two sub screens Four Screen When the screen of an external device or PC is displayed view pictures from other devices at the same time The pictures will be displayed as three sub screens Multi Screen HOME Multi Screen ENTER E lone Product 비디오 월 Multi Screen The displayed image may differ depending on the model Refer to Multi Screen under the chapter OnScreen Display for...

Страница 54: ...d train stations Select either Video Image or Text depending on the picture mode Video Wall Suitable for environments where videowall display are used Select either Video Image or Text depending on the picture mode Calibration In this mode the brightness color gamma and uniformity settings customized using the color calibration program Advanced Color Management are applied To apply the Calibration...

Страница 55: ... The check mark indicates days you ve selected Time Set the hour and minute Use the number buttons or the up and down arrow keys to enter numbers Use the left and right arrow buttons to change entry fields Volume Set the desired volume level Use the left and right arrow buttons to change the volume level Source Select the input source of your choice Off Timer Set the off timer Off Timer by making ...

Страница 56: ...n The period will be added to the list of holidays Start Set the start date of the holiday End Set the end date of the holiday Edit Select a holiday item and then change the date Delete Delete selected items from the list of holidays Set Applied Timer Set the On Timer and Off Timer to not activate on public holidays Press E to select the On Timer and Off Timer settings you do not want to activate ...

Страница 57: ...57 Network Settings HOME Network Settings ENTER E Network Settings The displayed image may differ depending on the model View the network settings ...

Страница 58: ... I The displayed image may differ depending on the model Change source to MagicInfo Player I MagicInfo Player I publishes and plays a variety of content including created content and multimedia content images videos and audio content from the server or a connected device ...

Страница 59: ... E Device ID Enter the ID number of the product connected to the input cable for input signal reception Range 0 224 Enter the number you want using the number buttons on the remote control PC Connection Cable Select a method to connect to MDC to receive the MDC signal RS232C cable Communicate with MDC via the RS232C stereo cable RJ45 LAN cable Communicate with MDC via the RJ45 cable ...

Страница 60: ...odels may not support the MagicInfo function Video Wall You can activate or deactivate Video Wall To organize a video wall select On Off On Horizontal x Vertical This feature automatically splits a videowall display based on a videowall matrix configuration Enter the videowall matrix The videowall display is split based on the configured matrix The number of vertical or horizontal display devices ...

Страница 61: ...of a display device change the device number and press the E button A maximum of 255 displays can be arranged in Screen Position The Screen Position option is only enabled when Video Wall is set to On To use the function make sure Horizontal x Vertical is configured Format Select how to display images on the videowall display Full Display images in full screen Natural Display images in the origina...

Страница 62: ...62 More settings HOME More settings ENTER E More settings The displayed image may differ depending on the model The picture settings menu appears ...

Страница 63: ...nd schools Select either Video Image or Text depending on the picture mode Terminal Station Suitable for bus terminals and train stations Select either Video Image or Text depending on the picture mode Video Wall Suitable for environments where videowall display are used Select either Video Image or Text depending on the picture mode Calibration In this mode the brightness color gamma and uniformi...

Страница 64: ...re Mode Picture Mode settings Adjustable options Shop Mall Office School Terminal Station Video Wall Video Image Backlight Brightness Contrast Sharpness Color Tint G R Text Backlight Brightness Contrast Sharpness Calibration Backlight When you make changes to Backlight Brightness Contrast Sharpness Color or Tint G R the OSD will be adjusted accordingly You can adjust and store settings for each ex...

Страница 65: ...2800K 16000K White Balance MENU m Picture White Balance ENTER E Picture White Balance The displayed image may differ depending on the model Adjust the color temperature for a more natural picture R Gain G Gain B Gain Adjust each color s red green blue brightness R Offset G Offset B Offset Adjust each color s red green blue darkness Reset Suitable for environments where videowall display are used ...

Страница 66: ...NTER E Picture CalibratedValue The displayed image may differ depending on the model Select whether to apply the brightness color gamma and uniformity settings customized using the color calibration program Advanced Color Management to the Information and Advertisement modes Don t Apply Apply To download the Advanced Color Management program visit www samsung com displaysolutions If Picture Mode i...

Страница 67: ...ormal Off Custom Off The displayed image may differ depending on the model Picture Mode Picture Mode settings Adjustable options Shop Mall Office School Terminal Station Video Wall Video Image Color Tone Digital NR HDMI Black Level Film Mode Auto Motion Plus Dynamic Backlight Text Color Tone Digital NR HDMI Black Level Dynamic Backlight Calibration Dynamic Backlight ...

Страница 68: ...r Tone is disabled Settings can be adjusted and stored for each external device connected to an input on the product Digital NR Reduces the noise of the picture to avoid distracting flickering Off On HDMI Black Level Selects the black level on the screen to adjust the screen depth Low Normal This option is not available if the input source is set to PC Film Mode This mode is suitable to view movie...

Страница 69: ... Auto Motion Plus to Smooth suitable for viewing moving images naturally mode Custom Use to reduce the afterimage and judder as much as you want Blur Reduction Use to reduce the afterimage as much as you want This is only supported if the Auto Motion Plus is set to Custom Judder Reduction Use to reduce the judder as much as you want This is only supported if the Auto Motion Plus is set to Custom R...

Страница 70: ...Reduces the 16 9 picture by 50 Smart View 1 is enabled only in HDMI1 HDMI2 HDMI3 mode Smart View 2 Reduces the 16 9 picture by 25 Smart View 2 is enabled only in HDMI1 HDMI2 HDMI3 mode Wide Enlarges the aspect ratio of the picture to fit the entire screen 4 3 Sets the picture to basic 4 3 mode Do not set your product to 4 3 format for a long time The borders displayed on the left and right or top ...

Страница 71: ...n to select Zoom Position Press the E button 2 Select the Zoom or Position Press the E button 3 Press the u d l r button to move the picture 4 Press the E button If you want to reset the picture to its original position select Reset in the Zoom Position screen The picture will be set to its default position Resolution If the picture is not normal even when the resolution of the graphics card is on...

Страница 72: ... differ depending on the model Coarse Fine Removes or reduces picture noise If the noise is not removed by Fine tuning alone use the Coarse function to adjust the frequency as best as possible Coarse and Fine tune again After the noise has been reduced re adjust the picture so that it is aligned with the Center of screen Position To adjust the PC s screen position if it is not Centered or does not...

Страница 73: ...Selecting Picture Off switches off the screen The volume is not disabled To switch the screen on press any button other than the volume button Reset Picture MENU m Picture Reset Picture ENTER E Picture Reset Picture The displayed image may differ depending on the model Resets your current picture mode to its default settings ...

Страница 74: ...u use the main screen to view a game or karaoke Multi Screen mode supports two UHD resolution screens 3840 x 2160 30 Hz 60 Hz When using this mode screen burn in picture quality degradation may occur Multi Screen Off PIP The picture from the external video source will be in the main screen and the picture from the product will be in the PIP sub picture screen Triple Screen When the screen of an ex...

Страница 75: ...deo source will be in the main screen and the picture from the product will be in the PIP sub picture screen Source You can select a source of the sub picture Screen Size Select a size for the subpicture Position Select a position for the sub picture In double mode you cannot select Position Select Sound Main Sub Select a sound source to enable in PIP mode ...

Страница 76: ...rt3 DisplayPort1 PC DVI HDMI1 HDMI2 HDMI3 DisplayPort2 DisplayPort3 DisplayPort2 PC DVI HDMI1 HDMI2 HDMI3 DisplayPort1 DisplayPort3 DisplayPort3 PC DVI HDMI1 HDMI2 HDMI3 DisplayPort1 DisplayPort2 When a Network box Sold separately is connected Main picture Sub picture PC MagicInfo HDMI1 HDMI2 HDMI3 DisplayPort1 DisplayPort2 DisplayPort3 HDMI1 PC MagicInfo HDMI2 HDMI3 DisplayPort1 DisplayPort2 Disp...

Страница 77: ... the Sub 3 screen in Four Screen mode Select Sound Select a sound source to enable in Four Screen mode Triple Screen Main Sub 1 Sub 2 Screen Size Select Sound Close The displayed image may differ depending on the model Triple Screen When the screen of an external device or PC is displayed view pictures from other devices at the same time The pictures will be displayed as two sub screens Divided sc...

Страница 78: ...lay the menu in portrait mode Rotate Content Rotate the product screen orientation Landscape Display the screen in landscape mode default Portrait Display the screen in portrait mode The Rotate Content feature is not available in Multi Screen mode Aspect Ratio Set the rotated screen to be either full screen or original Full Screen Display the rotated screen in full screen Original Display the rota...

Страница 79: ...ing pixels horizontally or vertically Pixel Shift Off On Horizontal Vertical and Time are enabled only when Pixel Shift is set to On Horizontal Sets how many pixels the screen moves horizontally Vertical Sets how many pixels the screen moves vertically Time Set the time interval for performing the horizontal or vertical movement respectively Available Pixel Shift Settings and Optimum Settings Avai...

Страница 80: ...ime When Clock Set is configured Interval will be enabled Period Start Time and End Time are enabled only when Timer is set to Repeat or Interval Period Specify the time interval to activate the Screen Protection function The option is enabled when Repeat is selected for Timer Start Time Set the start time to activate the screen protection function The option is enabled when Interval is selected f...

Страница 81: ...on sides to protect the screen Off Light Dark Message Display MENU m OnScreen Display Message Display ENTERE Message Display Source Info No Signal Message MDC Message On On On The displayed image may differ depending on the model Source Info Select whether to display the source OSD when the input source changes Off On No Signal Message Select whether to display the no signal OSD when no signal is ...

Страница 82: ...the language setting will only be applied to the onscreen menu display It will not be applied to other functions on your PC Reset OnScreen Display MENU m OnScreen Display Reset OnScreen Display ENTER E OnScreen Display Reset OnScreen Display The displayed image may differ depending on the model This option returns the current settings under OnScreen Display to the default factory settings ...

Страница 83: ...gs that were configured when you first used the product Press the button 1 Language Select your language to start the on screen setup 2 Rotate Menu Select menu display direction depending on the direction of installation Landscape Portrait 3 Network Settings Set the IP settings and then select Next 4 Clock Set Set the current date and time and then select Next 5 Complete Congratulations Setup is c...

Страница 84: ...om one entry field to the next Press E when done You can set the Date and Time directly by pressing the number buttons on the remote control DST Switches the DST Daylight Saving Time function on or off Off On Start Date Set the start date of Daylight Saving Time End Date Set the end date of Daylight Saving Time Time Offset Select the correct time offset your timezone Sleep Timer Automatically shut...

Страница 85: ...ary video source is available If both the primary and secondary input sources are not recognized the display will perform two searches for an active source each search checking the primary and then secondary source If both searches fail the display will return to the first video source and display a message indicating that there is no signal When the Primary Source selection is set to All the disp...

Страница 86: ...om the LFD Synced Power On To turn off the LFD without turning off the PC module select Off Off On Synced Power Off To turn on the PC module without turning on the LFD select Off Off On Power Control MENU m System Power Control ENTER E Power Control Auto Power On PC Module Power Standby Control Network Standby Power Button Off Auto Off Power On Only The displayed image may differ depending on the ...

Страница 87: ...onnected Off The message No Signal will appear if no input signals are detected If No Signal is displayed although a source device is connected check the cable connection If No Signal Message is set to Off the No Signal message does not appear If this is the case set No Signal Message to On On Power saving mode will activate if no input signals are detected Network Standby This feature keeps the n...

Страница 88: ...cklight mode Make sure the Min Backlight setting is lower than the Backlight setting If Eco Sensor is On the display brightness may change become slightly darker or brighter depending on the surrounding light intensity Screen Lamp Schedule The panel brightness is adjusted according to the Screen Lamp Schedule A value closer to 100 makes the panel brighter This option is enabled when Clock Set is c...

Страница 89: ... on the remote or touch a button on product front panel within select hours to prevent overheating Off 4 hours 6 hours 8 hours Temperature Control MENU m System Temperature Control ENTER E System Temperature Control 77 The displayed image may differ depending on the model This function detects the internal temperature of the product You can specify the temperature range that is acceptable The defa...

Страница 90: ... new PIN Reenter the same 4 digits in Enter the PIN again When the Confirm screen disappears press the Close button The product has memorised your new PIN Default password 0 0 0 0 Change PIN MENU m System Change PIN ENTER E System Change PIN The displayed image may differ depending on the model ...

Страница 91: ...ll the menus and buttons of the product and remote control except for the LOCK button on the remote control will be locked by the Safety Lock function To unlock the menus and buttons press the LOCK button and then enter the password default password 0 0 0 0 Button Lock This menu can be used to lock the buttons on the product Only the remote control can control the product if Button Lock is set to ...

Страница 92: ...his option returns the current settings under system to the default factory settings Reset System MENU m System Reset System ENTER E System Reset System The displayed image may differ depending on the model ...

Страница 93: ...DMI Sound MENU m Sound HDMI Sound ENTER E Sound HDMI Sound Sound onVideo Call Speaker Selection Reset Sound AV HDMI Current Source Internal Speaker The displayed image may differ depending on the model Select whether to hear from AV HDMI or PC DVI AV HDMI PC DVI Chapter 09 ...

Страница 94: ...xternal receiver you may hear a sound echo caused by the difference in decoding speed between the products speakers and the speakers attached to your audio receiver If this occurs set the product to External Speaker Internal Speaker External Speaker When you set Speaker Selection to External Speaker the products speakers are turned off You will hear sound through the external speakers only When th...

Страница 95: ...ound MENU m Sound Reset Sound ENTER E Sound Reset Sound The displayed image may differ depending on the model The displayed image may differ depending on the model Reset all sound settings to the factory defaults ...

Страница 96: ...de software all video and audio settings you have made will return to their default settings We advise you to write down your settings so that you can easily reset them after the upgrade Contact Samsung MENU m Support Contact Samsung ENTER E View this information when your product does not work properly or when you want to upgrade the software You can find information regarding our call centers an...

Страница 97: ...a day of your choosing The power is turned on with the specified volume or input source Network Settings View the network settings MagicInfo Player I Change source to MagicInfo Player I MagicInfo Player I publishes and plays a variety of content including created content and multimedia content images videos and audio content from the server or a connected device Go to Home Accessible using the HOM...

Страница 98: ...ays that are connected to form a video wall In addition display part of a whole picture or repeat the same picture on each of the connected multiple displays To display multiple images refer to MDC Help or the MagicInfo user guide Some models may not support the MagicInfo function More settings The picture settings menu appears ...

Страница 99: ...Reset All MENU m Support Reset All ENTER E Support Reset All The displayed image may differ depending on the model This option returns all the current settings for a display to the default factory settings ...

Страница 100: ...n remains blank while the power LED blinks even when the product is correctly connected to a PC perform product testing 1 Power off both the PC and product 2 Disconnect all the cables from the product 3 Power on the product 4 If No Signal is displayed the product is operating normally Checking the Resolution and Frequency Not Optimum Mode will briefly be displayed if a mode that exceeds a supporte...

Страница 101: ...rsion Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings PC is shown in Source when a PC is not connected PC is always shown in Source irrespective of whether or not a PC is connected Screen issue The power LED is off The screen will not switch on Make sure that the power cord is connected No Signal is displayed on the screen Check...

Страница 102: ...t Brightness and Contrast White does not really look white Go to Picture and adjust the White Balance settings There is no image on the screen and the power LED blinks every 0 5 to 1 second The product is in power saving mode Press any key on the keyboard or move the mouse to return to the previous screen The product will turn off automatically Go to System and make sure Sleep Timer is set to Off ...

Страница 103: ...f Picture Size is set to Screen Fit change the setting to 16 9 Lines red green or blue are displayed on the screen These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the monitor Contact a Samsung Service Center to resolve the issue The display looks unstable and then freezes The screen may freeze when a resolution other than the recommended resolution is used or if the si...

Страница 104: ...need to be changed to HDMI If a DVI HDMI cable is used a separate audio cable is required If the product has a headphone port make sure nothing is connected to it Reconnect the power cable to the device and then reboot the device There is static coming from the speakers Check the cable connection Make sure a video cable is not connected to an audio input port Check the signal strength after connec...

Страница 105: ...emote control issue The remote control does not work Make sure that the batteries are correctly in place Check if the batteries are flat Check for power failure Make sure that the power cord is connected Check for any special lighting or neon signs switched on in the vicinity Source device issue A beeping sound is heard when my PC is booting If a beeping sound is heard when your PC is booting have...

Страница 106: ... input source resolution exceeds the maximum resolution of the display To resolve the issue change the PC resolution to a resolution supported on the display There is no sound from the speakers in HDMI mode when a DVI HDMI cable is connected DVI cables do not transmit sound data Make sure to connect the audio cable to the correct input jack to enable audio HDMI Black Level is not functioning prope...

Страница 107: ...Contact your nearest service center to have the product serviced If the sensor light that is on does not flash red when a button is pressed on the remote control the IR sensor may be defective Contact your nearest service center to have the product serviced This function is available only when a source device such as a DVD player and STB is connected to the product via an HDMI RGB signal cable Whe...

Страница 108: ...cy in Monitor Settings Windows 8 Go to Settings Control Panel Appearance and Personalization Display Adjust resolution Advanced Settings Monitor and adjust the frequency in Monitor Settings How can I change the resolution Windows XP Go to Control Panel Appearance and Themes Display Settings and adjust the resolution Windows ME 2000 Go to Control Panel Display Settings and adjust the resolution Win...

Страница 109: ...tings or BIOS SETUP on the PC Windows Vista Set power saving mode in Control Panel Appearance and Personalization Personalize Screen Saver Settings or BIOS SETUP on the PC Windows 7 Set power saving mode in Control Panel Appearance and Personalization Personalize Screen Saver Settings or BIOS SETUP on the PC Windows 8 Set power saving mode in Settings Control Panel Appearance and Personalization P...

Страница 110: ...903 4 x 1090 5 x 105 1 mm 74 94 x 42 93 x 4 14 inches Weight without stand 55 5 kg 122 4 lbs Power Supply AC 100 to 240 VAC 10 60 50 Hz 3 Hz Refer to the label at the back of the product as the standard voltage can vary in different countries Environmental considerations Operating Temperature 32 F 104 F 0 C 40 C Humidity 10 80 non condensing Storage Temperature 4 F 113 F 20 C 45 C Humidity 5 95 no...

Страница 111: ...s does not affect product performance This device is a Class A digital apparatus Recommendation EU Only Hereby Samsung Electronics declares that this Monitor is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The official Declaration of Conformity may be found at www samsung com displaysolutions go to Support Search Product Support and enter the m...

Страница 112: ...the product is connected to a PC with a power saving function PowerSaver Normal Operation Power saving mode SOG Signal Not Support the DPM Mode Power off Rating Typical Max Power Indicator Off Blinking On Power Consumption 450 W 375 W 495 W 0 5 W 0 5 W The displayed power consumption level can vary in different operating conditions or when settings are changed SOG Sync On Green is not supported To...

Страница 113: ...DisplayPort2 Maximum resolution 1920 x 1080 60 Hz 3840 x 2160 30 Hz HDMI1 HDMI2 HDMI3 DisplayPort3 Maximum Pixel Clock 148 5 MHz Analog Digital 533 MHz DisplayPort 297 MHz HDMI The screen will automatically be adjusted if a signal that belongs to the following standard signal modes is transmitted from your PC If the signal transmitted from the PC does not belong to the standard signal modes the sc...

Страница 114: ...VESA 640 x 480 31 469 59 940 25 175 VESA 640 x 480 37 861 72 809 31 500 VESA 640 x 480 37 500 75 000 31 500 VESA 800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 800 x 600 48 077 72 188 50 000 VESA 800 x 600 46 875 75 000 49 500 VESA 1024 x 768 48 363 60 004 65 000 VESA 1024 x 768 56 476 70 069 75 000 VESA 1024 x 768 60 023 75 029 78 750 VESA 1152 x 864 67 500 75 000 108 000...

Страница 115: ...1280 x 1024 79 976 75 025 135 000 VESA 1366 x 768 47 712 59 790 85 500 VESA 1440 x 900 55 935 59 887 106 500 VESA 1600 x 900 60 000 60 000 108 000 VESA 1680 x 1050 65 290 59 954 146 250 VESA 1920 x 1080 67 500 60 000 148 500 VESA 2560 x 1440 88 787 59 951 241 500 VESA 3840 x 2160 133 313 59 997 533 250 CEA 3840 x 2160 133 313 59 997 533 250 ...

Страница 116: ...am If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling or wrong repair If a product damage is ...

Страница 117: ...s for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should not be mixed with other commercial wastes for disposal Correct disposal of batteries in this product Applicable in countries with separate collection systems This marking on the battery manual or packaging i...

Страница 118: ...ern is disabled Enabling the anti screen burn in pattern On the remote control press 2 2 7 CH 0 If the remote control sensor blinks twice the pattern is enabled When the screen is turned off the anti screen burn in pattern will operate for two hours Keeping the anti screen burn in pattern on requires extra power consumption What is afterimage burn in Afterimage burn in should not occur when the LC...

Страница 119: ... OZ348 UA102 21 10 20 30 Type 1 Type 2 Avoid combinations of a text color and background color of contrasting brightness Brightness refers to the lightness or darkness of a color which varies depending on the amount of light emitted Avoid using grey as it may contribute to afterimage burn in Avoid using colors of contrasting brightness black and white grey FLIGHT TIME OZ348 20 30 FLIGHT TIME OZ348...

Страница 120: ...g LLC in the United States and other countries Open Source License Notice In the case of using open source software Open Source Licences are available on the product menu Open Source License Notice is written only English For information on the Open Source License Notice contact the Samsung Customer Center or send email to oss request samsung com ...

Страница 121: ...sh rate Vertical frequency is measured in Hz E g 60Hz refers to a single image being displayed 60 times in one second Horizontal Frequency____ The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle The reciprocal number of a horizontal cycle is called horizontal frequency Horizontal frequency is measured in kHz Source____ Input source ref...

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