background image

Video Apps problems (Youtube etc)

 

Change the DNS to 8.8.8.8. Select 

 >   

Settings

 > 

General

 > 

Network

 > 

Network Status

 > 

IP Settings

 > 

DNS setting

 > 

Enter manually

 > 

DNS Server

 > enter 8.8.8.8 > 

OK

.

 

Reset by selecting 

 >   

Settings

 > 

Support

 > 

Self Diagnosis

 > 

Reset Smart Hub

.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can 
remotely:

 

Diagnose your TV

 

Adjust the TV settings for you

 

Perform a factory reset on your TV

 

Install recommended firmware updates

How does Remote Support work?

You can easily get Samsung Remote Support service for your TV:

1. 

Call the Samsung Contact Centre and ask for remote support.

2. 

Open the menu on your TV and go to the 

Support

 section. (

 >   

Settings

 > 

Support

)

3. 

Select 

Remote Management

, then read and agree to the service agreements. When the PIN screen 

appears, provide the PIN number to the technician.

4. 

The technician will then access your TV.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and 
optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go 
to 

 >   

Settings

 > 

General

 > 

Eco Solution

 > 

Ambient Light Detection

.

 

If the screen is too dark while you are watching TV in a dark environment, it may be due to the 

Ambient 

Light Detection

 function.

 

The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease 
picture brightness.

English - 17

Содержание QA65Q60RAW Series

Страница 1: ...Thank you for purchasing this Samsung product To receive more complete service please registeryour product at www samsung com Model Serial No USER MANUAL ...

Страница 2: ...download the manuals and see its contents on your PC or mobile device Learning the e Manual s assistance functions Some menu screens cannot be accessed from the e Manual Search Select an item from the search results to load the corresponding page Index Select a keyword to navigate to the relevant page The menus may not appear depending on the geographical area Recent pages Select a topic from the ...

Страница 3: ...ing these slots and openings must never be blocked or covered Do not place this apparatus in a confined space such as a bookcase or built in cabinet unless proper ventilation is provided Do not place this apparatus near or over a radiator or heat register orwhere it is exposed to direct sunlight Do not place vessels vases etc containing water on this apparatus as this can result in a fire or elect...

Страница 4: ...h or low temperatures high humidity chemical substances orwhere it will operate 24 hours a day such as in an airport a train station etc Failure to do so may lead to serious damage to your TV Use only a properly grounded plug and wall outlet An improper ground may cause electric shock or equipment damage Class l Equipment only To turn off this apparatus completely disconnect it from the wall outle...

Страница 5: ...te 10 Pairing the TV to the Samsung Smart Remote 11 Installing batteries into the Samsung Smart Remote 11 04 Running the Initial Setup Using the TV Controller 12 05 Connecting to a Network Network Connection Wireless 13 Network Connection Wired 13 Mobile Network 14 06 Troubleshooting and Maintenance Troubleshooting 15 What is Remote Support 17 Eco Sensor and screen brightness 17 Caring for the TV ...

Страница 6: ...er Cable x 4 Wall Mount Adapter Depending on the model COMPONENT IN AV IN Adapter Not available in some locations The items colours and shapes may vary depending on the models Cables not included can be purchased separately Check for any accessories hidden behind or in the packing materials when opening the box Warning Screens can be damaged from direct pressure when handled incorrectly We recomme...

Страница 7: ...wall mount on your own You can install yourwall mount on a solid wall perpendicular to the floor Before attaching the wall mount to surfaces other than plaster board contact your nearest dealer for additional information If you install the TV on a ceiling or slanted wall it may fall and result in severe personal injury Standard dimensions forwall mount kits are shown in the table on the next page ...

Страница 8: ...ct damage or personal injury when a non VESA or non specified wall mount is used orwhen the consumer fails to follow the product installation instructions Do not mount the TV at more than a 15 degree tilt Always have two people mount the TV onto a wall For 82 inch or larger models have four people mount the TV onto a wall Providing properventilation foryour TV When you install your TV maintain a d...

Страница 9: ...urniture and the television set to a suitable support Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture Educating children about the dangers of climbing on furniture to reach the television set or its controls If you are retaining and relocating the television set that you are replacing with this new set you should ap...

Страница 10: ...ck controls appear Using these controls you can control the media content that is playing Smart Hub Returns to the Home Screen VOL Volume Move the button up or down to adjust the volume To mute the sound press the button When pressed for1 second or more the Accessibility Shortcuts menu appears CH Channel Move the button up or down to change the channel To see the Guide or Channel List screen press...

Страница 11: ...ons labelled and as shown in the figure on the left simultaneously for 3 seconds or more Installing batteries into the Samsung Smart Remote To install the batteries push the rear cover open in the direction of the arrow at the bottom of the illustration and then insert the batteries as shown in the figure Make sure that the positive and negative ends are facing in the correct direction Close the r...

Страница 12: ...s running Android 6 0 or higher or iOS 10 or higher Noise may occur temporarily when the TV communicates with mobile devices You can also start the Initial Setup using the TV s menu Settings General Reset Follow the instructions displayed on the Initial Setup screen and configure the TV s basic settings to suit your viewing environment Using the TV Controller You can turn on the TV with the TV Con...

Страница 13: ...e Internet using a standard access point or modem Wireless IP access point or modem with a DHCP Server LAN Cable Not Supplied The LAN Port on the Wall Network Connection Wired Connect your TV to the network using a LAN cable The TV will not be able to connect to the Internet if your network speed is below10 Mbps Use Cat7 STP Type cable for the connection Shielded Twisted Pair English 13 ...

Страница 14: ...ely and is not available from Samsung If you have any problems using online services please contact your Internet service provider When you use a large mobile dongle Data Card USB devices may not work properly due to interferences among the USB ports or the wireless network may not work properly due to interferences from the peripherals and surroundings In this case use a USB extension cable to co...

Страница 15: ...t with the remote control If the TV turns on refer to The remote control does not work There is no picture video sound or a distorted picture video sound from an external device or Weak or No Signal is displayed on the TV oryou cannot find a channel Make sure the connection to the device is correct and that all cables are fully inserted Remove and reconnect all cables connected to the TV and the e...

Страница 16: ...s are lost after 5 minutes The TV is in the Retail Mode Change the Usage Mode in the General Menu to Home Mode Settings General System Manager Usage Mode Home Mode Intermittent Wi Fi Make sure the TV has a network connection Settings General Network Network Status Make sure the Wi Fi password is entered correctly Check the distance between the TV and the modem or access point The distance should n...

Страница 17: ...port 2 Open the menu on your TV and go to the Support section Settings Support 3 Select Remote Management then read and agree to the service agreements When the PIN screen appears provide the PIN number to the technician 4 The technician will then access your TV Eco Sensor and screen brightness Eco Sensor adjusts the brightness of the TV automatically This feature measures the light in your room a...

Страница 18: ...ause a failure fire or electric shock To clean the screen turn off the TV then gently wipe away smudges and fingerprints on the panel with a micro fiber cloth Clean the body or panel of the TV with a micro fiber cloth dampened with a small amount of water After that remove the moisture with a dry cloth While cleaning do not apply strong force to the surface of the panel because it can damage the p...

Страница 19: ...ution 3840 x 2160 3840 x 2160 Screen Size Measured Diagonally 138 cm 163 cm Sound Output 20 W 20 W Dimensions W x H x D Body With stand 123 72 x 71 35 x 5 87 cm 123 72 x 79 09 x 26 39 cm 145 61 x 83 66 x 5 92 cm 145 61 x 91 70 x 32 28 cm Weight Without Stand With Stand 18 6 kg 18 9 kg 26 0 kg 26 4 kg Model Name QA75Q60R QA75Q65R QA82Q60R QA82Q65R Display Resolution 3840 x 2160 3840 x 2160 Screen S...

Страница 20: ...out the power supply and more information about power consumption refer to the label rating attached to the product You can see the label rating attached to the back of the TV For some models you can see the label rating inside the cover terminal Decreasing power consumption When you shut the TV off it enters Standby mode In Standby mode it continues to draw a small amount of power To decrease pow...

Страница 21: ...th other household waste at the end of theirworking life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources For more information on safe disposal and recycling visit ourwebsite www samsung com in or contact our Helpline ...

Страница 22: ...This page is intentionally left blank ...

Страница 23: ...ymobile jp jp support INDIA 1800 40 SAMSUNG 1800 40 7267864 Toll Free www samsung com in support NEPAL 16600172667 Toll Free for NTC Only 9801572667 www samsung com in support BANGLADESH 09612300300 08000300300 Toll free www samsung com in support SRI LANKA 9411SAMSUNG 94117267864 94117540540 94115900000 www samsung com in support EGYPT 08000 7267864 16580 www samsung com eg support ALGERIA 3004 w...

Страница 24: ... 800 2550 REUNION 0262 50 88 80 ANGOLA 917 267 864 ZIMBABWE 0808 0204 MOZAMBIQUE 847267864 NIGERIA 0800 726 7864 www samsung com africa_en support GHANA 0800 100 077 COTE D IVOIRE 8000 00 77 www samsung com africa_fr support SENEGAL 800 00 0077 CAMEROON 67095 0077 KENYA 0800 545 545 www samsung com support UGANDA 0800 300 300 TANZANIA 0800 780 089 RWANDA 9999 BURUNDI 200 DRC 499999 SUDAN 1969 ...

Отзывы: