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Chapter 5.

Troubleshooting

Recovering after a Backup

You can recover your computer after you have backed up your

computer to a separate drive or external storage device.

Backing up

To back up your computer to an external storage device,

connect the external storage device and select the relevant

drive.

Click

Backup

in the Recovery Home screen.

Select the drive to save and click

Backup.

You cannot select a DVD drive.

Select the drive

to save to.

The backup process is performed based on the instructions.

Recovering/Backing up the Computer

(Optional)

Содержание NP900X3D-A02US

Страница 1: ...User Guide ...

Страница 2: ...etwork 66 Wireless Network Optional 68 Mobile broadband Wireless WAN Optional 69 Using the TPM Security Device Optional 78 Using the Multimedia App Optional 82 Samsung Software Update 83 Diagnosing the Computer Status and Troubleshooting Chapter 4 Settings and Upgrade 85 BIOS Setup 87 Setting a Boot Password 90 Changing the Boot Priority 91 Battery Chapter 5 Troubleshooting 96 Recovering Backing u...

Страница 3: ...Before You Start 3 Safety Precautions 6 Proper Posture During Computer Use 21 Overview 24 Turning the Computer On and Off 30 Chapter 1 Getting Started ...

Страница 4: ...epresentative model of each series and may differ from the actual appearance of the product This guide decribes procedures for using both the mouse and the touchpad This manual has been written for the Windows 8 operating system The descriptions and figures may differ depending on the installed operating system The User guide supplied with this computer may vary depending on your model Using the s...

Страница 5: ...al may be reproduced or transmitted in any form or by any means electronic or mechanical without the consent of Samsung Electronics Co Ltd The information in this document is subject to change without notice due to improving the performance of the product Samsung Electronics shall not be liable for any data loss Please take care to avoid losing any important data and backup your data to prevent an...

Страница 6: ...city due to the difference in capacity calculation E g For a 80GB HDD Windows represents the capacity as 74 5GB 80x1 000x1 000x1 000 byte 1 024x1 024x1 024 byte 74 505GB In addition the capacity representation in Windows may be even smaller because some programs such as Recovery may reside in a hidden area of the HDD About Memory Capacity Representation The memory capacity reported in Windows is l...

Страница 7: ... time This increases the risk that a malfunction or damage to the product will occur Be careful that people are not exposed to the computer s ventilator adapter etc as they generate heat over a long period of time when your PC is powered on Exposing a part of your body close to the heat from the vent or AC adapter for long periods of time may cause a burn Avoid blocking the vent at the bottom or s...

Страница 8: ... bend the power cord excessively or do not place a heavy object over the power cord It is especially important to keep the power cord out of reach of infants and pets If the cord is damaged it may cause electric shock or fire Power Related The power plug and wall outlet figures may differ depending on the country specifications and the product model Do not touch the main plug or power cord with we...

Страница 9: ...re AC Adapter Usage Precautions Connect the power cord to the AC adapter firmly Otherwise there is a danger of fire due to an incomplete contact Use only the AC adapter supplied with the product Using another adapter may cause the screen to flicker Do not place heavy objects on top of or step onto the power cord or AC adapter to avoid damaging the power cord or AC adapter If the cord is damaged th...

Страница 10: ...utions Do not use the computer in a badly ventilated location such as on bedding on a pillow or cushion etc and do not use it in a location such as a room with floor heating as it may cause the computer to overheat Take care that the computer vents on the side or the bottom are not blocked especially in these environments If the vents are blocked the computer may overheat and it may cause a comput...

Страница 11: ...t the product or battery or put the product or battery into a fire Do not put or use the product or battery in a hot location such as a sauna inside a vehicle exposed to the heat and so on There is a danger of an explosion or fire Take care not to allow metal objects such as a key or clip to touch the battery terminal metal parts If a metal object touches the battery terminals it may cause excessi...

Страница 12: ...If your notebook is an external removable battery type remove the external battery There is a danger of electric shock or damage to the product Do not connect a phone line connected to a digital phone to the modem There is a danger of a electric shock fire or damage to the product Donotplaceanycontainerfilledwithwateror chemicalsoverornearthecomputer If water or chemicals enter the computer this m...

Страница 13: ...lectric shock When removing the RTC Real Time Clock battery keep it out of the reach of children as they could touch and or swallow it There is a danger of choking If a child has swallowed it contact a doctor immediately Avoid direct sunlight when the computer is in an air tight location such as inside a vehicle There is a danger of a fire hazard The computer may overheat and also present opportun...

Страница 14: ...her items such as the adapter mouse books etc take care not to press anything against the notebook computer If a heavy object is pressed against the notebook computer a white spot or stain may appear on the LCD Therefore take care not to apply any pressure to the notebook In this case place the notebook computer in a separate compartment away from other objects Before upgrading the computer be sur...

Страница 15: ...osal method may differ depending on your country and region Dispose of the used battery in an appropriate way Do not throw or disassemble the battery and do not put it into water This may cause an injury fire or explosion Use only a battery authorized by Samsung Electronics Failure to do so may cause an explosion Avoid contact with metal objects such as car keys or clips when keeping or carrying a...

Страница 16: ...he computer temperature increases there is a danger of burning yourself Connect only permitted devices to the connectors or ports of the computer Failure to do so may cause electric shock and fire Close the LCD panel only after checking if the notebook computer is turned off The temperature may rise and cause overheating and deformation of the product Do not press the Eject Button while the CD ROM...

Страница 17: ...perclip should not be used while the disk is in motion Make sure to use the emergency disk eject method only when the Optical Disk Drive has stopped There is a danger of injury Do not place your face close to the Optical Disk Drive tray when it is operating There is a danger of injury due to an abrupt ejection Check CDs for cracks and damage prior to use It may damage the disc and cause problems w...

Страница 18: ...ger of an accident Be sure to use an authorized Samsung Electronics service center To connect a device that is not manufactured or authorized by Samsung Electronics inquire at your service center before connecting the device There is a danger of damaging the product Security and Movement Related When moving the product turn the power off and separate all connected cables first The product might be...

Страница 19: ...elf The data may be lost when an external impact is applied to the disk while disassembling or assembling the computer The data may be lost when the computer is turned off or reset by a power failure while the hard disk drive is operating The data may be lost and irrecoverable due to a computer virus infection The data may be lost if the power is turned off while running a program Sudden impact or...

Страница 20: ... power outlet If the plug pins are not inserted into the center of the holes the plug pins are only inserted up to half their length In this case reconnect the power plug You have to insert the power plug into the outlet when the power indicator LED of the power outlet is lit green If the power is connected properly the power indicator LED remains green Otherwise the power indicator LED is turned ...

Страница 21: ...port of the computer Auto Adapter In flight Cigar Socket Cigar Plug DC Plug When Using the Airplane Charging Coverter Depending on the airplane you have to use the auto adapter and charging converter Connect the airplane charging converter optional to the auto adapter optional and then insert the airplane power input jack into the power outlet Charging Converter 1 Connect this end to the auto adap...

Страница 22: ...Posture Adjust the heights of desks and chairs appropriate to your height The heights are to be adjusted so that your arm forms a right angle when you place your hand over the keyboard while sitting down on a chair Adjust the height of the chair so that your heels are comfortably placed on the floor Do not use the computer while you are lying down but only while you are sitting down Do not use the...

Страница 23: ...before using the computer When entering contents printed on a paper into the computer use a static paper holder so that the height of the paper is almost equal to that of the monitor Hand Position Keep your arm at a right angle as shown by the figure Keep the line from your elbow to your hand straight Do not place your palm over the keyboard while typing Do not hold the mouse with excessive force ...

Страница 24: ...n Please check the equalizer default setting before first usage To prevent possible hearing damage do not listen at high volume levels for long periods Use Time Break Time Take a break for 10 minutes or more after a 50 minute period when working for more than one hour Illumination Do not use the computer in dark locations The illumination level for computer use must be as bright as for reading a b...

Страница 25: ...ll pictures and record video You can take a picture or make a movie using the Charms Start Camera 2 Camera operating indicator This indicates the camera operating status 3 LCD The screen images are displayed here 4 Status indicators and sensors Optional Shows the operating status of the computer The corresponding operating LED is lit when the corresponding function operates 5 Power Button Power Bu...

Страница 26: ...ange When the battery is being charged Off When the computer is running on battery power without being connected to AC adapter 2 Illumination Sensor Optional This sensor detects the ambient illumination of the PC If the ambient illumination becomes dark the LCD becomes dimmer and the keyboard backlight is lit On the contrary if the ambient illumination becomes brighter the LCD becomes brighter and...

Страница 27: ...adapter optional 4 Ear set headset Jack This is the jack for connecting an ear set or headset 5 USB Port You can connect USB devices to the USB port such as a keyboard mouse digital camera etc For 15 inch models 1 3 2 1 Multi Card Slot A card slot supports multi cards 2 Monitor Port A port used to connect a monitor TV or projector supporting a 15pin D SUB interface You can connect a VGA adapter op...

Страница 28: ...es You can turn the Chargeable USB function ON OFF by selecting the Settings Power Management USB Charging option Optional 1 DC Jack A jack to connect the AC adapter that supplies power to the computer 2 Chargeable USB 3 0 Port This is a chargeable USB port that can be used to connect and charge a USB device When the AC adapter is connected it may be inconvenient to use the USB port In this case p...

Страница 29: ... function ON OFF by selecting the Settings Power Management USB Charging option Optional 1 DC Jack A jack to connect the AC adapter that supplies power to the computer 2 Chargeable USB 2 0 Port This is a chargeable USB port that can be used to connect and charge a USB device When the AC adapter is connected it may be inconvenient to use the USB port In this case purchase and use a USB extension ca...

Страница 30: ...For more information refer to About the function to cut the power supply to the internal battery in the Safety Precautions The location of the Emergency Battery Hole may differ depending on the model 2 Speaker A device used to generate sound If you replace the bottom of the product the model name serial number and some logos etched into the bottom of the product will no longer be there For more in...

Страница 31: ...ation procedures according to the instructions on the screen to use the computer Adjusting the screen brightness When the computer runs on battery power the LCD brightness is automatically set to low Press the key combination to increase the screen brightness 1 The Charms menu appears when you place your mouse pointer at the edge of the top or bottom right of the screen Alternatively if you place ...

Страница 32: ...to the procedures for the purchased operating system Save all your data before clicking on Shut down 1 The Charms menu appears when you place your mouse pointer at the edge of the top or bottom right of the screen 2 Click Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Power Shut down If you want to power off your computer when you are logged out unlock the screen and click Power Shut down Turning the Computer On and Off ...

Страница 33: ...Chapter 2 Using Windows 8 What is Microsoft Windows 8 33 Screen At a Glance 34 Using the Charms 36 Using Apps 38 Windows Hot Key Function 41 ...

Страница 34: ...the version It may also be modified without prior notice Displaying Help Press the F1 Key on the keyboard to display the Help Alternatively place your mouse cursor over the end of the top or bottom right area on the screen to display the Charms menu Click Charms menu Settings Help If you are connected to the internet you can access the most recent online Help Searching for Help Get Started You can...

Страница 35: ...ows 8 2 App Refers to the apps that are currently installed 3 Displaying the Charms The Charms is hidden at the right of the screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms Or you place your finger on the right edge of the touch pad and drag your finger toward the center the Charms menu appears 4 User Account This refers to the currently u...

Страница 36: ...he screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms 3 Charms This refers to the menu that allows you to use functions such as Search Share Start Device and Settings 4 Switching to the Start Screen Click the corner of the bottom left of the screen to switch to the Start screen Displaying Documents and Files Click Windows Explorer in the task...

Страница 37: ...rch within an App or on the Web Search Share Start Device Settings You can use this menu to transfer a picture or file to another user You can easily share pictures or files with other users simply by associating multiple Apps with the Share charm Search Share Start Device Settings You can move to the Start screen Search Share Start Device Settings As this allows you to move directly to a desired ...

Страница 38: ...nect to a wireless network Select a wireless network to connect to Adjusting the Volume You can adjust the volume or mute the sound Screen Brightness You can adjust the screen brightness Notice You can set the interval at which an App sends notices Power You can turn off your computer or select the Power Options ENG Language You can set the Language Change PC settings You can change more settings ...

Страница 39: ...our mouse pointer changes to a hand shape 2 Click and hold your mouse button and then drag it to the bottom of the screen The App moves downward and disappears and exits 1 2 Using Apps Displaying Currently Running App s 1 Move your mouse pointer to the top left corner of the screen to display the last run App 2 Then move your mouse pointer down to display a list of the currently running Apps in or...

Страница 40: ...ge the screen split ratio Supported screen split ratios are 3 7 or 7 3 Ex If you run the Weather App and Store App at the same time Screen Split Bar Weather App Store App Adding Removing an App to from the Start Screen Click Start screen right click your mouse button Click All Apps at the bottom of the screen to display all the Apps that are currently installed 1 If you right click over the App to...

Страница 41: ... installed from the Windows Store Contact customer support for the app directly Configuring your Microsoft Account A Microsoft Account allows you to synchronize your settings with other device s running Windows 8 online allowing you to share file s or settings You should register a Microsoft Account to download or purchase App s from the Store 1 Run the Charms and click Settings Change PC Settings...

Страница 42: ...y D Switches to Desktop mode Running the Charms Windows Key C Activates the Charms Locking the Screen Windows Key L Locks the screen Opening the Ease of Access Center Windows Key U Opens the Ease of Access Center configuration Opening the Second Screen Settings Windows Key P Opens the External Monitor Settings menu Opening the Advanced Management Tool Windows Key X Opens the Advanced Management To...

Страница 43: ...ice 55 Adjusting the Volume 59 LCD Brightness Control 61 Wired Network 62 Wireless Network Optional 66 Mobile broadband Wireless WAN Optional 68 Using the TPM Security Device Optional 69 Using the Multimedia App Optional 78 Samsung Software Update 82 Diagnosing the Computer Status and Troubleshooting 83 Chapter 3 Using the computer ...

Страница 44: ...tual keyboard The keyboard may differ depending on your country The following mainly describes the shortcut keys Shortcut Keys Press both the Fn key and hot key at the same time Alternatively press the Fn Lock key as well as a hot key to use the hot key functions more easily Method 1 Shortcut Keys Method 2 1 Fn Lock On The Blue LED is turned On 2 Shortcut Keys ...

Страница 45: ...the Touchpad function on or off When using an external mouse only you can turn the Touchpad off Mute Press this button to turn the audio on or off Volume Control Controls the volume Keyboard Backlight Brightness Control Optional When it is dark or when the illumination sensor is turned off you can manually control the brightness of the keyboard backlight Silent Mode Reduces the Fan noise so that u...

Страница 46: ...d Other Function Keys Optional Performs the right click mouse function touchpad If you press the Fn Lock key you can use the hot key functions without pressing the Fn key If the hot keys do not work properly you have to install the Settings ...

Страница 47: ... up the Windows boot time may be extended Basic Touchpad Functions Moving the cursor on the screen Place your finger on the touchpad slightly and move your finger The mouse cursor will move accordingly Move your finger in the direction you wish to move the cursor Click Function Place a finger on the touchpad and click on an item once Alternatively press the left button once quickly and release it ...

Страница 48: ...sture function may not be provided and the version of the function may differ depending on the model Some usage procedures may differ depending on the version Configuring the Gesture Function Some gesture functions may not be configured In this case you can configure them using the following path 1 On the Desktop click the Charms menu Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Touchpad i...

Страница 49: ...o fingers over the Touchpad together or apart the current image or text is zoomed in or out Zoom out Zoom in or Charms Menu Activating Function If you place your finger on the right edge of the touch pad and drag your finger toward the center the Charms menu appears Displaying Additional Menu s of a Currently Running App Place your finger at the edge of the top area on the touch pad and drag your ...

Страница 50: ...uchpad function press the keys Alternatively press the key and then press the key to turn the touchpad function off You can set the touchpad and touchpad button settings in the tabs that appear when clicking Charms menu on the Desktop Settings Control Panel Hardware and Sound Touchpad Auto locking when connecting USB mouse If an external USB pointing device is connected in the Charms menu in Deskt...

Страница 51: ...ak and damage the optical disk drive when the CD rotates at a high speed When you clean a CD or DVD title wipe with a soft cloth from inside to outside Do not eject a CD when the CD operating LED is on The figures used for the description are of a representative model Therefore the figures may differ from the real ones Using a CD that is not in the shape of a circle is not recommended Connecting t...

Страница 52: ... tray in until it clicks 3 Push the CD tray inward until it clicks The CD drive status indicator is turned on A CD drive s reading and writing speed may differ depending on the condition and type of the media To eject a CD when the CD drive does not work or the computer is off place the end of a paper clip into the Emergency Hole until the CD tray is ejected External type CD drive ODD To be purcha...

Страница 53: ...he multi card slot in the direction printed on the slot For memory cards marked with you must insert them into a specified adapter and then insert the adapter into the multi card slot Inserting such memory cards directly into the multi card slot without using a specified adapter may damage the computer The computer may not recognize the device depending on the status of the specified adapter The d...

Страница 54: ... Files If a message appears to notify you of any problem click the corresponding window Continue without Scanning You can perform the following process described in No 3 3 Windows Explorer runs on the Desktop You can save move and delete data on the corresponding drive To remove a memory card Remove the card while holding the tip of the card Alternatively push the tip of the card in and then remov...

Страница 55: ...ting To share a memory card with a digital device such as digital camera it is recommended to format the memory card in the digital device before use If you format a memory card on the computer and then insert the memory into the digital device you may need to format the memory card again in the digital device If there is a write protection device in the memory card and the device is set to the lo...

Страница 56: ...display device and then connect the display device to the computer About the connection cable Users should additionally purchase the necessary connection cables Analog Monitor D SUB Cable HDMI to micro HDMI Cable Connecting to the monitor port Optional Connect an external monitor TV or projector that supports the D SUB interface to display the image on a wider screen You can give better presentati...

Страница 57: ...evice is expanded to the external device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Second screen only The contents are displayed only on the screen of the external device Alternatively to set up dual view Open the Display Settings window in the Control Panel select Monitor 2 and select the Expand to fit to this monitor checkbox to set dual view For more detailed information refer to the Windows online help Connecting th...

Страница 58: ...ᱶ Second Screen Select a desired monitor mode 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ PC screen only The contents are only displayed on the PC monitor current device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external device as well 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Extend The screen of the current device is expanded to the external device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Second screen only The contents a...

Страница 59: ...r System Properties Device Manager Display adapters and confirming that the display adapter is an Intel HD Graphics 4000 1 Connect the display devices to the monitor and the Micro HDMI ports 2 Right click on the Desktop and select Graphics Properties Display Multiple Displays from the popup menu 3 Configure the settings and click Apply Select either Clone or Extended Desktop Select the number of d...

Страница 60: ...Mute Using the Sound Recorder The procedures to record sound using the Windows Recorder are described below 1 Connect a microphone to the microphone jack Or use built in microphone 2 Right click over the Volume icon on the taskbar and select Recording Device 3 Check if the microphone is set as the default recording device If this is the case it is already set as the default device If not right cli...

Страница 61: ...our computer model In addition some pictures may differ from actual product depending on the computer model and software version 1 Right click over the Volume in the taskbar on the Desktop and click Play Device Alternatively click the Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Sound 2 Right click over the Speakers and select Properties 3 Select the SoundAlive t...

Страница 62: ...ry power to save battery power consumption LCD bad pixels principle of computer Samsung observes the specifications regarding strict quality and reliability of LCD But in spite of that it is inevitable that there might be a small number of bad pixels A large number of bad pixels can cause problems in appearance but a small number of pixels doesn t affect the computer performance Therefore Samsung ...

Страница 63: ...on the operating system Since the procedures for other Windows operating systems are similar use the computer referring to these descriptions The figures used for the description are of a representative model Therefore the figures may differ from the real ones Connecting to the Wired LAN 1 Connect the LAN adapter to the wired LAN port 2 Connect the LAN cable to the connected LAN adapter LAN adapte...

Страница 64: ... on your computer s Network Device 5 Select Internet Protocol Version 4 TCP IPv4 from the list of Network Components and click Properties The Network Component name may differ depending on the Operating System Installed To add a network component click Install in the screen shown in the figure above You can add clients services and protocols Wired Network ...

Страница 65: ...ck Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Network and Internet Network and Sharing Center and click on Change adapter settings in the left menu pane 2 Right click on the Wired Ethernet Connection and select Properties 3 Click Configure Power Management tab Select Allow this device to wake the computer then click OK Restart the system If the system wakes up from Sleep mode eve...

Страница 66: ...hibernate mode restoring the network takes about 3 seconds When the network is restored it operates at 100Mbps 1Gbps When system is running on battery some time it may take a few second extra after inserting LAN cable to be able to connect to internet This symptom happen as a result of power saving feature to reduce battery consumption When system is running on battery the Wired LAN speed is decre...

Страница 67: ...ions may not be provided or different functions may be provided The descriptions below are for computer models with a Wireless LAN card or device A Wireless LAN device is optional The pictures in this manual may differ from the actual product depending on your wireless LAN device model What is an Access Point AP An AP is a network device that bridges wired and wireless LANs and corresponds to a wi...

Страница 68: ...arms menu Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Network Connections icon a list of available APs appears If you select an AP to connect to the Connect button appears AP List 2 Click Connect If a network key is set for the AP enter the network key and then click OK For the network key please ask your network administrator 3 When the AP connection is completed Connected is displayed next to the corresponding AP You c...

Страница 69: ... The pictures in this manual may differ from the actual product depending on your WWAN device model 1 Click Charms Settings ᰆ ᖅᱶ Network to display available mobile broadband networks as shown below If there are no available network service providers listed under Mobile broadband turn off the computer and insert the SIM card correctly and then turn on the computer 2 Select a carrier name to connec...

Страница 70: ...n is only supported for models with TPM security chip For more information refer to the online help for the program The program version described in this manual is subject to change and the screenshots and terms used in this manual may differ from the actual product Setting Up the TPM To use the TPM function you have to complete the following steps 1 Initializing the TPM chip Initializes the authe...

Страница 71: ...start the computer When the Samsung logo screen appears press the F2 key repeatedly 2 If the BIOS screen appears select the Security TPM Configuration item and press Enter Aptio Setup Utility SysInfo Supervisor Password User Password HDD Password Set Supervisor Password Set User Password Set HDD Password Password on Boot Advanced Security Boot Clear Clear Clear Enter Enter Enter Enabled TPM Config...

Страница 72: ...changes The computer automatically restarts Initialization of the TPM chip has been completed Now install the TPM program and register the TPM program Installing the TPM program You can install the TPM program as follows Install the program according to the procedures below This program is only provided for models with Recovery and the TPM function Method 1 1 Run Recovery and click on System Softw...

Страница 73: ...eboot your computer again Registering the TPM program 1 From the Start Screen right click any area and select All apps in the bottom right corner Then click Infineon Security Platform Solution Security Platform Management User Settings with administrator authority Alternatively double click the icon on the Taskbar and run initialization with administrator authority 2 The security authentication se...

Страница 74: ...pying them to the virtual drive The virtual drive is created in the following location Using the TPM program For more information about using the TPM program refer to the online help for the program Encrypting a file folder This function enables encrypting files and folders You can safely protect documents through the Encrypt File System EFS The Encrypt File System EFS function is supported by the...

Страница 75: ...x only appears when the folder is encrypted If the current operating system is Windows 8 7 the user account control window appears In this case click Continue 3 In the user authentication window enter the Basic user password you entered when registering the user and click OK 4 You will be able to confirm that the color of the folder file name in the encrypted folder has been changed to green ...

Страница 76: ...a In the created virtual drive PSD you can create files and folders as with a normal drive e g drive C and you can use confidential data saved on another drive by copying the data to the virtual drive PSD When the virtual drive PSD does not appear You can only use the virtual drive PSD when you have selected the Personal Secure Drive PSD option during the program registration If you have not selec...

Страница 77: ...indow enter the basic user password and click OK 3 If you click Start Computer you will be able to confirm that the Personal Secure Drive is created Note that when you have copied confidential data to the PSD the original data files are not encrypted When you have to register again to erase the authentication information on the TPM chip To register a user again you need to delete the existing auth...

Страница 78: ...n Finish 7 Now the virtual drive has been deleted Deleting the existing authentication information saved on the TPM chip 1 On the desktop select the Charms menu Settings Control Panel Programs Uninstall a program Infineon TPM Professional Package Then click Uninstall 2 If the message window appears click Yes to remove the program 3 If the Infineon Security Platform message appears click No 4 Click...

Страница 79: ... be viewed with the S Camera app S Player You can view the photo video and music files saved on the computer Depending on the version of the program some functions may not be provided or different functions may be provided Third party software related services For descriptions about and service requests for third party software please contact the relevant manufacturer Some troubleshooting actions ...

Страница 80: ...ra mode bar to the Video position 3 Tap on Take a picture Record a video to take a picture or record a video 4 You can view the picture or video using the Picture preview or S Gallery app The S Camera app is not available in Desktop mode Precautions while taking a picture or video Do not take a picture or video of others without their consent Do not take a picture or video in locations where this ...

Страница 81: ...an view the pictures and videos taken by the S Camera In addition you can apply special effects to the pictures using the photo editing function You can take a picture in the S Gallery app by tapping the Camera icon Editing a photo 1 Select Picture preview Drag it upward slightly from the bottom center If the options menu appears select Edit ...

Страница 82: ...ect Draw Close Undo Line preview Line thickness Save Color Erase Draw Frame Draw Stamp Using the S Player app 1 Tap Charm menu Start áᔪ Ŗᮁ ᰆ ᖅᱶ S Player My Photos My Music My Videos My photo list Music playlist Slideshow 2 Select a menu to enjoy photo video and music files Some files may not be played depending on their format ...

Страница 83: ... connected to the internet SW Update does not provide any updates for device drivers or software programs installed separately by the user 1 From the Start Screen right click any area and select All apps in the bottom right corner Then click SW Update 2 If the program is running for the first time the User Agreement for personal information use appears Click Agree 3 The SW Update program runs Sele...

Страница 84: ...ding on the model 1 From the Start Screen right click any area and select All apps in the bottom right corner Then click Support Center 2 Support Center is activated and starts diagnosing your computer After the diagnosing process is finished the System Status menu displays a list of the current problems to be solved as shown FAQ for computer s major problems Diagnosing Computer and Troubleshootin...

Страница 85: ...BIOS Setup 85 Setting a Boot Password 87 Changing the Boot Priority 90 Battery 91 Chapter 4 Settings and Upgrade ...

Страница 86: ...ay cause your system to malfunction or crash take care when configuring the BIOS The functions of the BIOS setup are subject to change for product function enhancement purposes The BIOS Setup menus and items may differ depending on your computer model Entering the BIOS Setup 1 Turn the computer on Immediately press the F2 key several times 2 After a moment the BIOS setup screen appears The items i...

Страница 87: ... This menu enables you to configure peripherals and booting related settings such as the boot priority Exit Used to exit the Setup either saving the changes or not System BIOS Setup Keys In the BIOS Setup you have to use the keyboard F1 Press to view the Setup Help Up Down Keys Press to move up and down F5 F6 Press to change the item value F9 Press to load the default Setup settings ESC Press to r...

Страница 88: ...bled The screen images and terms may differ from actual product depending on the computer model and driver version Setting a Supervisor Password If you set a Supervisor Password you need to enter the password when you turn the computer on or enter the BIOS Setup Setting only the Supervisor Password and User Password is not very secure You can use an HDD Password as well to increase the security le...

Страница 89: ... advance Set the Password on boot item to Enabled Once a boot password is set you have to enter a password to boot up the computer Be sure to remember the password for later use Setting up a Hard Disk Drive Password Optional If you set a password for a hard disk drive it cannot be accessed from another computer Press Enter in the Set HDD Password item and define a password as described in Step 3 o...

Страница 90: ... Set Supervisor Password item press Enter 2 In the Enter Current Password item enter the currently configured password and press Enter 3 Leave the Enter New Password item field empty and press Enter 4 Leave the Confirm New Password field empty and press Enter The password is deactivated For some models the password is only canceled if the Enter key is pressed in the Setup Notice window ...

Страница 91: ... QEM 1HH PCDNG G RCF 0WO QEM 6QWEJ2CF QWUG PCDNGF PVGTPCN 0 PCDNGF 2 1241 KUCDNGF 5OCTV CVVGT CNKDTCVKQP 3 Press the down key to move to the SATA HDD item and press the F6 key to move up to the top item Boot Menu Boot Priority Order 1 SATA CD XXXXXXXXXXXX 2 SATA HDD XXXXXXXXXXXX 3 USB CD N A 4 USB FDD N A 5 USB HDD N A 6 NETWORK N A 4 Press the F10 key to save the settings and exit Setup The highe...

Страница 92: ...use at a temperature higher than 60 C as this may cause fire Please refer to the system operation environment of this manual and operate and store the battery at room temperature Before using the computer for the first time make sure to connect the AC adapter and charge the battery completely The images used for the illustration are of a representative model therefore the images may differ from th...

Страница 93: ...battery icon in the system tray of the Taskbar to confirm the remaining battery charge Battery Usage Time Information A battery is an expendable supply so when using it over a long time the capacity battery life is shortened If the battery life is reduced to under half of its initial time we recommend purchasing a new battery When not using the battery for a long time store the battery after charg...

Страница 94: ...ll be extended Using the power management program This program helps you use the battery more efficiently and supports the power mode optimized for the operating environment 1 Click Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Power Options Alternatively right click the power measuring device icon in the notification area of the taskbar and select Power Options 2...

Страница 95: ...al product depending on the computer model and driver version 1 Disconnect the AC power adapter after turning off the computer 2 Turn the computer back on and press the F2 key to enter the Setup screen 3 Move to the Boot Smart Battery Calibration item using the direction keys and press Enter XXXXXXXX 0WO QEM 1HH PCDNG G RCF 0WO QEM 6QWEJ2CF QWUG PCDNGF PVGTPCN 0 PCDNGF 2 1241 KUCDNGF 5OCTV CVVGT C...

Страница 96: ...Chapter 5 Troubleshooting Recovering Backing up the Computer Optional 96 Reinstalling Windows Optional 103 Q A 106 ...

Страница 97: ...ws drive Back Up You can back up your entire Windows drive Recovery may not be provided or may be a different version depending on the model Some functions may differ slightly or be excluded depending on the version Refer to the program s Help section for more information For models whose hard disk or SSD capacity is less than 64 GB the Recovery program is not provided An ODD CD DVD drive etc is n...

Страница 98: ... From the Start Screen right click any area and select All apps in the bottom right corner Then click Recovery 2 If the program is running for the first time you need to agree to the User Agreement 3 If the initial menu screen appears click Recover Select a recovery point and click Recover If you set the User Data Maintenance to ON the computer is restored while maintaining the current user data 4...

Страница 99: ...ing up 1 To back up your computer to an external storage device connect the external storage device and select the relevant drive 2 Click Backup in the Recovery Home screen Select the drive to save and click Backup You cannot select a DVD drive Select the drive to save to 3 The backup process is performed based on the instructions Recovering Backing up the Computer Optional ...

Страница 100: ...mage is saved to an external storage device connect the device 2 Start Recovery and click Recover 3 Select a Recover Option and click Recover Select a point to recover 4 The recover is performed based on the screen instructions You can use your computer after the recover is completed Recovering Backing up the Computer Optional ...

Страница 101: ...ely to connect the hard disk and your computer 2 Start Recovery and click Disk copy 3 Select an option in Disk recovery Point and click Disk copy 4 The data on the current hard disk is saved to the new hard disk 5 If the data is completely saved open the hard disk cover at the bottom of your computer and replace the existing hard disk with the new one If you cannot open the cover at the bottom of ...

Страница 102: ...en select a drive to save to 2 Click Run 3 Perform the process by following the instructions to completely save the default factory status disk image to the external storage device Now disconnect the saved external storage device and store it separately To restore the computer settings to the factory default settings connect the external storage device that contains the disk image of your computer...

Страница 103: ...our PC does not work properly you can restore your PC while keeping your media files such as your photo video and music files etc as well as your personal documents Remove You can remove all items in your PC and reinstall Windows again You should back up the files in the following folders before using the PC Recovery function since these files are not kept Windows Program files Program files x86 P...

Страница 104: ...ating system Reinstalling Windows may delete data files and programs saved on the hard disk drive Make sure to backup all important data Samsung Electronics shall not be held liable for any loss of data Reinstalling in Windows 1 Insert the SYSTEM RECOVERY MEDIA into the CD drive 2 If the Select Windows Installation window appears click Install Now When the Select Update window appears click on the...

Страница 105: ...ivers and programs some programs may not work properly after the upgrade 5 When a window appears asking for the location to install the operating system to select a disk drive partition and click the Next button Drive D includes an area to save the backup image used by Samsung Recovery Solution Installing Windows to drive C is recommended When previous Windows installation files are in the selecte...

Страница 106: ... appears select I accept the license terms and then click Next For Windows 7 8 this screen may not appear depending on the version 6 When the window asking for the installation type appears click Custom For Windows 7 8 this screen may not appear depending on the version 7 When a window appears asking for the location to install the operating system to select the partition of the disk drive and the...

Страница 107: ...city The capacity representation in Windows may be smaller than the actual capacity because some programs occupy a certain area of the HDD outside of Windows For models with Recovery the HDD capacity representation in Windows may be smaller than the actual capacity because Recovery uses a hidden area of about 5 20GB of the HDD to save the recovery image and that hidden area is not counted towards ...

Страница 108: ... the Start Screen Q4 Since I m familiar with Windows 7 I would like the Desktop screen to appear as it does in Windows 7 A Currently there is no way to set the Desktop to appear by default Press the Windows key D key simultaneously to reveal the Desktop when the Start screen appears This is currently the only workaround Q5 How can I install a printer driver A Run your driver installation file and ...

Страница 109: ...orer on the Start screen complies with the HTML5 web standards it does not support Active X However Internet Explorer on the Desktop supports Active X How to activate Active X If you right click over the Internet Explorer the following window appears Press the button and click View on the Desktop Active X is now enabled Q9 I want to remove the pre installed Windows 8 operating system and install a...

Страница 110: ...ties Desktop and Display My Digital Flat Panel Expansion Options Digital Flat Panel 2 Adjust the control bar to fit the TV corners and click Apply Sound Related Q1 I cannot hear any sound from the TV after connecting via the HDMI port A 1 Right click over the taskbar on the Desktop and click Play Device 2 Change the option to Digital Audio HDMI HDMI device HDMI Output or another option and click S...

Страница 111: ...on 111 Replacement Parts and Accessories 113 Regulatory Compliance Statements 115 WEEE Symbol Information 128 Samsung Packaging Take Back Program 129 TCO Certified for corresponding models only 130 Product Specifications 131 Glossary 133 Index 137 ...

Страница 112: ...ing to power your equipment is easily accessible in case of fire or short circuit If your computer has a voltage selector switch make sure that the switch is in the proper position for your area Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set u...

Страница 113: ... personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the casing is damaged The system performance changes The Instruction On Safety Operation of NotePC 1 When installing and operating devices please refer to safety requirements in the user guide 2 Devices c...

Страница 114: ...RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS Laser Safety All systems equipped with CD or DVD drives comply with the appropriate safety standards including IEC 60825 1 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance St...

Страница 115: ...try where you use the computer For more information on power cord set requirements contact your authorized dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord set mus...

Страница 116: ...ntact during normal operation Some circumstances require restrictions on wireless devices Examples of common restrictions are listed on the next page Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane 802 11ABGN also known as wireless Ethernet or Wifi and Bl...

Страница 117: ...h that the antenna is very close or touching any exposed parts of the body especially the face or eyes while transmitting Do not operate the radio or attempt to transmit data unless the antenna is connected if not the radio may be damaged Use in specific environments The use of wireless devices in hazardous locations is limited by the constraints posed by the safety directors of such environments ...

Страница 118: ...st accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio fre...

Страница 119: ...to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label This device is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range FCC requires this product to be used indoors for the frequency range 5 15 to 5 25 GHz to r...

Страница 120: ... are conducted using standard operating positions accepted by the FCC with the wireless transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum value This is because the device is designed to operate at multiple power levels so...

Страница 121: ... reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power EIRP is not more than that required for successful communication To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenn...

Страница 122: ...orization to use it Contact manufacturer for service Si l appareil est équipé d une bande 2 4 G ou 5 G Des dispositifs de basse puissance de type radio LAN périphériques de communication sans fil par radiofréquence RF fonctionnant sur une bande de 2 4GHz 5GHz sont peut être intégrés dans votre appareil Cette section est applicable uniquement si ces dispositifs sont présents Consultez l étiquette d...

Страница 123: ...arés par l utilisateur Ne les modifiez en aucune façon La modification d un dispositif sans fil annulera votre autorisation à son utilisation Contactez le fabricant pour la réparation Brazil Este produto esta homologado pela ANATEL de acordo com os procedimentos regulamentados pela Resolucao 242 2000 e atende aos requisitos tecnicos aplicados Este equipamento opera em caráter secundário isto é não...

Страница 124: ...ce use This section is only applicable if these devices are present Refer to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in the European Union or associated areas if a CE mark with a Notified Body Registration Number and the Alert Symbol is on the system label The power output of the wireless device or devices t...

Страница 125: ...osiciones aplicables o exigibles de la Directiva 1999 5 CE Ελληνική Greek ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Samsung ΔΗΛΩΝΕΙ ΟΤΙ Notebook PC ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999 5 ΕΚ Français French Par la présente Samsung déclare que l appareil Notebook PC est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE...

Страница 126: ...požiadavky a všetky príslušné ustanovenia Smernice 1999 5 ES Suomi Finnish Samsung vakuuttaa täten että Notebook PC tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen Svenska Swedish Härmed intygar Samsung att denna Notebook PC står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av...

Страница 127: ...where you purchased your product European Economic Area Restrictions Local Restriction of 802 11b 802 11g Radio Usage Note to integrator The following statements on local restrictions must be published in all end user documentation provided with the system or product incorporating the wireless product Due to the fact that the frequencies used by 802 11b 802 11g wireless LAN devices may not yet be ...

Страница 128: ...ent au dessus d un espace public aucun enregistrement n est nécessaire pour une distance de moins de 300m Pour une distance supérieure à 300m un enregistrement auprès de l IBPT est requise Pour une utilisation publique à l extérieur de bâtiments une licence de l IBPT est requise Pour les enregistrements et licences veuillez contacter l IBPT France The low band 5 15 5 35 GHz is for indoor use only ...

Страница 129: ...ycling visit our website www samsung com in or contact our Helpline numbers 18002668282 180030008282 Pb Correct disposal of batteries in this product Applicable in countries with separate collection systems This marking on the battery manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life Where marked t...

Страница 130: ...ll the following number for the locations nearest you CRT Processing LLC 877 278 0799 Kathy Severson Logistics contact Dispose unwanted electronics through an approved recycler To find the nearest recycling location go to our website www samsung com recyclingdirect Or call 877 278 0799 Samsung Packaging Take Back Program ...

Страница 131: ... reduced risk of eye strain Several requirements within the area of luminance contrast resolution and color Designed with the option to connect an external display keyboard and mouse recommended when working with a notebook or netbook for longer periods Ergonomic keyboard design for ease of use and good readability Fully tested according to rigorous safety standards Low Electric and Magnetic field...

Страница 132: ...80 when operating AC DC Rating Input 100 240VAC 50 60Hz Output 19VDC 2 1A PC Rating 19VDC 2 1A 40W Optional components may not be provided or different components may be provided depending on the computer model The system specifications are subject to change without notice The Storage device capacity of a computer in which Recovery is installed is represented as smaller than the product specificat...

Страница 133: ...oft Corporation The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries All other product or company names mentioned herein are registered trademarks of their respective companies ENERGY STAR Partner As an ENERGY STAR Partner SAMSUNG has determined that this product meets t...

Страница 134: ... used nowadays This computer uses DDR SDRAM Device Manager An administrative tool used to manage computer devices You can add or remove hardware or update a device driver using the Device Manager DHCP Dynamic Host Configuration Protocol This refers to automatically allocating IP addresses to the users on the network by the network administrators Direct X An application interface developed to enabl...

Страница 135: ...refers to a small image that represents a file that users can use IEEE802 XX This is a set fo specifications developed by the 802 committee of IEEE for the LAN connection method called XX LAN Local Area Network A communications network connecting computers printers and other devices within a local area such as within a building A LAN enables all connected devices to interact with other devices on ...

Страница 136: ...if there are 2 hard disk drives PCMCIA Personal Computer Memory Card International Association card This is an extended card slot specification for mobile computers such as a notebook computer Not only a memory device but also most peripherals such as hard disk drives LAN cards etc can be connected to this card slot Protocol A protocol is a set of rules used by computers to communicate with each o...

Страница 137: ...System File System Files refer to files that are read and used by the Windows operating system In general system files must not be deleted or moved TCP IPv4 This is a 4 byte 32 bit address system separated into each byte 8 bits by a dot and each byte is represented as a decimal number USB Universal Serial Bus This refers to a serial interface standard developed to replace the conventional interfac...

Страница 138: ...D Brightness 61 M Monitor Connection Output 55 Multi Card Slot 52 O Overview 24 P Password 87 Product Specifications 131 R Recorder 59 Recovery 96 S Safety Precautions 6 Scroll 48 Shortcut Key 43 Status Indicators 25 Supervisor Password 87 Support Center 83 SW Update 82 T Touchpad 46 U User Password 88 V Volume Control 59 W Wired Network 62 Wireless Network 66 ...

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