OfficeServ 12 General Description Guide/Ed.01
CHAPTER 4. Business Feature Package
© SAMSUNG Electronics Co., Ltd.
Page 4-21
1.1.58 Music on Hold-Sources
The OfficeServ 12 provides for up to four different types of Music on Hold source
including silence or ‘NONE’ as listed below :
None
: No audio is played to the listener
Tone
: A tone is repeated at a programmable interval
External source
: An external source connected to a MISC module, such as a digital
announcer or radio, is played to the listener.
Voicemail Sound File
: If the OfficeServ 12 system connect with SVM-400, up to 100
custom recorded sound files from the SVM-400 can be used for MOH sources.
For information on creating the sound files see SVM-400 System Administrator
Manual-Recording greeting by number. If you select this option be advised that each
VMMOH source requires a dedicated SVM-400 port/channel.
1.1.59 Operator Group
The operator group can contain 10 stations to answer incoming calls. Calls to this
group can be set for distributed, sequential or unconditional ringing. Operators can
use the In/Out of Group feature to meet flexible operator requirements.
Operator groups are selectable per ring plan.
1.1.60 Overflow
OPERATOR
When calls ringing a operator group go unanswered, they can overflow to another
destination after a programmed period of time. The operator group has its own timer.
The overflow destination can be a station or station group.
STATION GROUP
When calls ringing a station group go unanswered, they can overflow to another
destination after a programmed period of time. Each station group has its own timer.
The overflow destination can be a station or station group.
1.1.61 Override Code
This feature allows users to make emergency outside calls from a station that has a
forced code such as Account code or authorization code enabled but without
requiring them to enter a forced code. The basis of this feature is an override code
table containing 8 entries of up to 14 digits each. The OfficeServ 12 will examine
digits that are dialed from a station to see if they match any entry in the Emergency
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