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Chapter 5.

Troubleshooting

What is a recovery image?

This refers to the computer status (including operating

system, specific driver(s), software(s), etc.) which is converted

to a data image. It is required to recover your computer and

is embedded in the computer's hard disk. However, this is

not provided for storage devices where the capacity is less

than 64 GB due to the small capacity.

How can I restore a computer that does not have the

Recovery program?

You can restore the computer using the system recovery

function provided by Windows.

Refer to the Restore Functionality item in the Help section

for more details.

Windows 8 Related

I cannot find the Start button on the Desktop.

There's no Start button in

Windows 8

You can use the Control Panel, PC-running menu(s), etc. by

activating the

Charms menu

I cannot find the computer's Shutdown button.

Click the Charms menu > Settings > Power

to display the

Power Options

menu.

Click

System Shutdown

The App disappeared in the Start screen.

Click the

Charms menu > Search

to display all installed

Apps. Right-click over the corresponding App to select in a

Tile in the Start Screen.

Q&A

Содержание NP350E7C

Страница 1: ...User Guide ...

Страница 2: ...work Optional 64 Using the TPM Security Device Optional 73 Using the Multimedia App Optional 77 Sharing content using the AllShare Play app Optional 86 Samsung Software Update 87 Diagnosing the Computer Status and Troubleshooting 88 Using the Security Slot Optional Chapter 4 Settings and Upgrade 90 BIOS Setup 92 Setting a Boot Password 95 Changing the Boot Priority 96 Upgrading Memory 98 Battery C...

Страница 3: ...Before You Start 3 Safety Precautions 6 Proper Posture During Computer Use 21 Overview 24 Turning the Computer On and Off 29 Chapter 1 Getting Started ...

Страница 4: ...epresentative model of each series and may differ from the actual appearance of the product This guide decribes procedures for using both the mouse and the touchpad This manual has been written for the Windows 8 operating system The descriptions and figures may differ depending on the installed operating system The User guide supplied with this computer may vary depending on your model Using the s...

Страница 5: ...al may be reproduced or transmitted in any form or by any means electronic or mechanical without the consent of Samsung Electronics Co Ltd The information in this document is subject to change without notice due to improving the performance of the product Samsung Electronics shall not be liable for any data loss Please take care to avoid losing any important data and backup your data to prevent an...

Страница 6: ...city due to the difference in capacity calculation E g For a 80GB HDD Windows represents the capacity as 74 5GB 80x1 000x1 000x1 000 byte 1 024x1 024x1 024 byte 74 505GB In addition the capacity representation in Windows may be even smaller because some programs such as Recovery may reside in a hidden area of the HDD About Memory Capacity Representation The memory capacity reported in Windows is l...

Страница 7: ...g time This increases the risk that a malfunction or damage to the product will occur Be careful that people are not exposed to the computer s ventilator adapter etc as they generate heat over a long period of time when your PC is powered on Exposing a part of your body close to the heat from the vent or AC adapter for long periods of time may cause a burn Avoid blocking the vent at the bottom or ...

Страница 8: ... bend the power cord excessively or do not place a heavy object over the power cord It is especially important to keep the power cord out of reach of infants and pets If the cord is damaged it may cause electric shock or fire Power Related The power plug and wall outlet figures may differ depending on the country specifications and the product model Do not touch the main plug or power cord with we...

Страница 9: ...in fire AC Adapter Usage Precautions Connect the power cord to the AC adapter firmly Otherwise there is a danger of fire due to an incomplete contact Use only the AC adapter supplied with the product Using another adapter may cause the screen to flicker Do not place heavy objects or step onto the power cord or AC adapter to avoid damaging the power cord or AC adapter If the cord is damaged there i...

Страница 10: ... Precautions Do not use the computer in a badly ventilated location such as on bedding on a pillow or cushion etc and do not use it in a location such as room with floor heating as it may cause the computer to overheat Take care that the computer vents on the side or the bottom are not blocked especially in these environments If the vents are blocked the computer may overheat and it may cause a co...

Страница 11: ...t the product or battery or put the product or battery into a fire Do not put or use the product or battery in a hot location such as a sauna inside a vehicle exposed to the heat and so on There is a danger of an explosion or fire Take care not to allow metal objects such as a key or clip to touch the battery terminal metal parts If a metal object touches the battery terminals it may cause excessi...

Страница 12: ... If your notebook is external removable battery type remove the external battery There is a danger of electric shock or damage to the product Do not connect a phone line connected to a digital phone to the modem There is a danger of a electric shock fire or damage to the product Donotplaceanycontainerfilledwithwateror chemicalsoverornearthecomputer If water or chemicals enter the computer this may...

Страница 13: ...fore disassembling the computer If there is a modem disconnect the phone line If your notebook is external removable battery type remove the external battery Failure to do so may cause electric shock Avoid direct sunlight when the computer is in an air tight location such as inside a vehicle There is a danger of a fire hazard The computer may overheat and also present opportunity to thieves Do not...

Страница 14: ...nt away from the other objects Security and Movement Related Follow the instructions for the relevant location e g airplane hospital etc when using a wireless communication device wireless LAN Bluetooth etc Avoid exposing a drive to magnetic fields Security devices with magnetic fields in clude airport walk through devices and se curity wands The airport security devices that check car ry on lugga...

Страница 15: ...osal method may differ depending on your country and region Dispose of the used battery in an appropriate way Do not throw or disassemble the battery and do not put it into water This may cause an injury fire or explosion Use only a battery authorized by Samsung Electronics Failure to do so may cause an explosion Avoid contact with metal objects such as car keys or clips when keeping or carrying a...

Страница 16: ...temperature increases there is a danger of burning yourself Connect only permitted devices to the connectors or ports of the computer Failure to do so may cause electric shock and fire Close the LCD panel only after checking if the notebook computer is turned off The temperature may rise and it may cause overheating and deformation of the product Do not press the Eject Button while the CD ROM driv...

Страница 17: ... cleaning the product and only use the computer when it is completely dried Failure to do so may cause electric shock or fire Emergency disk eject method using paperclip should not be used while the disk is in motion Make sure to use the emergency disk eject method only when the Optical Disk Drive has stopped There is a danger of injury Do not place your face close to the Optical Disk Drive tray w...

Страница 18: ...nect a device that is not manufactured or authorized by Samsung Electronics enquire at your service center before connecting the device There is a danger of damaging the product Security and Movement Related When moving the product turn the power off and separate all connected cables first The product might be damaged or users may trip over the cables For long periods of not using the notebook com...

Страница 19: ...elf The data may be lost when an external impact is applied to the disk while disassembling or assembling the computer The data may be lost when the computer is turned off or reset by a power failure while the hard disk drive is operating The data may be lost and irrecoverable due to a computer virus infection The data may be lost if the power is turned off while running a program Sudden impact or...

Страница 20: ... power outlet If the plug pins are not inserted into the center of the holes the plug pins are only inserted up to half their length In this case reconnect the power plug You have to insert the power plug into the outlet when the power indicator LED of the power outlet is lit green If the power is connected properly the power indicator LED remains green Otherwise the power indicator LED is turned ...

Страница 21: ...port of the computer Auto Adapter In flight Cigar Socket Cigar Plug DC Plug When using the Airplane Charging Converter Depending on the airplane you have to use the auto adapter and charging converter Connect the airplane charging converter optional to the auto adapter optional and then insert the airplane power input jack into the power outlet Charging Converter 1 Connect this end to the auto ada...

Страница 22: ...er Posture Adjust the heights of desks and chairs appropriate to your height The heights are to be adjusted so that your arm forms a right angle when you place your hand over the keyboard while sitting down on a chair Adjust the height of chair so that your heel is comfortably placed on the floor Do not use the computer while you are lying down but only while you are sitting down Do not use the co...

Страница 23: ...before using the computer When entering contents printed on a paper into the computer use a static paper holder so that the height of the paper is almost equal to that of the monitor Hand Position Keep your arm at a right angle as shown by the figure Keep the line from your elbow to your hand straight Do not place your palm over the keyboard while typing Do not hold the mouse with excessive force ...

Страница 24: ... and driver updates without your intervention Please check the equalizer default setting before first usage Use Time Break Time Take a break for 10 minutes or more after a 50 minute period when working for more than one hour Illumination Do not use the computer in dark locations The illumination level for computer use must be as bright so for reading a book Indirect illumination is recommended Use...

Страница 25: ...ou can take a picture or make a movie using the Charms Start Camera 2 Microphone You can use the built in microphone 3 Camera operating indicator Optional This indicates the camera operating status 4 LCD The screen images are displayed here 5 Speaker A device used to generate sound 6 Power Button Turns the computer on and off 7 Keyboard A device to enter data by pressing the keys 8 Touchpad Touchp...

Страница 26: ...Charge Status This shows the power source and the battery charge status Green When the battery is fully charged or the battery is not installed Orange When the battery is being charged Off When the computer is running on battery power without being connected to AC adapter 4 Power This shows the computer operating status On When the computer is operating Blinks When the computer is in Sleep mode ...

Страница 27: ...ophone Jack A jack used to connect the microphone 3 CD Drive ODD Optional Plays CD or DVD titles Since an ODD Optical Disk Drive is optional the installed drive depends on the computer model 4 USB 2 0 Port You can connect USB devices to the USB port such as a keyboard mouse digital camera etc 5 Security Slot You can secure the computer by connecting a lock and cable to the Security Slot ...

Страница 28: ...may overheat Avoid blocking the vents as this may be dangerous 4 Monitor Port A port used to connect a monitor TV or projector supporting a 15pin D SUB interface 5 Digital Video Audio Port HDMI Optional You can connect an HDMI cable to this port Using this port you can enjoy digital video and audio on the TV 6 USB 3 0 Port You can connect USB devices to the USB port such as a keyboard mouse digita...

Страница 29: ...ithium Ion rechargeable battery that supplies power to the computer 2 Battery Latches The latch used to remove or install the battery 3 Memory Compartment Cover Hard Disk Drive Compartment Cover The main memory and hard disk drive is installed inside the cover Overview ...

Страница 30: ...ation procedures according to the instructions on the screen to use the computer Adjusting the screen brightness When the computer runs on battery power the LCD brightness is automatically set to low Press the key combination to increase the screen brightness 1 The Charms menu appears when you place your mouse pointer at the edge of the top or bottom right of the screen Alternatively if you place ...

Страница 31: ...to the procedures for the purchased operating system Save all your data before clicking on Shut down 1 The Charms menu appears when you place your mouse pointer at the edge of the top or bottom right of the screen 2 Click Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Power Shut down If you want to power off your computer when you are logged out unlock the screen and click Power Shut down Turning the Computer On and Off ...

Страница 32: ...Chapter 2 Using Windows 8 What is Microsoft Windows 8 32 Screen At a Glance 33 Using the Charms 35 Using Apps 37 Windows Hot Key Function 40 ...

Страница 33: ...y also be modified without prior notice Displaying Help Press the F1 Key on the keyboard to display the Help Alternatively place your mouse cursor over the end of the top or bottom right area on the screen to display the Charms menu Click Charms menu Settings Help If you are connected to the internet you can access the most recent online Help Searching for Help Getting Started You can view basic i...

Страница 34: ...ows 8 2 App Refers to the apps that are currently installed 3 Displaying the Charms The Charms is hidden at the right of the screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms Or you place your finger on the right edge of the touch pad and drag your finger toward the center the Charms menu appears 4 User Account This refers to the currently u...

Страница 35: ...he screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms 3 Charms This refers to the menu that allows you to use functions such as Search Share Start Device and Settings 4 Switching to the Start Screen Click the corner of the bottom left of the screen to switch to the Start screen Displaying Documents and Files Click Windows Explorer in the task...

Страница 36: ...rch within an App or on the Web Search Share Start Device Settings You can use this menu to transfer a picture or file to another user You can easily share pictures or files with other users simply by associating multiple Apps with the Share charm Search Share Start Device Settings You can move to the Start screen Search Share Start Device Settings As this allows you to move directly to a desired ...

Страница 37: ...nect to a wireless network Select a wireless network to connect to Adjusting the Volume You can adjust the volume or mute the sound Screen Brightness You can adjust the screen brightness Notice You can set the interval at which an App sends notices Power You can turn off your computer or select the Power Options ENG Language You can set the Language Change PC settings You can change more settings ...

Страница 38: ...our mouse pointer changes to a hand shape 2 Click and hold your mouse button and then drag it to the bottom of the screen The App moves downward and disappears and exits 1 2 Using Apps Displaying Currently Running App s 1 Move your mouse pointer to the top left corner of the screen to display the last run App 2 Then move your mouse pointer down to display a list of the currently running Apps in or...

Страница 39: ...ge the screen split ratio Supported screen split ratios are 3 7 or 7 3 Ex If you run the Weather App and Store App at the same time Screen Split Bar Weather App Store App Adding Removing an App to from the Start Screen Click Start screen right click your mouse button Click All Apps at the bottom of the screen to display all the Apps that are currently installed 1 If you right click over the App to...

Страница 40: ...in the Charms Configuring your Microsoft Account A Microsoft Account allows you to synchronize your settings with other device s running Windows 8 online allowing you to share file s or settings You should register a Microsoft Account to download or purchase App s from the Store 1 Run the Charms and click Settings Change PC Settings 2 Click Users Your Account Switch to a Microsoft account 3 Regist...

Страница 41: ...y D Switches to Desktop mode Running the Charms Windows Key C Activates the Charms Locking the Screen Windows Key L Locks the screen Opening the Ease of Access Center Windows Key U Opens the Ease of Access Center configuration Opening the Second Screen Settings Windows Key P Opens the External Monitor Settings menu Opening the Advanced Management Tool Windows Key X Opens the Advanced Management To...

Страница 42: ...Brightness Control 58 Wired Network 59 Wireless Network Optional 62 Using the TPM Security Device Optional 64 Using the Multimedia App Optional 73 Sharing content using the AllShare Play app Optional 77 Samsung Software Update 86 Diagnosing the Computer Status and Troubleshooting 87 Using the Security Slot Optional 88 Chapter 3 Using the computer ...

Страница 43: ...differ from the actual keyboard The keyboard may differ depending on your country The following mainly describes the shortcut keys Shortcut Keys Press both the Fn key and hot key at the same time Alternatively press the Fn Lock key as well as a hot key to use the hot key functions more easily Method 1 Shortcut Keys Method 2 1 2 Shortcut Keys ...

Страница 44: ...nitor when an external monitor or TV is connected to the computer Touchpad Turns the Touchpad function on or off When using an external mouse only you can turn the Touchpad off Mute Press this button to turn the audio on or off Volume Control Controls the volume Silent Mode Reduces the Fan noise so that users can use the computer without hearing noise Airplane Mode Turns all wireless network devic...

Страница 45: ... can use the hot key functions without pressing the Fn key If the Fn Lock function is On You can use the hot key functions without pressing the Fn key If the Fn Lock function is Off You can use a hot key function by pressing the Fn key the hot key at the same time If the hot keys do not work properly you have to install the Settings Keyboard ...

Страница 46: ... up the Windows boot time may be extended Basic Touchpad Functions Moving the cursor on the screen Place your finger on the touchpad slightly and move your finger The mouse cursor will move accordingly Move your finger in the direction you wish to move the cursor Click Function Place a finger on the touchpad and click on an item once Alternatively press the left button once quickly and release it ...

Страница 47: ...nd the version of the function may differ depending on the model Some usage procedures may differ depending on the version For detailed usage procedures refer to the description in the Touchpad Settings window Configuring the Gesture Function Some gesture functions may not be configured In this case you can configure them using the following path 1 On the Desktop click the Charms menu Settings áᔪ ...

Страница 48: ...o fingers over the Touchpad together or apart the current image or text is zoomed in or out Zoom out Zoom in or Charms Menu Activating Function If you place your finger on the right edge of the touch pad and drag your finger toward the center the Charms menu appears Displaying Additional Menu s of a Currently Running App Place your finger at the edge of the top area on the touch pad and drag your ...

Страница 49: ...u can turn the touchpad off To lock the touchpad function press the keys You can set the touchpad and touchpad button settings in the tabs that appear when clicking Charms menu on the Desktop Settings Control Panel Hardware and Sound Touchpad Auto locking when connecting USB mouse If an external USB pointing device is connected in the Charms menu in Desktop Settings Control Panel Hardware and Soun...

Страница 50: ...refore the figures may differ from the real ones Using a CD that is not in the shape of a circle is not recommended Using CD Drive 1 Press the Eject button of the optical disk drive at the side of the computer Emergency Hole Eject Button Status Indicator 2 When the CD tray opens insert a CD or DVD and push the tray in until it clicks 3 Push the CD tray inward until it clicks The CD drive status in...

Страница 51: ...scription are of a representative model Therefore the figures may differ from the real ones If a slot protection dummy card is inserted into your computer remove the dummy card before using the computer These descriptions are written based on Windows 8 the latest operating system Therefore some descriptions and figures may differ from your operating system But as the usage is similar to other Wind...

Страница 52: ...before using it Formatting a card deletes all data saved on the card If the card includes data backup the data before formatting it 1 Click the Windows Explorer icon in the taskbar on the Desktop 2 Right click over a card drive with the touchpad and select Format 3 Click Start to the formatting To use a card to exchange data with a digital device such as a digital camera formatting the data using ...

Страница 53: ...a digital video audio port HDMI The visual quality is sharper when a display device is connected through the HDMI port rather than the analog monitor port D SUB port Therefore when multiple ports are supported connect a display device to a port that provides the better visual quality Before you start check the port and cable of the external display device and then connect the display device to the...

Страница 54: ...e key once to display a window to select the monitor mode Select a mode 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ PC Screen only The contents are only displayed on the PC monitor current device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external device as well 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Extend The screen of the current device is expanded to the external device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Second ...

Страница 55: ... computer to a TV switch the external input mode of the TV to HDMI 2 Press the key once to display a window to select the monitor mode Select a mode 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ PC Screen only The contents are only displayed on the PC monitor current device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external device as well 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Extend The screen of the...

Страница 56: ...ogy If Windows XP is installed you can only use Internal Graphics Adding programs for PowerXpress graphics technology You have to register the program to run some functions of a program using the external graphics chipset Some programs are pre registered To register more programs complete the following steps Unregistered programs will run using the internal graphics chipset You can register execut...

Страница 57: ...e Using the Sound Recorder The procedures to record sound using the Windows Recorder are described below 1 Connect a microphone to the microphone jack You can also use the internal MIC 2 Right click over the Volume icon on the taskbar and select Recording Device 3 Check if the microphone is set as the default recording device If this is the case it is already set as the default device If not right...

Страница 58: ...our computer model In addition some pictures may differ from actual product depending on the computer model and software version 1 Right click over the Volume in the taskbar on the Desktop and click Play Device Alternatively click the Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Sound 2 Right click over the Speakers and select Properties 3 Select the SoundAlive t...

Страница 59: ...ry power to save battery power consumption LCD bad pixels principle of computer Samsung observes the specifications regarding strict quality and reliability of LCD But in spite of that it is inevitable that there might be a small number of bad pixels A large number of bad pixels can cause problems in appearance but a small number of pixels doesn t affect the computer performance Therefore Samsung ...

Страница 60: ... systems are similar use the computer referring to these descriptions The figures used for the description are of a representative model Therefore the figures may differ from the real ones Connecting to the Wired LAN 1 Connect the LAN cable to the wired LAN port 2 Click Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Network and Internet Network and Sharing Center and click on Change ...

Страница 61: ...stall in the screen shown in the figure above You can add clients services and protocols 5 Configure the IP settings When using DHCP select Obtain an IP address automatically To use a static IP address select Use the following IP address and set the IP address manually When not using DHCP ask your network administrator for the IP address 6 When you have completed the settings click the OK button T...

Страница 62: ... using a wireless LAN may not activate the Wake On LAN function Set the Wireless LAN to Disable to use the Wake On LAN function Wake On LAN feature may not work while using Hybrid power saving feature Hybrid sleep mode can be disabled from Power Options under Control Panel For Windows 8 Wake On LAN is not supported by Ping When connected to a 100Mbps 1Gbps wired LAN and the computer exits Sleep hi...

Страница 63: ... functions may be provided The descriptions below are for computer models with a Wireless LAN card or device A Wireless LAN device is optional The pictures in this manual may differ from the actual product depending on your wireless LAN device model If the wireless LAN is turned off press the key combination to turn it on What is an Access Point AP An AP is a network device that bridges wired and ...

Страница 64: ... menu Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Network Connections icon a list of available APs appears If you select an AP to connect to the Connect button appears AP List 2 Click Connect If a network key is set for the AP enter the network key and then click OK For the network key please ask your network administrator 3 When the AP connection is completed Connected is displayed next to the corresponding AP You can n...

Страница 65: ...n is only supported for models with TPM security chip For more information refer to the online help for the program The program version described in this manual is subject to change and the screenshots and terms used in this manual may differ from the actual product Setting Up the TPM To use the TPM function you have to complete the following steps 1 Initializing the TPM chip Initializes the authe...

Страница 66: ...tart the computer When the Samsung logo screen appears press the F2 key repeatedly 2 If the BIOS screen appears select the Security TPM Configuration item and press Enter Aptio Setup Utility SysInfo Supervisor Password User Password HDD Password Set Supervisor Password Set User Password Set HDD Password Password on Boot Advanced Security Boot Clear Clear Clear Enter Enter Enter Enabled TPM Configu...

Страница 67: ...s by following the onscreen instructions 10Press the F10 key to save the changes The computer automatically restarts Initialization of the TPM chip has been completed Now install the TPM program and register the TPM program Installing the TPM program You can install the TPM program as follows Install the program according to the procedures below This program is only provided for models with Recove...

Страница 68: ... When the Initialization Wizard appears click Next If the status not initialized message appears click Yes If you backup the emergency recovery file to an external storage device according to the instructions of the Initialization Wizard you can use the TPM security device more safely 3 Select a Security Platform Feature and set a basic user password 4 Complete the registration according to the in...

Страница 69: ...XP Professional Windows Vista Business Enterprise Ultimate Windows 7 Professional Enterprise Ultimate Windows 8 Pro Enterprise 1 Right click over the folder or file to be encrypted and select Encrypt from the pop up menu 2 If the Confirm Attribute Changes window appears select the range to apply the encryption to and click OK This dialog box only appears when the folder is encrypted If the current...

Страница 70: ...ns Decrypting an encrypted folder file 1 Right click over an encrypted folder file and select Decrypt from the pop up window 2 If the user authentication window appears enter the basic user password you entered when registering the user and click OK 3 The folder file is decrypted Using the virtual drive Personal Secure Drive PSD The virtual drive PSD is a virtual space to save and manage confident...

Страница 71: ...ation Wizard appears select Personal Secure Drive PSD and enter the user password 3 Click Next several times according to the instructions of the Initialization Wizard to finish the wizard When the virtual drive PSD is not loaded To use the virtual drive PSD the virtual drive PSD should be loaded first If it is not loaded you can load it according to the procedures below 1 Right click over the Sec...

Страница 72: ...on saved on the TPM chip Deleting the virtual drive If a virtual drive has been created you have to delete the virtual drive before deleting the existing authentication information saved on the TPM chip 1 Right click over and click Personal Secure Drive Create Manage 2 Click Next 3 Enter the password that you entered when registering the TPM program and click Next 4 Select Delete selected PSD and ...

Страница 73: ...ppears click Yes to remove the program 3 If the Infineon Security Platform message appears click No 4 Click the Windows Explorer icon in the taskbar on the Desktop 5 In View Options Folder Options View Hidden files and folders item select the Show hidden files folders and drives option and click OK 6 Click the Start Computer Drive C ProgramData folder and delete the Infineon folder 7 Now the TPM P...

Страница 74: ... be viewed with the S Camera app S Player You can view the photo video and music files saved on the computer Depending on the version of the program some functions may not be provided or different functions may be provided Third party software related services For descriptions about and service requests for third party software please contact the relevant manufacturer Some troubleshooting actions ...

Страница 75: ...3 Tap on Take a picture Record a video to take a picture or record a video 4 You can view the picture or video using the Picture preview or S Gallery app The S Camera app is not available in Desktop mode Precautions while taking a picture or video Do not take a picture or video of others without their consent Do not take a picture or video in locations where this is not allowed Do not take picture...

Страница 76: ...ken by the S Camera In addition you can apply special effects to the pictures using the photo editing function You can take a picture in the S Gallery app by tapping the Camera icon Editing a photo 1 Select Picture preview Drag it upward slightly from the bottom center If the options menu appears select Edit Using the Multimedia App Optional ...

Страница 77: ...ine thickness Save Color Erase Draw Frame Draw Stamp Using the S Player app 1 Tap Charm menu Start áᔪ Ŗᮁ ᰆ ᖅᱶ S Player My Photos My Music My Videos My photo list Music playlist Slideshow 2 Select a menu to enjoy photo video and music files Some files may not be played depending on their format Using the Multimedia App Optional ...

Страница 78: ... differ depending on the operating system or the device Depending on the country or program version some functions may not be provided or different functions may be provided The content and images in this manual are subject to change for the purpose of performance enhancement DLNA Digital Living Network Alliance is one of the home networking technologies based on an international standard that ena...

Страница 79: ...llShare Play is especially useful if you want to z View and play the content saved on your in house PC with another PC or mobile device outside x Resume editing presentation documents you created at the office c Play photos or videos saved on a PC on a TV s larger screen v Copy files saved on a mobile device or digital camera to your PC Sharing content using the AllShare Play app Optional ...

Страница 80: ...ving mode you can access the files on the device from a remote site c Nearby devices This is a device found on the home network connected to the same AP access point You can search for a DLNA compliant device such as a smart phone or PC and retrieve and play the files saved on the device v Change player You can search for playing devices such as a TV using the Change player link b FAQ Frequently a...

Страница 81: ...o use the AllShare Play service 1 Double click AllShare Play app on the Windows Start screen to connect to www allshareplay com or you can access it directly from the web browser by entering the AllShare Play address www allshareplay com 2 Select a language at the bottom right of the screen 3 Click on Sign in at the top right and sign in to the service with your samsung com account If you don t ha...

Страница 82: ...ter a new one Up to 5 users can be registered on one PC 6 When the device registration process is completed install the unified codec according to the instructions on the site 7 To use a storage service click the button and register the storage to use You can register storage by signing up for a storage service such as SugarSync that is aligned with AllShare Play 8 If you register a smart phone or...

Страница 83: ...otely access the PC for up to 15 days even after signing off If the AllShare Play icon appears in the system tray it indicates that it is in the signed in status Since the AllShare Play service automatically logs out after 15 days please sign in again When the AllShare Play service is signed out the icon will appear gray in color Sharing files Click Settings at the top right of the screen to confi...

Страница 84: ...The DLNA service must be running on the TV 1 Select the checkbox of the video or photo to be displayed 2 Click Change player at the top of the screen to search for a device 3 If the PC and TV are connected a message asking you to allow access appears from the TV Allow access 4 The video or photo slideshow is played on the device If the files that you want to play are stored in Registered Devices o...

Страница 85: ...nched and the file is played Set the player settings in the options of Windows Media Player to keep the player on top of other windows to always view Windows Media Player on top of other windows Transferring a file 1 If you select a registered device or nearby device the files saved on the device are displayed on the screen 2 Select a file or files and select a destination from the Transfer menu Y...

Страница 86: ...pload 2 Click Share at the top of the screen and select a SNS social networking site website Facebook Twitter Flickr Picasa etc 3 Sign in to the SNS 4 Follow the onscreen instructions to upload the file Depending on the country supported SNS services can vary Sharing content using the AllShare Play app Optional ...

Страница 87: ... connected to the internet SW Update does not provide any updates for device drivers or software programs installed separately by the user 1 From the Start Screen right click any area and select All Apps in the bottom right corner Then click SW Update 2 If the program is running for the first time the User Agreement for personal information use appears Click Agree 3 The SW Update program runs Sele...

Страница 88: ...pending on the model 1 From the Start Screen right click any area and select All Apps in the bottom right corner Then click Support Center 2 eSupport is activated and starts diagnosing your computer After the diagnosing process is finished the System Status menu displays a list of the current problems to be solved as shown FAQ for computer s major problems Diagnosing Computer and Troubleshooting S...

Страница 89: ...omputer by connecting a lock and cable to the Security Slot To use this feature you have to purchase the lock and cable additionally To use the lock and cable refer to the product manual Tie the lock and cable to a fixed object and install the other end of the cable to the security slot ...

Страница 90: ...BIOS Setup 90 Setting a Boot Password 92 Changing the Boot Priority 95 Upgrading Memory 96 Battery 98 Chapter 4 Settings and Upgrade ...

Страница 91: ...ay cause your system to malfunction or crash take care when configuring the BIOS The functions of the BIOS setup are subject to change for product function enhancement purposes The BIOS Setup menus and items may differ depending on your computer model Entering the BIOS Setup 1 Turn the computer on Immediately press the F2 key several times 2 After a moment the BIOS setup screen appears The items i...

Страница 92: ... Boot This menu enables you to configure peripherals and booting related settings such as the boot priority Exit Used to exit the Setup either saving the changes or not System Setup Keys In the Setup you have to use the keyboard F1 Press to view the Setup Help Up Down Keys Press to move up and down F5 F6 Press to change the item value F9 Press to load the default Setup settings ESC Press to return...

Страница 93: ...bled The screen images and terms may differ from actual product depending on the computer model and driver version Setting a Supervisor Password If you set a Supervisor Password you need to enter the password when you turn the computer on or enter the BIOS Setup Setting only the Supervisor Password and User Password is not very secure You can use an HDD Password as well to increase the security le...

Страница 94: ... advance Set the Password on boot item to Enabled Once a boot password is set you have to enter a password to boot up the computer Be sure to remember the password for later use Setting up a Hard Disk Drive Password Optional If you set a password for a hard disk drive it cannot be accessed from another computer Press Enter in the Set HDD Password item and define a password as described in Step 3 o...

Страница 95: ... Set Supervisor Password item press Enter 2 In the Enter Current Password item enter the currently configured password and press Enter 3 Leave the Enter New Password item field empty and press Enter 4 Leave the Confirm New Password field empty and press Enter The password is deactivated For some models the password is only canceled if the Enter key is pressed in the Setup Notice window ...

Страница 96: ... QEM 1HH PCDNG G RCF 0WO QEM 6QWEJ2CF QWUG PCDNGF PVGTPCN 0 PCDNGF 2 1241 KUCDNGF 5OCTV CVVGT CNKDTCVKQP 3 Press the down key to move to the SATA HDD item and press the F6 key to move up to the top item Boot Menu Boot Priority Order 1 SATA CD XXXXXXXXXXXX 2 SATA HDD XXXXXXXXXXXX 3 USB CD N A 4 USB FDD N A 5 USB HDD N A 6 NETWORK N A 4 Press the F10 key to save the settings and exit Setup The highe...

Страница 97: ...and remove the battery before continuing It is recommended that you add a memory module with the same specification the same manufacturer and the same capacity The images used for the illustration are of a representative model therefore the images may differ from the the actual product Adding or Replacing Memory Modules 1 Remove the screw on the memory cover at the bottom of the computer using a s...

Страница 98: ... memory does not fit easily push the memory module down while pulling the memory module latches outward Memory module latches 4 Close the memory cover and fasten the screw Removing a memory module Pull the memory module latches outward The memory module will pop up Remove the memory module out at an angle of 30 degrees ...

Страница 99: ...ime after purchasing it charge the battery completely The images used for the illustration are of a representative model therefore the images may differ from the the actual product Installing Removing the Battery 1 Shutdown the system close the LCD panel and place the computer upside down on a flat surface 2 Pull the two battery latches outwards then remove the battery 3 To install the battery aga...

Страница 100: ...ompleting the following procedures Confirming the battery charge in the Taskbar Disconnect the AC adapter and move the mouse cursor over the battery icon in the system tray of the Taskbar to confirm the remaining battery charge Battery Usage Time Information A battery is an expendable supply so when using it over a long time the capacity battery life is shortened If the battery life is reduced to ...

Страница 101: ...ll be extended Using the power management program This program helps you use the battery more efficiently and supports the power mode optimized for the operating environment 1 Click Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Power Options Alternatively right click the power measuring device icon in the notification area of the taskbar and select Power Options 2...

Страница 102: ... the battery use time increases the battery life is reduced ON This mode maintains 80 of the battery charge when using the computer on AC power In this case although the battery use time decreases the battery life is extended Alternatively to extend the battery life Press the F2 key when the Samsung logo appears in the booting sequence to enter the BIOS Setup select Advanced Battery Life Cycle Ext...

Страница 103: ...ual product depending on the computer model and driver version 1 Disconnect the AC power adapter after turning off the computer 2 Turn the computer back on and press the F2 key to enter the Setup screen 3 Move to the Boot Smart Battery Calibration item using the direction keys and press Enter XXXXXXXX 0WO QEM 1HH PCDNG G RCF 0WO QEM 6QWEJ2CF QWUG PCDNGF PVGTPCN 0 PCDNGF 2 1241 KUCDNGF 5OCTV CVVGT ...

Страница 104: ...Chapter 5 Troubleshooting Recovering Backing up the Computer Optional 104 Reinstalling Windows Optional 111 Q A 114 ...

Страница 105: ...Back Up Function Description Back Up You can back up your entire Windows drive Recover Restores the entire Windows drive Recovery may not be provided or may be a different version depending on the model For models whose hard disk or SSD capacity is less than 64 GB the Recovery program is not provided The instructions are provided based on Recovery 6 0 version Some functions may differ slightly or ...

Страница 106: ...ning for the first time you need to agree to the User Agreement 3 If the initial menu screen appears click Recover Select a recovery point and click Recover If you set the User Data Maintenance to ON the computer is restored while maintaining the current user data Factory Default Point Restores your computer to the factory default status User s Backup Point Restores your computer to a previously b...

Страница 107: ...king up 1 To back up your computer to an external storage device connect the external storage device and select the relevant drive 2 Click Backup in the Recovery Home screen Select the drive to save and click Backup You cannot select a DVD drive Select the drive to save to 3 The backup process is performed based on the instructions Recovering Backing up the Computer Optional ...

Страница 108: ...image is saved to an external storage device connect the device 2 Start Recovery and click Recover 3 Select a Recover Option and click Recover Select a point to recover 4 The recover is performed based on the screen instructions You can use your computer after the recover is completed Recovering Backing up the Computer Optional ...

Страница 109: ...onnect the hard disk and your computer 2 Start Recovery and click Disk copy 3 Select an option in Disk recovery Point and click Disk copy 4 The data on the current hard disk is saved to the new hard disk 5 If the data is completely saved open the hard disk cover at the bottom of your computer and replace the existing hard disk with the new one If you cannot open the cover at the bottom of the comp...

Страница 110: ...ollowing the instructions to completely save the default factory status disk image to the external storage device Now disconnect the saved external storage device and store it separately 4 If your computer needs to be restored to the default factory settings connect the external storage device with the saved image 5 Start Recovery and click Recover Select Factory Default Point and click Recover Th...

Страница 111: ...dows PC Recovery If your PC does not work properly you can restore your PC while keeping your media files such as your photo video and music files etc as well as your personal documents Remove All Items and Reinstall Windows If you want to return your PC to the default settings or start from scratch you can reset your PC to the factory default You should back up the files in the following folders ...

Страница 112: ...ding on the operating system Reinstalling Windows may delete data files and programs saved on the hard disk drive Make sure to backup all important data Samsung Electronics shall not be held liable for any loss of data Reinstalling in Windows 1 Insert the SYSTEM RECOVERY MEDIA into the DVD drive 2 If the Select Windows Installation window appears click Install Now When the Select Update window app...

Страница 113: ...ivers and programs some programs may not work properly after the upgrade 5 When a window appears asking for the location to install the operating system to select a disk drive partition and click the Next button Drive D includes an area to save the backup image used by Samsung Recovery Solution Installing Windows to drive C is recommended When previous Windows installation files are in the selecte...

Страница 114: ... appears select I accept the license terms and then click Next For Windows 7 8 this screen may not appear depending on the version 6 When the window asking for the installation type appears click Custom For Windows 7 8 this screen may not appear depending on the version 7 When a window appears asking for the location to install the operating system to select the partition of the disk drive and the...

Страница 115: ...city of the storage device HDD of the manufacturer is calculated assuming that 1KB 1 000 Bytes However the operating system Windows calculates the storage device capacity assuming that 1KB 1 024 Bytes and therefore the capacity representation of the HDD in Windows is smaller than the actual capacity The capacity representation in Windows may be smaller than the actual capacity because some program...

Страница 116: ...restore the computer using the system recovery function provided by Windows Refer to the Restore Functionality item in the Help section for more details Windows 8 Related Q1 I cannot find the Start button on the Desktop A There s no Start button in Windows 8 You can use the Control Panel PC running menu s etc by activating the Charms menu Q2 I cannot find the computer s Shutdown button A Click the...

Страница 117: ...Control Panel Programs and Features Click the program Then click uninstall Q7 How can I change the screen settings environment settings type size color and so on A Click Charms menu Settings Change PC Settings Personalization You can set the OS settings such as the screen design etc To configure your computer in detail click the Charms menu in Desktop Settings Control Panel You can configure your ...

Страница 118: ...levant issue Display Related Q1 The Desktop displayed on the TV after connecting via the HDMI port does not fit the screen A Go to the Graphics Control Panel to adjust the screen settings For Intel graphics cards Right click over the Desktop and go to Graphics Properties Display General Adjust the Horizontal Ratio and Vertical Ratio settings to fit your screen and click OK For AMD graphics cards 1...

Страница 119: ...ay Device 2 Change the option to Digital Audio HDMI HDMI device HDMI Output or another option and click Set as Default Then click OK Others Q1 You can configure your computer in the same way as existing Windows systems A If you want to start your computer in DOS via a USB device set the Fast BIOS Mode item in the Advanced menu in the BIOS Setup to Disabled before using this feature ...

Страница 120: ...portant Safety Information 120 Replacement Parts and Accessories 122 Regulatory Compliance Statements 124 WEEE Symbol Information 140 Samsung Packaging Take Back Program 141 Product Specifications 142 Glossary 144 Index 148 ...

Страница 121: ...ng to power your equipment is easily accessible in case of fire or short circuit If your computer has a voltage selector switch make sure that the switch is in the proper position for your area Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up...

Страница 122: ... personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the casing is damaged The system performance changes The Instruction On Safety Operation of NotePC 1 When installing and operating devices please refer to safety requirements in the user guide 2 Devices c...

Страница 123: ...RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS Laser Safety All systems equipped with CD or DVD drives comply with the appropriate safety standards including IEC 60825 1 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance St...

Страница 124: ...try where you use the computer For more information on power cord set requirements contact your authorized dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord set mus...

Страница 125: ...ontact during normal operation Some circumstances require restrictions on wireless devices Examples of common restrictions are listed on the next page Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane 802 11ABGN also known as wireless Ethernet or Wifi and B...

Страница 126: ...h that the antenna is very close or touching any exposed parts of the body especially the face or eyes while transmitting Do not operate the radio or attempt to transmit data unless the antenna is connected if not the radio may be damaged Use in specific environments The use of wireless devices in hazardous locations is limited by the constraints posed by the safety directors of such environments ...

Страница 127: ...st accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio fre...

Страница 128: ...to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label This device is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range FCC requires this product to be used indoors for the frequency range 5 15 to 5 25 GHz to r...

Страница 129: ... conducted using standard operating positions accepted by the FCC with the wireless transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum value This is because the device is designed to operate at multiple power levels so as ...

Страница 130: ...eve it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment Modem for repair or warranty information pl...

Страница 131: ...ifies that the Industry Canada technical specifications were met To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power EIRP is not more than that required for successful communication To prevent radio interference to the licensed service this device is intended to be operated indoors and away from wi...

Страница 132: ... manufacturer for service Si l appareil est équipé d une bande 2 4 G ou 5 G Des dispositifs de basse puissance de type radio LAN périphériques de communication sans fil par radiofréquence RF fonctionnant sur une bande de 2 4GHz 5GHz sont peut être intégrés dans votre appareil Cette section est applicable uniquement si ces dispositifs sont présents Consultez l étiquette du système pour vérifiez la ...

Страница 133: ... protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring asso...

Страница 134: ... service de ligne individuel peut être rallongé par un connecteur homologué Le client doit savoir que la conformité aux conditions précédentes ne garantit pas un fonctionnement parfait dans toutes les situations Les réparations de l équipement homologué doivent être effectuées dans les installations de maintenance canadiennes autorisées par le fournisseur Les réparations ou modifications effectuée...

Страница 135: ... and European standards and amendments identified below This equipment also carries the Class 2 identifier The following information is only applicable to systems labeled with the CE mark European Directives This Information Technology Equipment has been tested and found to comply with the following European directives EMC Directive 2004 108 EC Low Voltage Directive 2006 95 EC R TTE Directive 1999...

Страница 136: ... or regions within countries under the heading European Economic Area Restrictions below EU R TTE Compliance Statements Česky Czech Samsung tímto prohlašuje že tento Notebook PC je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999 5 ES Dansk Danish Undertegnede Samsung erklærer herved at følgende udstyr Notebook PC overholder de væsentlige krav og øvrige relevante k...

Страница 137: ...an Notebook PC jikkonforma mal ħtiāijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian Alulírott Samsung nyilatkozom hogy a Notebook PC megfelel a vonatkozó alapvetõ követelményeknek és az 1999 5 EC irányelv egyéb elõírásainak Polski Polish Niniejszym Samsung oświadcza Ŝe Notebook PC jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi ...

Страница 138: ...estrictions Local Restriction of 802 11b 802 11g Radio Usage Note to integrator The following statements on local restrictions must be published in all end user documentation provided with the system or product incorporating the wireless product Due to the fact that the frequencies used by 802 11b 802 11g wireless LAN devices may not yet be harmonized in all countries 802 11b 802 11g products are ...

Страница 139: ... as follows Dans le cas d une utilisation privée à l extérieur d un bâtiment au dessus d un espace public aucun enregistrement n est nécessaire pour une distance de moins de 300m Pour une distance supérieure à 300m un enregistrement auprès de l IBPT est requise Pour une utilisation publique à l extérieur de bâtiments une licence de l IBPT est requise Pour les enregistrements et licences veuillez c...

Страница 140: ...recommended that the equipment is set to use DTMF signaling for access to public or private emergency services DTMF signaling also provides faster call setup This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different cou...

Страница 141: ...ycling visit our website www samsung com in or contact our Helpline numbers 18002668282 180030008282 Pb Correct disposal of batteries in this product Applicable in countries with separate collection systems This marking on the battery manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life Where marked t...

Страница 142: ...ll the following number for the locations nearest you CRT Processing LLC 877 278 0799 Kathy Severson Logistics contact Dispose unwanted electronics through an approved recycler To find the nearest recycling location go to our website www samsung com recyclingdirect Or call 877 278 0799 Samsung Packaging Take Back Program ...

Страница 143: ...MD Radeon HD 7670M Graphics AMD Radeon HD 7730M Graphics AMD Radeon HD 7520G 7670M Dual Graphics AMD Radeon HD 7640G 7670M Dual Graphics AMD Radeon HD 7660G 7670M Dual Graphics Operating Environment Temperature 5 40 C for storage 10 32 C when operating Humidity 5 90 for storage 20 80 when operating AC DC Rating Optional Input 100 240VAC 50 60Hz Output 19VDC 3 16A 19VDC 4 74A PC Rating Optional 19V...

Страница 144: ...e HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries All other product or company names mentioned herein are registered trademarks of their respective companies ENERGY STAR Partner As an ENERGY STAR Partner SAMSUNG has determined that this product meets the ENERGY STAR guidelines for energy efficiency Power management settings when plug...

Страница 145: ... used nowadays This computer uses DDR SDRAM Device Manager An administrative tool used to manage computer devices You can add or remove hardware or update a device driver using the Device Manager DHCP Dynamic Host Configuration Protocol This refers to automatically allocating IP addresses to the users on the network by the network administrators Direct X An application interface developed to enabl...

Страница 146: ...ers to a small image that represents a file that users can use IEEE802 XX This is a set fo specifications developed by the 802 committee of IEEE for the LAN connection method called XX LAN Local Area Network A communications network connecting computers printers and other devices within a local area such as within a building A LAN enables all connected devices to interact with other devices on the...

Страница 147: ...if there are 2 hard disk drives PCMCIA Personal Computer Memory Card International Association card This is an extended card slot specification for mobile computers such as a notebook computer Not only a memory device but also most peripherals such as hard disk drives LAN cards etc can be connected to this card slot Protocol A protocol is a set of rules used by computers to communicate with each o...

Страница 148: ...eted or moved TCP IPv4 This is a 4 byte 32 bit address system separated into each byte 8 bits by a dot and each byte is represented as a decimal number USB Universal Serial Bus This refers to a serial interface standard developed to replace the conventional interface standards such as Serial and PS 2 The data transmission specifications are one of the interface standards used to connect a computer...

Страница 149: ...8 M Memory 96 Monitor Connection Output 52 Multi Card Slot 50 O Overview 24 P Password 92 Product Specifications 142 R Recorder 56 Recovery 104 S Safety Precautions 6 Scroll 47 Security Slot 88 Shortcut Key 42 Status Indicators 25 Supervisor Password 92 SW Update 86 Support Center 87 T Touchpad 45 U User Password 93 V Volume Control 56 W Wired Network 59 Wireless Network 62 ...

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