English 31
Tr
ouble
shoo
ting
Problem
Cause
Action
The thaw function
does not work.
The oven may not work,
too much food is being
cooked, or improper
cookware is being used.
Put one cup of water in a
microwave-safe container
and run the microwave
for 1-2 minutes to check
whether the water is heated.
Reduce the amount of food
and start the function again.
Use a cooking container with
a flat bottom.
The interior light
is dim or does not
turn on.
The door has been left
open for a long time.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door or
press the "
Cancel
" button.
The interior light is
covered by foreign matter.
Clean the inside of the oven
and check again.
A beeping sound
occurs during
cooking.
If the Auto Cook function
is being used, this beeping
sound means it’s time to
turn over the food during
thawing.
After turning over the food,
press the
Start
button again
to restart operation.
The oven is not
level.
The oven is installed on an
uneven surface.
Make sure the oven is
installed on flat, stable
surface.
There are sparks
during cooking.
Metal containers are used
during the oven/thawing
functions.
Do not use metal containers.
When power is
connected, the oven
immediately starts
to work.
The door is not properly
closed.
Close the door and check
again.
Problem
Cause
Action
There is electricity
coming from the
oven.
The power or power socket
is not properly grounded.
Make sure the power and
power socket are properly
grounded.
There is water
dripping.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
Steam leaks from
the door.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
There is water left
in the oven.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
The brightness
inside the oven
varies.
Brightness changes
depending on power
output changes according
to function.
Power output changes
during cooking are not
malfunctions. This is not an
oven malfunction.
Cooking is finished,
but the cooling fan
is still running.
To ventilate the oven, the
cooling fan continues to
run for about 5 minutes
after cooking is complete.
This is not an oven
malfunction.
Pressing the +30sec
button operates the
oven.
This happens when the
oven was not operating.
The microwave oven is
designed to operate by
pressing the +30 sec button
when it was not operating.
NQ50K3130BS_EU_DG68-00523K-00_EN.indd 31
4/15/2016 11:51:49 AM
