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Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solution. Also review the Troubleshooting
Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/support or call Samsung customer
Service at 1-800-SAMSUNG(1-800-726-7864).
Issues
Solutions and Explanations
Flickering and Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to
disable some of its energy efficient features like the
Eco Sensor
or the
Energy Saving
feature. If you follow below step with your remote, you can turn these features off or on.
y
Energy saving
:
User Menu
→
System
→
Eco Solution
→
Energy Saving
y
Eco Sensor
:
User Menu
→
System
→
Eco Solution
→
Eco Sensor
Component Connections / Screen
Color
If you find that the color on your Samsung television’s screen is not correct or black and
white, first run a Self Diagnosis on the TV to make sure there are no device issues.
y
Self Diagnosis : User Menu
→
Support
→
Self Diagnosis
→
Picture Test
If the problem does not appear in the Test Picture, try making sure :
y
Your connections are all consistent. For example, if you’ve used the AV In jack on
your TV, make sure you have used the AV Out jack on your video source.
y
You have connected your devices to the correct jacks. For example, if you use the
Component jacks, labeled Pb, Pr, and Y, to connect your TV and video source, make sure
you have connected the blue Pb jack on the video source to the blue Pb jack on the TV,
the red Pr jack on the source to the red Pr jack on the TV, and the yellow Y jack on video
source to the yellow Y jack on the TV..
Screen Brightness
If you find that the colors on your Samsung TV are correct but just a little too dark or
bright, try adjusting the following settings in the Picture option of the Main menu:
y
Cell Light
,
Contrast
,
Brightness
,
Sharpness
,
Color
,
Tint
and so on.
Unwanted Powering Off
If your Samsung TV appears to turn off by itself, there may be an issue with either your
Timer settings or your Eco friendly
No Signal Power Off
feature.
First make sure the
Sleep Timer
is not accidentally set. The sleep timer turns the TV off
after a certain period of time.
y
Sleep Timer
:
User Menu
→
System
→
Time
→
Sleep Timer
If the
Sleep Timer
is not activated, you may have engaged the
No Signal Power Off
or
Auto Power Off
feature.
y
No Signal Power Off
:
User Menu
→
System
→
Eco Solution
→
No Signal Power Off
y
Auto Power Off
:
User Menu
→
System
→
Eco Solution
→
Auto Power Off
Trouble Powering On
Before you turn the TV on, find the red light on the right or left bottom of your TV.
Press the power button on the TV or remote and the light should blink about 5
times before the TV turns on.
If you find that you are having trouble powering on your Samsung television, there are a
number of things to check before making a call to the service department.
y
If you happen to be using the TV as a monitor and the stand-by light only blinks for a few
seconds when you press the power button, your PC is in sleep mode. To take your PC out of
sleep mode, press a key on your keyboard or move the mouse. Then try turning your TV on.
If you’re sure your power cord, remote control, and PC are functioning properly, you may
be having a cable issue. If you have a cable or satellite box, your TV may appear to be off
because the cable or satellite box is not outputting a signal. To test the signal output of your
cable or satellite box, press the guide or info button on the cable or satellite box remote
control. If the screen displays the guide or info data, the problem is caused by the box.
Cannot Find a Channel
• Re-run
Setup
(Go to
Menu - System - Setup)
or run
Auto Program
. (Go to
MENU
-
Channel - Auto Program).
✎
For detailed troubleshooting information, watch the troubleshooting videos at www.samsung.com/spsn
[PE490-ZA]BN68-03981A -ENG.indb 18
2012-03-30 �� 5:41:04
